Order not delivered and no refund
Placed a Father’s Day gift for delivery on June 21st. The order was never delivered and after complaining they offered to give a IGP wallet credit. I wanted the refund to my original payment method which is my bank account. They didn’t respond back to my request and basically stole my money. I will not recommend shopping with them.
Show more
SCAMmm
I am from canada and I ordered a gift for my sisters birthday. They did not deliver it and on top of that customer seevice is sooo bad bad they take all the information from you only to say it was delivered (it was not) worst app ever do no fall for this.
Buggy app
Buggy app. Have saved addresses but keeps asking me to complete address when trying to order 🙄
Their costumer service needs improvement
Their customer service needs little improvement, they helped me after 2-3 days of date of order. Their whatsapp customer care doesn’t respond for few days better send them mail. I wish they improve the customer service because it’s a great app.
Worst customer service service.
Ordered a cake. They did not process the order, missed the delivery and when i checked with them after a week they refuse to take any complaint saying it is 48 hours after requested delivery date. Unbelievable. This is for an order they did not wven move to prepare status. And they expect their customer to track if the order is delivered or not and if not tracked, then customer fault
Show more
Worst service
Ordered Mother's Day gift which promises to deliver next day. Been 5 days and still not delivered. Customer care knows nothing. All are saying next day from last 3 days
Scam
They do not reply on WhatsApp, or any other means. No ways to reach out to them if you have some issues with the product
Very pathetic customer service
I had placed 2 orders for Mother’s day but mistakenly chose incorrect delivery date. IGP customer service is so pathetic that there is no way to reach out to customer support for help. They do not have any helpline number and the only way we can reach out to them is the WhatsApp chat. After sending multiple chats, their assistant confirmed that my order will be canceled and I will have credits added in my IGP wallet. I accepted the cancellation terms and confirmed it to be canceled. Even after all this my order shows out for delivery and it really makes no sense in receiving the order when the special day has passed. I have sent multiple emails, chats but it is very frustrating to see that they have poor cystomer support. Their app doesn’t even allow to resched the orders.
Show more
Worst SLA
Never use this app. They are fraud.
Reliable, thoughtful and perfectly delivered
Even though I stay abroad and the delivery was in India, the entire experience felt incredibly smooth and personal. The team kept me updated at every stage — from order confirmation to preparation and final delivery — which honestly made me feel so reassured despite the distance.
The cake arrived fresh, beautifully made, and exactly as promised. What stood out the most was the care and professionalism in handling an international order. It’s not easy coordinating across countries and time zones, but they managed it flawlessly.
Highly recommend them if you’re trying to surprise loved ones back home while living abroad. They truly make long-distance celebrations feel special.
The cake arrived fresh, beautifully made, and exactly as promised. What stood out the most was the care and professionalism in handling an international order. It’s not easy coordinating across countries and time zones, but they managed it flawlessly.
Highly recommend them if you’re trying to surprise loved ones back home while living abroad. They truly make long-distance celebrations feel special.
Show more
Not trustworthy
I order 2 bouquet for my anniversary and this guys falls to deliver on my preferred day and no response on WhatsApp there is no option to attach screenshot otherwise, I would also post all the proof that this guys are not trustworthy
Very disappointing experience with IGP
I booked a Pinata cake 4–5 days in advance for my child’s birthday, trusting that everything would be delivered properly. While the cake was delivered on the expected date, it was delivered without the hammer, which completely defeats the purpose of a Pinata cake.
The delivery person told me he would return with the hammer within 30 minutes, but he never came back. I then contacted customer care multiple times, and each time I was told that the hammer would be arranged in another 30 minutes. I waited for almost 4 hours, but nothing was delivered.
Because the birthday party could not be delayed any further, I had no choice but to order another cake from Zomato at the last minute. Shockingly, around 10 PM, instead of resolving the issue, the support team started blaming me, saying that since I had ordered another cake, they would no longer deliver the hammer. This was extremely unprofessional and unfair.
After the party was already over, they continued to shift the blame onto me, rather than taking responsibility for their failure to deliver a complete order.
This experience caused unnecessary stress and spoiled an important family occasion. Very poor service, false assurances, and zero accountability. I do not recommend IGP, especially for important events like birthdays.
The delivery person told me he would return with the hammer within 30 minutes, but he never came back. I then contacted customer care multiple times, and each time I was told that the hammer would be arranged in another 30 minutes. I waited for almost 4 hours, but nothing was delivered.
Because the birthday party could not be delayed any further, I had no choice but to order another cake from Zomato at the last minute. Shockingly, around 10 PM, instead of resolving the issue, the support team started blaming me, saying that since I had ordered another cake, they would no longer deliver the hammer. This was extremely unprofessional and unfair.
After the party was already over, they continued to shift the blame onto me, rather than taking responsibility for their failure to deliver a complete order.
This experience caused unnecessary stress and spoiled an important family occasion. Very poor service, false assurances, and zero accountability. I do not recommend IGP, especially for important events like birthdays.
Show more
Response from developer
Hi Rajshree, we sincerely apologize for the disappointment caused by your recent experience with us. We have shared an email with the proposed resolution and kindly request you to check the same at your convenience. Please feel free to get back to us.
Fraud
Doesn’t matter how the app interface is!! I ordered 2 gifts for 2 different addresses… around $20 and one of them was not delivered on time… I don’t really hope it would be delivered at all. The customer service sucks big time. If you wanna order be ready for bad customer service and with no guarantee of even if the gift would be delivered at all!! The customer service is unprofessional, not empathetic, rude and unresponsive after they feel they have no answers to our legit complaints. I would have rated zero if possible.
Show more
Extremely Disappointing experience- Ruined anniversary surprise
I had a terrible experience with IGP for an anniversary order. I ordered a cake (which already had "Love You" written on it) and an LED photo frame for same-day delivery. My experience was a series of failures:
Delivery Issues: At 12:30 AM (past the delivery deadline), I received a call stating no delivery person was available and it would arrive the next day. Though frustrated, I agreed since it was late.
Wrong Product/Message: When the cake finally arrived the next day, it was completely wrong. Instead of an anniversary cake, it had "Happy New Year" written on it. This level of negligence is unacceptable for a special occasion.
Defective & Dangerous Electronics: The LED photo frame was poor quality and arrived without an adapter. When I used my own adapter to test it, the unit literally burnt out.
Poor Customer Service: When I reached out for a refund, they offered a meager 10% credit. Why would I want a discount for a service I will never use again?
They ruined a special day with late delivery, the wrong message, and a hazardous product. I do not recommend IGP if you want your celebrations to go smoothly.
Delivery Issues: At 12:30 AM (past the delivery deadline), I received a call stating no delivery person was available and it would arrive the next day. Though frustrated, I agreed since it was late.
Wrong Product/Message: When the cake finally arrived the next day, it was completely wrong. Instead of an anniversary cake, it had "Happy New Year" written on it. This level of negligence is unacceptable for a special occasion.
Defective & Dangerous Electronics: The LED photo frame was poor quality and arrived without an adapter. When I used my own adapter to test it, the unit literally burnt out.
Poor Customer Service: When I reached out for a refund, they offered a meager 10% credit. Why would I want a discount for a service I will never use again?
They ruined a special day with late delivery, the wrong message, and a hazardous product. I do not recommend IGP if you want your celebrations to go smoothly.
Show more
Response from developer
Hi there, We apologize for the inconvenience and disappointment caused by your recent experience. Please share the order ID here and we will do our best to rectify the situation and ensure your satisfaction. Thank you for your patience and understanding.
Way below the worst app, never trust this people for your special day
I have preordered and gift online, gave delivery time of between 5-9pm, i have also confirmed by contacting their executive through WhatsApp, i asked for time where it will be approximately delivered? And i got answer stating that i can’t give definit answer but it will be delivered on time, it passed 9.15pm but order wasn’t delivered i have tried to contact them through email through WhatsApp through call but no response from anywhere, after waiting like forever they assigned a person who told me that there was an issue from vendor side about a cake i have ordered, but i didn’t get notified about anything until i contacted them, they literally ruined my special day, never trust this people.
Show more
Response from developer
Hi There! We are extremely sorry about the experience you had with us. It was never our intention to disappoint you in any way. Please help us with the order ID number here so that we can check and assist you accordingly.
Order missed placed
I order 2 gift sets(DIFFERENT), they delivered same product twice and really poor customer service first agent didnt respond second want understand he was telling me this is the same product you ordered but my simple question was that I got same thing twice instead two product????? Sucks, need to improve you customer service 2000% and for the product and delivery I would give 5 star, but the end ruined my gfs birthday thats why I am giving 1
Show more
Scam
Third class delivery service.
I have booked Diwali gift for my family but it’s already delayed 2 days and still I didn’t get Diwali gift
I have booked Diwali gift for my family but it’s already delayed 2 days and still I didn’t get Diwali gift
Avoid
No customer service and product delivered doesn’t resemble the photos of the product.
A Complete Scam – False Promises, No Delivery, No Refund!
I usually don’t write reviews, but my experience with the IGP app has been so frustrating that I had to warn others. I placed an order through this app, trusting their delivery date and service promises — but the order never arrived. What’s worse is that even after waiting for days and contacting their support multiple times, there was absolutely no proper response or solution.
Their app and website show attractive delivery options, promising “same-day” or “guaranteed delivery,” but in reality, it’s all fake. Once you make the payment, there’s no tracking update, no follow-up, and no accountability. They don’t even bother to inform you that your order won’t be delivered. You just keep waiting, hoping for an update that never comes.
IGP completely ruined my experience, wasted my money, and disappointed me deeply. I would strongly advise everyone to stay away from this app. Don’t fall for their fake delivery promises or attractive offers — it’s a scam that only cares about taking your money.
I hope this review helps others avoid the same mistake I made. IGP needs to be held accountable for misleading customers and providing such terrible service.
Their app and website show attractive delivery options, promising “same-day” or “guaranteed delivery,” but in reality, it’s all fake. Once you make the payment, there’s no tracking update, no follow-up, and no accountability. They don’t even bother to inform you that your order won’t be delivered. You just keep waiting, hoping for an update that never comes.
IGP completely ruined my experience, wasted my money, and disappointed me deeply. I would strongly advise everyone to stay away from this app. Don’t fall for their fake delivery promises or attractive offers — it’s a scam that only cares about taking your money.
I hope this review helps others avoid the same mistake I made. IGP needs to be held accountable for misleading customers and providing such terrible service.
Show more
Response from developer
Hi there, We apologize for the inconvenience and disappointment caused by your recent experience. Please share the order ID here and we will do our best to rectify the situation and ensure your satisfaction. Thank you for your patience and understanding.
Unprofessional and unethical
Pathetic experience with IGP. I ordered a cake that arrived completely damaged. When I complained, instead of taking responsibility, their so-called “support” dragged the issue for days with no resolution. Finally, they shamelessly offered to refund only 30% of the amount, and that too in the IGP wallet — not even to my original payment method.
This is nothing short of a scam. They ruin special occasions, deliver damaged products, and then try to trap you into using their services again by forcing wallet refunds. Completely unprofessional and unethical.
Save your money and avoid IGP at all costs.
This is nothing short of a scam. They ruin special occasions, deliver damaged products, and then try to trap you into using their services again by forcing wallet refunds. Completely unprofessional and unethical.
Save your money and avoid IGP at all costs.
Show more
Response from developer
Hi there, We're sorry to hear about your recent experience and we apologize for any inconvenience caused. We would appreciate the opportunity to make it right. Please share the order details here or at support@igp.com so that we can gather more information and work towards a resolution. We value your feedback and thank you for bringing this to our attention.
