Good user friendly app but support from bank needs to improve
The support channels from bank need to improve especially when any App related issue becomes a problem blocking access to your funds or inability to pay.
The standard channels that the bank developers are asking people to report are slow in response both phone and email. They need to either setup proper error reporting mechanisms via App itself or setup dedicated support channel for the App instead of routing everything through generic email or generic phone channels.
Just putting this out if anyone encounters this issue of App not launching at all.
If you get this error immediately after biometric verification.
“Aw-snap!
An unexpected error occurred.
Please close the app and retry, while we resolve this issue.”
Do the following.
Goto Settings - General - iPhone storage - search for IDFC app. Delete the documents listed there usually this would be old data and documents. The app will ask you to login again and authenticate again.
The error condition is not traceable in the backend it seems. Also the error message issued implies that this error is on their side and not in the App itself localized to the user device. This is misleading where the user will wait hopelessly trying now and then to see if this gets fixed. Spent a day just uselessly trying. This is not user friendly at all and does not guide the user to appropriate means to fix this or even prompt the user to report this.
The standard channels that the bank developers are asking people to report are slow in response both phone and email. They need to either setup proper error reporting mechanisms via App itself or setup dedicated support channel for the App instead of routing everything through generic email or generic phone channels.
Just putting this out if anyone encounters this issue of App not launching at all.
If you get this error immediately after biometric verification.
“Aw-snap!
An unexpected error occurred.
Please close the app and retry, while we resolve this issue.”
Do the following.
Goto Settings - General - iPhone storage - search for IDFC app. Delete the documents listed there usually this would be old data and documents. The app will ask you to login again and authenticate again.
The error condition is not traceable in the backend it seems. Also the error message issued implies that this error is on their side and not in the App itself localized to the user device. This is misleading where the user will wait hopelessly trying now and then to see if this gets fixed. Spent a day just uselessly trying. This is not user friendly at all and does not guide the user to appropriate means to fix this or even prompt the user to report this.
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Response from developer
We are keen to help you! It’d be great if you could email us at customer.service@idfcfirstbank.com for us to assist you better. Thank you!
Easy way to transfer money
Very fast service
Excellent
It’s an great bank good service superb credit cards
Masked account balance
I am not sure whether it’s RBI mandate to mask savings account balance in Home Screen, option to unmask it always would be nice to have. Mostly users login to check balance and see recent transactions. Displaying unmasked balance of all accounts in Home Screen and clicking respective ones taking to recent transactions would be nice to have.
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Response from developer
We are keen to help you! It’d be great if you could email us at customer.service@idfcfirstbank.com for us to assist you better. Thank you!
Best bank but with terrible customer service
Its nearly impossible to talk to humans through their customar care and this bank is very annoying will keep calling you every day for some offer .
Service
Best app and services
Response from developer
Thank you for the 5-star review! With the IDFC FIRST Mobile Banking App, managing your credit card, applying for instant loans, and exploring investment options are just a tap away.
The best banking app
I have used multiple apps for banking services and I am extremely satisfied with idfc. It makes my life easier.
Thank you
Thank you
Response from developer
Thank you for your feedback! We’re glad the IDFC FIRST Mobile Banking App is making your transactions seamless. Feel free to reach out to us in case of any questions.
Fabulous
Amazing Idfc Mobile banking so smooth
iPhone issue resolved - great service
I had an issue with my iPhone not being able to log in to the app. IDFC has fantastic service. Just by logging a message in the app store lead to them calling me and telling me how to fix it!! That’s fantastic service! Thank you
Response from developer
We are keen to help you! It’d be great if you could email us at customer.service@idfcfirstbank.com for us to assist you better. Thank you!
OTP sim check failing
When trying to register a new iPhone from Australia, it keeps sending the mobile OTP to an Indian +91 number, in-spite of populating a +61 Australian mobile number.
Worst banking experience ever
Worst banking experience ever. I took a personal loan from IDFC First Bank, and there is no option for part payment. On top of that, they charge 5% of the outstanding amount for foreclosure plus GST. Just imagine — if you have ₹10 lakh outstanding, you need to pay ₹50,000 + ₹9,000 GST just to close the loan. Otherwise, you’re forced to continue paying EMIs for the entire tenure.
What’s more disappointing is that customer care doesn’t try to resolve concerns; instead, they focus on selling new products. I would never recommend this bank to my friends, and I personally won’t choose to bank with them again. Foreclosure and other banking links never works in the portal
What’s more disappointing is that customer care doesn’t try to resolve concerns; instead, they focus on selling new products. I would never recommend this bank to my friends, and I personally won’t choose to bank with them again. Foreclosure and other banking links never works in the portal
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Response from developer
We are keen to help you! It’d be great if you could email us at customer.service@idfcfirstbank.com for us to assist you better. Thank you!
Bad
Before any NRI open the account for them make sure you have a lot of money in your pocket because once you deposit your money in that bank they will Frasier account for so long and you are unable to do anything because you cannot visit a branch being an MRI that’s how they play with their customers I have already made a mistake so just be careful
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Response from developer
We are keen to help you! It’d be great if you could email us at customer.service@idfcfirstbank.com for us to assist you better. Thank you!
Easy and straightforward
Perfect!
App needs improvement
In all other respects the app is superb and better than many of the other bank apps.
But The Mutual Fund folio for fund goes to one folio only. We can’t open different folios for the same commodity say silver or equity if we invest a new one in a different date, it goes to old folio and it makes difficulty in finding out the exact percentage of the return on various dates of lump sum investment in the same product.
Option for different folios must be at the discretion of investor.
But The Mutual Fund folio for fund goes to one folio only. We can’t open different folios for the same commodity say silver or equity if we invest a new one in a different date, it goes to old folio and it makes difficulty in finding out the exact percentage of the return on various dates of lump sum investment in the same product.
Option for different folios must be at the discretion of investor.
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Response from developer
Hi, we are keen to help you! Your feedback has been noted and passed to the relevant team. For any other query, please email us at customer.service@idfcfirstbank.com
Used to be good
The app was fluid and worked simplistically. As soon as you started adding features it glitches a lot. Sad that you took something that worked simplistically well and made it worse.
SMS verification fails for foreign numbers
This seems like a very good app, and iDFC were very helpful in establishing an NRE account for me. But the SMS verification with a foreign mobile number is rubbish. It asks you to send THEM an SMS, which failed multiple times, and once when it worked randomly because it decided to send me an SMS instead, I was able to get the app activated. You need to have a better way of doing it. From exactly the same site, PhonePe had no trouble sending me OTPs, etc.
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Prompting OTP to restart tracking of our accounts
The new version seems to be having bugs as every time when app opens it prompts with an Error message stating “Your Account Balance has changed .Verify OTP as per RBI guidelines to restart tracking your accounts “ . But when OTP is entered it says Unknown error . An error has occurred . Try again after few minutes .
Networth tabs prompts alert your net worth is not updating . Clicking fix now again OTP received . This is really frustrating and as a clue I have other Kotak and other joint accounts in Kotak account and not sure if this is a reason for errors . But please fix this as an update shortly !
Networth tabs prompts alert your net worth is not updating . Clicking fix now again OTP received . This is really frustrating and as a clue I have other Kotak and other joint accounts in Kotak account and not sure if this is a reason for errors . But please fix this as an update shortly !
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Response from developer
We're here to support you and would need your contact details to attend your query. Kindly DM us your contact details or email to customer.service@idfcfirstbank.com or click on http://bit.ly/3qjbzbu and share the details mentioning reference ID 2265897
Not better service (after completing the payment 2 years after call me additional bounce charges.
I would like to inform you that I had already cleared all my EMIamounts related to my consumer loan two years ago.
However, 1 am still receiving repeated calls and messages regarding additional bounce charges, and my consumer loan account is still showing as active, which is completely incorrect. I have already contacted your customer service team se times regarding this issue, but I have not received any proper response or resolution. Every time 1 am informed that my payments are clear, yet the problem continues. request you to kindly verify the records, close my loan account immedia stop all unnecessary calls and messages, and provide written confirmation of loan closure at the earliest.
However, 1 am still receiving repeated calls and messages regarding additional bounce charges, and my consumer loan account is still showing as active, which is completely incorrect. I have already contacted your customer service team se times regarding this issue, but I have not received any proper response or resolution. Every time 1 am informed that my payments are clear, yet the problem continues. request you to kindly verify the records, close my loan account immedia stop all unnecessary calls and messages, and provide written confirmation of loan closure at the earliest.
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Response from developer
We are keen to help you! It’d be great if you could email us at customer.service@idfcfirstbank.com for us to assist you better. Thank you!
Customer Service is zero- Do not open
I have NRO account. I send them email and 2 follow up emails regarding a query it's been 20 days, no one has replied. They don't pickup phone if you call and don't no respond over email too.
Save yourself from trouble. Do not use them .
Save yourself from trouble. Do not use them .
Response from developer
We are keen to help you! It’d be great if you could email us at customer.service@idfcfirstbank.com for us to assist you better. Thank you!
IDFC Good Service
Very special online Banking service iDFC Bank 🏦
