Bad experience
Worst delivery, worst packaging and worst customer service.
If the product is damaged, no matter how many times you will contact you have to state the issue every single time. Even if you are promised for the re delivery of a damage product. They will not do that until and unless you will text them 100 times.
I hate it i would always go for fnp over this.
If the product is damaged, no matter how many times you will contact you have to state the issue every single time. Even if you are promised for the re delivery of a damage product. They will not do that until and unless you will text them 100 times.
I hate it i would always go for fnp over this.
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IGP is amazing
You guys always bring long distance relationships closer! Thank you
Disappointed with them.
Really disappointed with their service. Not trustworthy at all.
bad service
Very bad service from customer support
Please do not order . Adding $1 to single item after adding into cart. Customer Support is horrible.
I recently ordered Rakhis from IGP. I have been ordering from past 10yrs.
I reached out to customer support after 5mins of ordering to cancel my Order and they refused.
Also, IGP adds $1 to every single product without informing user .
Please be aware, they are scamming consumers .
This was last order . NEVER BUYING EVER AGAIN.
I reached out to customer support after 5mins of ordering to cancel my Order and they refused.
Also, IGP adds $1 to every single product without informing user .
Please be aware, they are scamming consumers .
This was last order . NEVER BUYING EVER AGAIN.
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Pathetic Service
Don’t trust them they are team of Fraudsters they take payments showing many things on their website, but don’t deliver on time at all, I placed an order for my friend’ birthday, a day in advance and but their customer support not only lies but also shows wrong real time data on line, I have reported them to National Cyber Crime, India 🇮🇳
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IGP — WORST & MOST UNPROFESSIONAL EXPERIENCE EVER😡😡😡😡
IGP — WORST & MOST UNPROFESSIONAL EXPERIENCE EVER
I am extremely disappointed and frustrated with IGP and the way they have handled my order.
I placed a Rakhi order well in advance from the UK to India for my brother. I specifically selected his birthday as the delivery date because I wanted the gift to arrive on that special day and make him happy. My brother even stayed at home the entire day, waiting for the delivery.
Instead, at the end of the day, he received a message/call saying that the order could not be delivered due to some issue.
Now it has been a week, and every single morning I have had to waste my time having pointless conversations with their customer support team. The same copy-paste responses are given repeatedly, but nobody actually resolves the problem.
After all this frustration, today they finally agreed to provide me a refund — but only in their IGP wallet. This means that even if I no longer want to use their service after this terrible experience, I would apparently be forced to keep my money within their platform.
Still, because my brother’s happiness matters more to me than anything else, I thought, fine, I’ll reorder the gift anyway. I was willing to give them another chance just for him.
But after about an hour, they came back with another excuse. They told me that they had checked with their team and that they could no longer even provide the wallet refund. Instead, they would “try to deliver the order within 24–48 hours.”
At this point, I genuinely don’t know what to say.
One week. Multiple conversations. No proper resolution. No accountability. Just the same copy-paste replies every day.
What makes the situation even worse is the lack of proper customer service. There is no accessible phone number for customers calling from abroad. My brother even tried calling from India, and the number was disconnected.
This is not how a professional company should treat customers, especially when people are ordering gifts for important occasions and trusting you with something meaningful.
I ordered this Rakhi with love and planned it around my brother’s birthday because I wanted to make him feel special. Instead, this company has turned what should have been a happy occasion into a week of frustration, stress, wasted time and disappointment.
I have completely lost my trust in IGP.
I will be sharing my experience across review platforms and social media so that other customers can make an informed decision before placing an order. Customers deserve transparency, proper communication, accountability and actual solutions — not endless copy-paste responses and excuses.
IGP needs to seriously improve its customer service and delivery operations. This experience has been absolutely unacceptable and, in my opinion, one of the worst online gifting experiences I have ever had.
DO NOT TAKE YOUR CUSTOMERS’ TRUST FOR GRANTED.😡😡😡😡
I am extremely disappointed and frustrated with IGP and the way they have handled my order.
I placed a Rakhi order well in advance from the UK to India for my brother. I specifically selected his birthday as the delivery date because I wanted the gift to arrive on that special day and make him happy. My brother even stayed at home the entire day, waiting for the delivery.
Instead, at the end of the day, he received a message/call saying that the order could not be delivered due to some issue.
Now it has been a week, and every single morning I have had to waste my time having pointless conversations with their customer support team. The same copy-paste responses are given repeatedly, but nobody actually resolves the problem.
After all this frustration, today they finally agreed to provide me a refund — but only in their IGP wallet. This means that even if I no longer want to use their service after this terrible experience, I would apparently be forced to keep my money within their platform.
Still, because my brother’s happiness matters more to me than anything else, I thought, fine, I’ll reorder the gift anyway. I was willing to give them another chance just for him.
But after about an hour, they came back with another excuse. They told me that they had checked with their team and that they could no longer even provide the wallet refund. Instead, they would “try to deliver the order within 24–48 hours.”
At this point, I genuinely don’t know what to say.
One week. Multiple conversations. No proper resolution. No accountability. Just the same copy-paste replies every day.
What makes the situation even worse is the lack of proper customer service. There is no accessible phone number for customers calling from abroad. My brother even tried calling from India, and the number was disconnected.
This is not how a professional company should treat customers, especially when people are ordering gifts for important occasions and trusting you with something meaningful.
I ordered this Rakhi with love and planned it around my brother’s birthday because I wanted to make him feel special. Instead, this company has turned what should have been a happy occasion into a week of frustration, stress, wasted time and disappointment.
I have completely lost my trust in IGP.
I will be sharing my experience across review platforms and social media so that other customers can make an informed decision before placing an order. Customers deserve transparency, proper communication, accountability and actual solutions — not endless copy-paste responses and excuses.
IGP needs to seriously improve its customer service and delivery operations. This experience has been absolutely unacceptable and, in my opinion, one of the worst online gifting experiences I have ever had.
DO NOT TAKE YOUR CUSTOMERS’ TRUST FOR GRANTED.😡😡😡😡
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Fraudulent app, pathetic support - Do NOT use this app!
I feel completely cheated by IGP. I ordered a cake for a special occasion on August 7 at 4:43 PM. The app showed a rider was assigned and estimated 1 hour and 5 minutes for delivery. Fast forward five hours later, the cake never arrived, and the app was miraculously still stuck on "1 hour 5 mins."
The worst part is the app design itself—there is no cancellation button. Once they take your money, you are completely trapped. I reached out to their WhatsApp support and got zero response. I’ve sent emails that have been ignored for over 24 hours. They completely ruined a special day, kept my money, and now refuse to process a refund or even acknowledge the issue. This was my first and absolutely last time using IGP. Zero accountability, zero customer care. Save your money and order from somewhere else!
The worst part is the app design itself—there is no cancellation button. Once they take your money, you are completely trapped. I reached out to their WhatsApp support and got zero response. I’ve sent emails that have been ignored for over 24 hours. They completely ruined a special day, kept my money, and now refuse to process a refund or even acknowledge the issue. This was my first and absolutely last time using IGP. Zero accountability, zero customer care. Save your money and order from somewhere else!
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Response from developer
Hi there, We sincerely apologize for the inconvenience and disappointment caused by your recent experience. It was never our intention to disappoint you in any way. Please share your order details here or write to us at support@igp.com, and we will investigate the issue and assist you further at the earliest.
Horrible
This has been one of the worst online shopping experiences I have ever had.
I ordered a birthday cake well in advance on 3 August for delivery on 5 August between 1:00 PM and 5:00 PM. I trusted IGP because birthdays are time-sensitive occasions, and I expected them to deliver as promised. Instead, I spent hours waiting for the cake, checking for updates, and hoping it would arrive. It never did.
A birthday comes only once a year. A cake is not just another product—it is the center of the celebration. Because of IGP’s failure to deliver on time, my birthday celebration was completely spoiled. My family and I kept waiting instead of celebrating, and what should have been a happy day turned into hours of disappointment, frustration, and stress.
The most upsetting part was the lack of communication. If you know you cannot deliver within the promised time slot, the least you can do is inform your customer. Leaving someone waiting on their birthday without any proper update is extremely unprofessional and disrespectful.
IGP accepted my payment, promised a delivery window, and failed to fulfill that promise. When customers pay for a scheduled birthday delivery, they are paying not only for the cake but also for reliability. Missing the delivery window defeats the entire purpose of ordering a birthday cake in advance.
I am deeply disappointed with the service and would not recommend IGP for any important occasion. If you value your special moments and want a company you can rely on, I would strongly advise looking else
I ordered a birthday cake well in advance on 3 August for delivery on 5 August between 1:00 PM and 5:00 PM. I trusted IGP because birthdays are time-sensitive occasions, and I expected them to deliver as promised. Instead, I spent hours waiting for the cake, checking for updates, and hoping it would arrive. It never did.
A birthday comes only once a year. A cake is not just another product—it is the center of the celebration. Because of IGP’s failure to deliver on time, my birthday celebration was completely spoiled. My family and I kept waiting instead of celebrating, and what should have been a happy day turned into hours of disappointment, frustration, and stress.
The most upsetting part was the lack of communication. If you know you cannot deliver within the promised time slot, the least you can do is inform your customer. Leaving someone waiting on their birthday without any proper update is extremely unprofessional and disrespectful.
IGP accepted my payment, promised a delivery window, and failed to fulfill that promise. When customers pay for a scheduled birthday delivery, they are paying not only for the cake but also for reliability. Missing the delivery window defeats the entire purpose of ordering a birthday cake in advance.
I am deeply disappointed with the service and would not recommend IGP for any important occasion. If you value your special moments and want a company you can rely on, I would strongly advise looking else
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Response from developer
Hi there, We sincerely apologize for the inconvenience and disappointment caused by your recent experience. It was never our intention to disappoint you in any way. Please share your order details here or write to us at support@igp.com, and we will investigate the issue and assist you further at the earliest.
Order not delivered and no refund
Placed a Father’s Day gift for delivery on June 21st. The order was never delivered and after complaining they offered to give a IGP wallet credit. I wanted the refund to my original payment method which is my bank account. They didn’t respond back to my request and basically stole my money. I will not recommend shopping with them.
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SCAMmm
I am from canada and I ordered a gift for my sisters birthday. They did not deliver it and on top of that customer seevice is sooo bad bad they take all the information from you only to say it was delivered (it was not) worst app ever do no fall for this.
Buggy app
Buggy app. Have saved addresses but keeps asking me to complete address when trying to order 🙄
Their costumer service needs improvement
Their customer service needs little improvement, they helped me after 2-3 days of date of order. Their whatsapp customer care doesn’t respond for few days better send them mail. I wish they improve the customer service because it’s a great app.
Worst customer service service.
Ordered a cake. They did not process the order, missed the delivery and when i checked with them after a week they refuse to take any complaint saying it is 48 hours after requested delivery date. Unbelievable. This is for an order they did not wven move to prepare status. And they expect their customer to track if the order is delivered or not and if not tracked, then customer fault
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Worst service
Ordered Mother's Day gift which promises to deliver next day. Been 5 days and still not delivered. Customer care knows nothing. All are saying next day from last 3 days
Scam
They do not reply on WhatsApp, or any other means. No ways to reach out to them if you have some issues with the product
Very pathetic customer service
I had placed 2 orders for Mother’s day but mistakenly chose incorrect delivery date. IGP customer service is so pathetic that there is no way to reach out to customer support for help. They do not have any helpline number and the only way we can reach out to them is the WhatsApp chat. After sending multiple chats, their assistant confirmed that my order will be canceled and I will have credits added in my IGP wallet. I accepted the cancellation terms and confirmed it to be canceled. Even after all this my order shows out for delivery and it really makes no sense in receiving the order when the special day has passed. I have sent multiple emails, chats but it is very frustrating to see that they have poor cystomer support. Their app doesn’t even allow to resched the orders.
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Worst SLA
Never use this app. They are fraud.
Reliable, thoughtful and perfectly delivered
Even though I stay abroad and the delivery was in India, the entire experience felt incredibly smooth and personal. The team kept me updated at every stage — from order confirmation to preparation and final delivery — which honestly made me feel so reassured despite the distance.
The cake arrived fresh, beautifully made, and exactly as promised. What stood out the most was the care and professionalism in handling an international order. It’s not easy coordinating across countries and time zones, but they managed it flawlessly.
Highly recommend them if you’re trying to surprise loved ones back home while living abroad. They truly make long-distance celebrations feel special.
The cake arrived fresh, beautifully made, and exactly as promised. What stood out the most was the care and professionalism in handling an international order. It’s not easy coordinating across countries and time zones, but they managed it flawlessly.
Highly recommend them if you’re trying to surprise loved ones back home while living abroad. They truly make long-distance celebrations feel special.
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Not trustworthy
I order 2 bouquet for my anniversary and this guys falls to deliver on my preferred day and no response on WhatsApp there is no option to attach screenshot otherwise, I would also post all the proof that this guys are not trustworthy
