Terrible
Customer service is absolutely nonexistent.
No longer working
DO NOT UPDATE UNTIL FIXED!!! Since I did the update last night I have not been able to approve any of my controlled medications from my EMR as this app stopped working. Wish they would leave things alone. They try to improve things that work only to make them inefficient. I can no longer send any of my medications which is frustrating.
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Horrible app
This has got to be the most user unfriendly app I have ever used. How I’m supposed to open this to pay Medicare bill is beyond me.
The push authenticator does not work. What secret code am I to put in? What QR code am I to use?
How does someone supposed to get to their SS? Do better
The push authenticator does not work. What secret code am I to put in? What QR code am I to use?
How does someone supposed to get to their SS? Do better
No help available
I have an ID.me account that I have no trouble accessing using a desktop computer. However, many sites are pushing the use of mobile browsers. So I downloaded this app and can’t even get to step one which presumably would be for it to know who I am. Deleted.
My account?!
I have an account and have had one for years. Why does this STUPID app make me create an account? What happened to my existing account that’s been in this app for years? JUNK!!
Worked the first 3 times
and never again; always have to use a recovery code. I’ve tried some remedies but this app always fails. It’s a required waste of time.
It’s a lot of extra work to prevent others from paying my taxes.
It’s a lot of extra work to prevent others from paying my taxes.
🥵
I have flown my own airplanes at night in thunderstorms by myself but I can’t get this convoluted app off the ground. Very frustrating and I’m going to delete it.
Needs improvement
Please update this app to include more advanced features to be comparable to other authentication apps; such as the ability to change the order of softwares listed to alphabetical / ability to backup softwares listed in case if had to change phones or re-install the app / and allow pop up prompts from softwares to authorize login attempt rather than typing codes manually every time.
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Never Ever
This has got to be the worse app I’ve ever used I can’t sign in
Geolkiijhn
5588NancyMadre@90
Hope this gets their attention
If you ever need help, forget it. This app had phone support at first, now they just collect money. Really frustrating when you need help. They don’t care at all
Not working
I’m trying to get into my account and it’s not letting me continue
Worst App Ever
Tried on my iPhone and iPad with no success scanning face ID…how can this be linked to access IRS information?
horrible
most annoying verifcation app ever. i beentrying to verify myself for hours ot gets stuck u guys have no phone number i we in live chat u guys ended it without connecting me to anyone.
Garbage
Garbage
Want to transfer to a new device? Too bad.
It never occurred to the dev team that people get new phones. On competently designed authentication apps, there’s an easy method: on the old device, you tap export. On the new device, you tap import. One of the devices generates a QR code that you point the other device at, then boom. Everything's transferred. This concept never occurred to this s dev team, apparently never encountered competently-designed authentication apps. Instead, you have to go to a desktop platform, which the instructions hopefully omit.
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Horrid
Hard to use. Requires tons of supposedly protected personal information and still won’t work … except now it generates sales emails!!!!!
Tech support is completely unqualified
I had a problem with the app when the IRS website did not recognize the code generated by the ID.me app. After being in the chat room for over an hour and a half, and being kicked out there (3) times from one agent/department to another, the third agent sent the “reset” instructions that basically disabled the app all together. The IRS website now simply requires sending text message to the phone which is considered to be the least secure method. The ID.me app is no longer an option for MFA. The support team should have qualified people to assist users.
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23 hours
I am trying to get a referee.i have been in the waiting room for 12 hours for the last 2 days. Says 24/7. I try 9am and 11pm. I get 2hr 45 min wait and in 6 hours latter I get 3hr 15 wait. Is this a scam? I tried to schedule an appointment. I tried seven different days five different hours. All are taken. None available terrible terrible terrible terrible I’ll give it two stars.
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Horrendous
There is no help on this app. No possibility of phone calls or emails. They only have a ridiculous AI agent help through their help center that doesn’t work. It’s absolutely ridiculous that we can’t get help and have to depend on on this pathetic app
