Fraudulent app, pathetic support - Do NOT use this app!
The worst part is the app design itself—there is no cancellation button. Once they take your money, you are completely trapped. I reached out to their WhatsApp support and got zero response. I’ve sent emails that have been ignored for over 24 hours. They completely ruined a special day, kept my money, and now refuse to process a refund or even acknowledge the issue. This was my first and absolutely last time using IGP. Zero accountability, zero customer care. Save your money and order from somewhere else!
Response from developer
Hi there, We sincerely apologize for the inconvenience and disappointment caused by your recent experience. It was never our intention to disappoint you in any way. Please share your order details here or write to us at support@igp.com, and we will investigate the issue and assist you further at the earliest.
Horrible
I ordered a birthday cake well in advance on 3 August for delivery on 5 August between 1:00 PM and 5:00 PM. I trusted IGP because birthdays are time-sensitive occasions, and I expected them to deliver as promised. Instead, I spent hours waiting for the cake, checking for updates, and hoping it would arrive. It never did.
A birthday comes only once a year. A cake is not just another product—it is the center of the celebration. Because of IGP’s failure to deliver on time, my birthday celebration was completely spoiled. My family and I kept waiting instead of celebrating, and what should have been a happy day turned into hours of disappointment, frustration, and stress.
The most upsetting part was the lack of communication. If you know you cannot deliver within the promised time slot, the least you can do is inform your customer. Leaving someone waiting on their birthday without any proper update is extremely unprofessional and disrespectful.
IGP accepted my payment, promised a delivery window, and failed to fulfill that promise. When customers pay for a scheduled birthday delivery, they are paying not only for the cake but also for reliability. Missing the delivery window defeats the entire purpose of ordering a birthday cake in advance.
I am deeply disappointed with the service and would not recommend IGP for any important occasion. If you value your special moments and want a company you can rely on, I would strongly advise looking else
Response from developer
Hi there, We sincerely apologize for the inconvenience and disappointment caused by your recent experience. It was never our intention to disappoint you in any way. Please share your order details here or write to us at support@igp.com, and we will investigate the issue and assist you further at the earliest.
Order not delivered and no refund
Response from developer
Hi Sanjeev, We apologize for the inconvenience and disappointment caused by your recent experience. It was never our intention to let you down. We have sent you an email with the resolution and would request you to check with the same.
SCAMmm
Response from developer
Hi there, we sincerely apologize for your recent experience. It was never our intention to disappoint you in any way. Please share your order details here or write to us at support@igp.com, and we will investigate the issue and assist you further at the earliest.
Buggy app
Response from developer
Hi Priya, We're sorry to hear about your experience. This is certainly not the intended behavior of our app. We would appreciate it if you could share more details with us at our support team so we can investigate the issue and assist you further.
Their costumer service needs improvement
Response from developer
Hi there, we sincerely apologize for your recent experience. Please share your order details here or write to us at support@igp.com, and we will investigate the issue and assist you further at the earliest.
Worst customer service service.
Response from developer
Hi there, we sincerely apologize for your recent experience. Please share your order details here or write to us at support@igp.com, and we will investigate the issue and assist you further at the earliest.
Worst service
Response from developer
Hi there, we sincerely apologize for your recent experience. Please share your order details here or write to us at support@igp.com, and we will investigate the issue and assist you further at the earliest.
Scam
Very pathetic customer service
Worst SLA
Reliable, thoughtful and perfectly delivered
The cake arrived fresh, beautifully made, and exactly as promised. What stood out the most was the care and professionalism in handling an international order. It’s not easy coordinating across countries and time zones, but they managed it flawlessly.
Highly recommend them if you’re trying to surprise loved ones back home while living abroad. They truly make long-distance celebrations feel special.
Response from developer
Hi there, Thank you for your wonderful review! We're thrilled to know that you had a positive experience with us. It means the world to us to hear that our products met your expectations and that our service left a lasting impression.
Not trustworthy
Very disappointing experience with IGP
The delivery person told me he would return with the hammer within 30 minutes, but he never came back. I then contacted customer care multiple times, and each time I was told that the hammer would be arranged in another 30 minutes. I waited for almost 4 hours, but nothing was delivered.
Because the birthday party could not be delayed any further, I had no choice but to order another cake from Zomato at the last minute. Shockingly, around 10 PM, instead of resolving the issue, the support team started blaming me, saying that since I had ordered another cake, they would no longer deliver the hammer. This was extremely unprofessional and unfair.
After the party was already over, they continued to shift the blame onto me, rather than taking responsibility for their failure to deliver a complete order.
This experience caused unnecessary stress and spoiled an important family occasion. Very poor service, false assurances, and zero accountability. I do not recommend IGP, especially for important events like birthdays.
Response from developer
Hi Rajshree, we sincerely apologize for the disappointment caused by your recent experience with us. We have shared an email with the proposed resolution and kindly request you to check the same at your convenience. Please feel free to get back to us.
Fraud
Extremely Disappointing experience- Ruined anniversary surprise
Delivery Issues: At 12:30 AM (past the delivery deadline), I received a call stating no delivery person was available and it would arrive the next day. Though frustrated, I agreed since it was late.
Wrong Product/Message: When the cake finally arrived the next day, it was completely wrong. Instead of an anniversary cake, it had "Happy New Year" written on it. This level of negligence is unacceptable for a special occasion.
Defective & Dangerous Electronics: The LED photo frame was poor quality and arrived without an adapter. When I used my own adapter to test it, the unit literally burnt out.
Poor Customer Service: When I reached out for a refund, they offered a meager 10% credit. Why would I want a discount for a service I will never use again?
They ruined a special day with late delivery, the wrong message, and a hazardous product. I do not recommend IGP if you want your celebrations to go smoothly.
Response from developer
Hi there, We apologize for the inconvenience and disappointment caused by your recent experience. Please share the order ID here and we will do our best to rectify the situation and ensure your satisfaction. Thank you for your patience and understanding.
Way below the worst app, never trust this people for your special day
Response from developer
Hi There! We are extremely sorry about the experience you had with us. It was never our intention to disappoint you in any way. Please help us with the order ID number here so that we can check and assist you accordingly.
Order missed placed
Response from developer
Hi there, We apologize for the inconvenience and disappointment caused by your recent experience. Please share the order ID here and we will do our best to rectify the situation and ensure your satisfaction. Thank you for your patience and understanding.
Scam
I have booked Diwali gift for my family but it’s already delayed 2 days and still I didn’t get Diwali gift
