IDFC FIRST app
It’s a very comfortable and convenient app . Next level app
App Crashing
App Keeps crashing. This is the case for the past 20 days since IOS UPDATE TO 26.6 there is no way to fix it.
Great app but has bugs
The app is almost perfect. But lately I have found a few bugs. When I access the Net Worth section, I can view the balances for savings, stocks and ETFs, mutual funds, EPFO, and other categories. However, when I try to refresh the mutual fund or EPFO details, I receive the following error:
“Service temporarily unavailable - External MF tracking is paused for system enhancements. We’ll notify you once it’s back.”
I was previously able to refresh these details without any issues, but this error has persisted for approximately six months. Similarly, applying for pre-approved credit cards work smooth till the last step and just gives error before the final submission.
“Service temporarily unavailable - External MF tracking is paused for system enhancements. We’ll notify you once it’s back.”
I was previously able to refresh these details without any issues, but this error has persisted for approximately six months. Similarly, applying for pre-approved credit cards work smooth till the last step and just gives error before the final submission.
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Response from developer
We are keen to help you! It’d be great if you could email us at customer.service@idfcfirstbank.com for us to assist you better. Thank you!
Best UI ever!!
The bank has its sights on the right issues. Superb banking ease
Unable to register
The app was crashing continuously so I uninstalled and reinstalled it. Now I’m unable to register again. Every time the SMS is sent, the app just throws an error saying try after sometime or that the registration could not be completed at this point in time. Tried several times but no luck. Back to a browser and a computer for online banking, since this app has become totally useless.
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Send international verification SMS
Extremely disappointing experience. Every time I try to register or set up the app, I have to send an SMS from my UK mobile number to an Indian number just for verification. This is an outdated, inconvenient, and unnecessary process that costs money every single time.
In 2026, almost every bank provides secure verification through OTPs, email, biometric authentication, or in-app verification. Requiring customers to send an international SMS just to activate the app is unacceptable.
This process is especially frustrating for NRIs and customers living abroad. If IDFC FIRST Bank offers NRI services, it should also provide a modern and hassle-free digital experience instead of relying on such outdated verification methods.
If this issue is not resolved, I will have no option but to close my IDFC FIRST Bank account and move to a bank that values its customers and provides a better digital banking experience.
Please modernize your verification process. This is a basic expectation from a bank in 2026.
In 2026, almost every bank provides secure verification through OTPs, email, biometric authentication, or in-app verification. Requiring customers to send an international SMS just to activate the app is unacceptable.
This process is especially frustrating for NRIs and customers living abroad. If IDFC FIRST Bank offers NRI services, it should also provide a modern and hassle-free digital experience instead of relying on such outdated verification methods.
If this issue is not resolved, I will have no option but to close my IDFC FIRST Bank account and move to a bank that values its customers and provides a better digital banking experience.
Please modernize your verification process. This is a basic expectation from a bank in 2026.
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Very professionally designed
App is easy to use and customer friendly bank
Misleading Claims Regarding the “Paperless” NRI Account Opening Process
The institution advertises its NRI account opening process as a completely digital, paperless banking experience. However, the reality is markedly different. Applicants are ultimately required to visit a bank or authorized institution in their country of residence to complete document verification and authentication, rendering the process far from fully online. Marketing such a service as “paperless” and “seamless” is, in my view, misleading, as it creates expectations of an entirely digital onboarding experience while, in practice, customers are compelled to undertake additional administrative procedures and in-person formalities. Greater transparency regarding these requirements would enable prospective customers to make informed decisions and avoid unnecessary inconvenience.
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Good user friendly app but support from bank needs to improve
The support channels from bank need to improve especially when any App related issue becomes a problem blocking access to your funds or inability to pay.
The standard channels that the bank developers are asking people to report are slow in response both phone and email. They need to either setup proper error reporting mechanisms via App itself or setup dedicated support channel for the App instead of routing everything through generic email or generic phone channels.
Just putting this out if anyone encounters this issue of App not launching at all.
If you get this error immediately after biometric verification.
“Aw-snap!
An unexpected error occurred.
Please close the app and retry, while we resolve this issue.”
Do the following.
Goto Settings - General - iPhone storage - search for IDFC app. Delete the documents listed there usually this would be old data and documents. The app will ask you to login again and authenticate again.
The error condition is not traceable in the backend it seems. Also the error message issued implies that this error is on their side and not in the App itself localized to the user device. This is misleading where the user will wait hopelessly trying now and then to see if this gets fixed. Spent a day just uselessly trying. This is not user friendly at all and does not guide the user to appropriate means to fix this or even prompt the user to report this.
The standard channels that the bank developers are asking people to report are slow in response both phone and email. They need to either setup proper error reporting mechanisms via App itself or setup dedicated support channel for the App instead of routing everything through generic email or generic phone channels.
Just putting this out if anyone encounters this issue of App not launching at all.
If you get this error immediately after biometric verification.
“Aw-snap!
An unexpected error occurred.
Please close the app and retry, while we resolve this issue.”
Do the following.
Goto Settings - General - iPhone storage - search for IDFC app. Delete the documents listed there usually this would be old data and documents. The app will ask you to login again and authenticate again.
The error condition is not traceable in the backend it seems. Also the error message issued implies that this error is on their side and not in the App itself localized to the user device. This is misleading where the user will wait hopelessly trying now and then to see if this gets fixed. Spent a day just uselessly trying. This is not user friendly at all and does not guide the user to appropriate means to fix this or even prompt the user to report this.
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Easy way to transfer money
Very fast service
Excellent
It’s an great bank good service superb credit cards
Masked account balance
I am not sure whether it’s RBI mandate to mask savings account balance in Home Screen, option to unmask it always would be nice to have. Mostly users login to check balance and see recent transactions. Displaying unmasked balance of all accounts in Home Screen and clicking respective ones taking to recent transactions would be nice to have.
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Best bank but with terrible customer service
Its nearly impossible to talk to humans through their customar care and this bank is very annoying will keep calling you every day for some offer .
Service
Best app and services
The best banking app
I have used multiple apps for banking services and I am extremely satisfied with idfc. It makes my life easier.
Thank you
Thank you
Fabulous
Amazing Idfc Mobile banking so smooth
iPhone issue resolved - great service
I had an issue with my iPhone not being able to log in to the app. IDFC has fantastic service. Just by logging a message in the app store lead to them calling me and telling me how to fix it!! That’s fantastic service! Thank you
OTP sim check failing
When trying to register a new iPhone from Australia, it keeps sending the mobile OTP to an Indian +91 number, in-spite of populating a +61 Australian mobile number.
Worst banking experience ever
Worst banking experience ever. I took a personal loan from IDFC First Bank, and there is no option for part payment. On top of that, they charge 5% of the outstanding amount for foreclosure plus GST. Just imagine — if you have ₹10 lakh outstanding, you need to pay ₹50,000 + ₹9,000 GST just to close the loan. Otherwise, you’re forced to continue paying EMIs for the entire tenure.
What’s more disappointing is that customer care doesn’t try to resolve concerns; instead, they focus on selling new products. I would never recommend this bank to my friends, and I personally won’t choose to bank with them again. Foreclosure and other banking links never works in the portal
What’s more disappointing is that customer care doesn’t try to resolve concerns; instead, they focus on selling new products. I would never recommend this bank to my friends, and I personally won’t choose to bank with them again. Foreclosure and other banking links never works in the portal
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Response from developer
We are keen to help you! It’d be great if you could email us at customer.service@idfcfirstbank.com for us to assist you better. Thank you!
Bad
Before any NRI open the account for them make sure you have a lot of money in your pocket because once you deposit your money in that bank they will Frasier account for so long and you are unable to do anything because you cannot visit a branch being an MRI that’s how they play with their customers I have already made a mistake so just be careful
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