Garbage
Garbage
Want to transfer to a new device? Too bad.
It never occurred to the dev team that people get new phones. On competently designed authentication apps, there’s an easy method: on the old device, you tap export. On the new device, you tap import. One of the devices generates a QR code that you point the other device at, then boom. Everything's transferred. This concept never occurred to this s dev team, apparently never encountered competently-designed authentication apps. Instead, you have to go to a desktop platform, which the instructions hopefully omit.
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Horrid
Hard to use. Requires tons of supposedly protected personal information and still won’t work … except now it generates sales emails!!!!!
Tech support is completely unqualified
I had a problem with the app when the IRS website did not recognize the code generated by the ID.me app. After being in the chat room for over an hour and a half, and being kicked out there (3) times from one agent/department to another, the third agent sent the “reset” instructions that basically disabled the app all together. The IRS website now simply requires sending text message to the phone which is considered to be the least secure method. The ID.me app is no longer an option for MFA. The support team should have qualified people to assist users.
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23 hours
I am trying to get a referee.i have been in the waiting room for 12 hours for the last 2 days. Says 24/7. I try 9am and 11pm. I get 2hr 45 min wait and in 6 hours latter I get 3hr 15 wait. Is this a scam? I tried to schedule an appointment. I tried seven different days five different hours. All are taken. None available terrible terrible terrible terrible I’ll give it two stars.
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