App doesn’t load
Log in and no content loads
Don’t waste your time
The application will not even loan with the application does not do anything. You are not even wasting your time. You’re wasting the space on your phone. I would not recommend it to anybody lousy app.
horrible app
nothing ever loads. get errors every time i try to get details on a notification. makes you login multiple times even with face id enabled. not sure if the identity protection service is any good. gives me notifications but with no useful info as to what to do. does not disclose locations where info was found other than the generic “dark web”.
Show more
iOS 15.8 not supported now
Are you going to credit the fee I paid now that my iPhone can’t use the app?
Crappy useless app
Sorry guys. Love the service but the iOS app simply doesn't work. Save the space on your phone and just access via the web. Waste of time here.
Do not download!!!
I downloaded the app and instantly got issue notifications through email and I believe I got hacked through the account because I can no longer log back in.
Well, this app used to work. Not anymore
Just don’t even waste your time. They clearly are not putting any effort into improving this app anymore. Get an alert, go into app, click on alert and all I ever get is nothing but a message saying an unknown error has occurred. This has gone on for the better part of a year now. Now change. Garbage.
Show more
No correlation with the browser
Honestly the whole thing seems like a ripoff. The scan doesn’t work on the browser for the peoplesites which are horrible and should be outlawed but the best we can do is confirm with the jerks that are legally selling your personal data to anyone with $1.99 . Right they expect you to confirm the correctness of the data they are selling in order to remove it. Talk about bargaining with the devil. I don’t feel comfortable with sharing my DL and other personal Data with a site that works so poorly, and an app that doesn’t even work at all. Like literally has no functionality whatsoever and is a complete waste of time and money. I got scammed by turbo tax to believe it was this great service that prevents and restores is theft before and after support, I cannot comment on customer support as I haven’t called them yet since I am recently a victim of is theft and have already dealt with all of it before they even noticed. It wasn’t cheap but as crappy as the site is I imagine the insurance ain’t much better. What a waste of money!!
Show more
New App Update
Doesn’t even work, please help😢😢😢😢
How?
You would think that an ID protection software service would have a halfway decent mobile app. This thing just freezes and displays… literally nothing.
Review of app that doesn’t work
It’s hard to give any star for an app that has not loaded or opened in 2 years. Really doesn’t make you feel good about the company that you’re trusting to protect your personal information.
3.5.6 Doesn’t work
Can’t log in. Tried on iPad and iPhone. Did you test this release before uploading?
App doesn’t work on iOS don’t waste your time
The internet surveillance function just returns a browser error code. App has never been updated.
App Simply Doesn’t Work
I don’t have any complaints about the IDnotify Service but their IOS App simply doesn’t work! The App has not been updated in over 2 years, which also says something regarding Experian's investment in this service.
I’ve received a few email notifications regarding Internet Surveillance warnings. Attempting to view these notices in the App dashboard is futile. It consistently yields an “unknown error has occurred” message and recommends you return to dashboard view.
The only way I can view my notifications is to log onto the IDnotify web portal from a browser on my PC.
I’ve received a few email notifications regarding Internet Surveillance warnings. Attempting to view these notices in the App dashboard is futile. It consistently yields an “unknown error has occurred” message and recommends you return to dashboard view.
The only way I can view my notifications is to log onto the IDnotify web portal from a browser on my PC.
Show more
Terrible
App never opens. Once I try to log it it starts then crashes. I have to keep deleting it and redownloading it . Only to have to reinstall it twice before I can log for it to crash again.
Trash, no surprise
It is IMPOSSIBLE to log in via app OR web browser. What a scam!
Last update 1y ago needs update
Requests pin set up every time you log on
Alerts are null on the app;
have to read on the web
ss# trace null doesn't work on the app
Alerts are null on the app;
have to read on the web
ss# trace null doesn't work on the app
Repeated Logins
Poor design. Unimpressive look. But the worst part you have to login and setup code all the time. The app developer woke up the morning of turning in this app in to go Live and made it while rushing to the subway station.
#Fail
Just installed it after signing up for the service. I received 53 emails today alerting me to issues. However none of the alerts are visible on the app. I went on my computer and found that there insufficient details on the notification to actually determine what was compromised. Was it an account using my email as a login or was it actually my email. Am I supposed to reset hundreds of passwords? We’re these old notifications? Who knows because no details are provided.
Show more
Useless app at this time
After several calls and password resets this app still does not work. They did give me a special link and this is the only way I can log on and only if using a browser. Even their normal login does not work on a browser.
