Hope this gets their attention
If you ever need help, forget it. This app had phone support at first, now they just collect money. Really frustrating when you need help. They don’t care at all
Not working
I’m trying to get into my account and it’s not letting me continue
Worst App Ever
Tried on my iPhone and iPad with no success scanning face ID…how can this be linked to access IRS information?
horrible
most annoying verifcation app ever. i beentrying to verify myself for hours ot gets stuck u guys have no phone number i we in live chat u guys ended it without connecting me to anyone.
Garbage
Garbage
Want to transfer to a new device? Too bad.
It never occurred to the dev team that people get new phones. On competently designed authentication apps, there’s an easy method: on the old device, you tap export. On the new device, you tap import. One of the devices generates a QR code that you point the other device at, then boom. Everything's transferred. This concept never occurred to this s dev team, apparently never encountered competently-designed authentication apps. Instead, you have to go to a desktop platform, which the instructions hopefully omit.
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Horrid
Hard to use. Requires tons of supposedly protected personal information and still won’t work … except now it generates sales emails!!!!!
Tech support is completely unqualified
I had a problem with the app when the IRS website did not recognize the code generated by the ID.me app. After being in the chat room for over an hour and a half, and being kicked out there (3) times from one agent/department to another, the third agent sent the “reset” instructions that basically disabled the app all together. The IRS website now simply requires sending text message to the phone which is considered to be the least secure method. The ID.me app is no longer an option for MFA. The support team should have qualified people to assist users.
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23 hours
I am trying to get a referee.i have been in the waiting room for 12 hours for the last 2 days. Says 24/7. I try 9am and 11pm. I get 2hr 45 min wait and in 6 hours latter I get 3hr 15 wait. Is this a scam? I tried to schedule an appointment. I tried seven different days five different hours. All are taken. None available terrible terrible terrible terrible I’ll give it two stars.
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Horrendous
There is no help on this app. No possibility of phone calls or emails. They only have a ridiculous AI agent help through their help center that doesn’t work. It’s absolutely ridiculous that we can’t get help and have to depend on on this pathetic app
Changing phone numbers
I have changed phone numbers before now I am told they can’t do that. I was refused when I asked for supervisor several times. This developer does not protect your identity because they won’t let you change phone numbers.
Update bricked
Last update bricked the app on iphone 5s. It opens and restarts. Worked great before the update
It doesn’t work
Can’t get it to work and can’t get ahold of anyone to help fix the problem
Doesn’t open
Was great until the recent update and now t won’t even open, locking me out of some apps that require a TOTP.
my ssa login is inaccessible
and unserviceable due to circular logic requiring signing in to reach customer support.
DO NOT DOWNLOAD
Spent 40 minutes trying to delete an account I used once and I got no where. Can’t login, can’t use the app, cant authenticate my account, can’t get help from customer service
Very disappointed
I’ve tried several times now to give them the information they want and all I get is a runaround just like everybody else said !!!
Code generator failed
Code generator failed
Government websites
Unable to review my account; tried multiple times. Stated I was in, however never was.
4evertrying2reachirs
It keeps asking the same stupid question
