Fraudulent app, pathetic support - Do NOT use this app!
The worst part is the app design itself—there is no cancellation button. Once they take your money, you are completely trapped. I reached out to their WhatsApp support and got zero response. I’ve sent emails that have been ignored for over 24 hours. They completely ruined a special day, kept my money, and now refuse to process a refund or even acknowledge the issue. This was my first and absolutely last time using IGP. Zero accountability, zero customer care. Save your money and order from somewhere else!
Response from developer
Hi there, We sincerely apologize for the inconvenience and disappointment caused by your recent experience. It was never our intention to disappoint you in any way. Please share your order details here or write to us at support@igp.com, and we will investigate the issue and assist you further at the earliest.
Horrible
I ordered a birthday cake well in advance on 3 August for delivery on 5 August between 1:00 PM and 5:00 PM. I trusted IGP because birthdays are time-sensitive occasions, and I expected them to deliver as promised. Instead, I spent hours waiting for the cake, checking for updates, and hoping it would arrive. It never did.
A birthday comes only once a year. A cake is not just another product—it is the center of the celebration. Because of IGP’s failure to deliver on time, my birthday celebration was completely spoiled. My family and I kept waiting instead of celebrating, and what should have been a happy day turned into hours of disappointment, frustration, and stress.
The most upsetting part was the lack of communication. If you know you cannot deliver within the promised time slot, the least you can do is inform your customer. Leaving someone waiting on their birthday without any proper update is extremely unprofessional and disrespectful.
IGP accepted my payment, promised a delivery window, and failed to fulfill that promise. When customers pay for a scheduled birthday delivery, they are paying not only for the cake but also for reliability. Missing the delivery window defeats the entire purpose of ordering a birthday cake in advance.
I am deeply disappointed with the service and would not recommend IGP for any important occasion. If you value your special moments and want a company you can rely on, I would strongly advise looking else
Response from developer
Hi there, We sincerely apologize for the inconvenience and disappointment caused by your recent experience. It was never our intention to disappoint you in any way. Please share your order details here or write to us at support@igp.com, and we will investigate the issue and assist you further at the earliest.
Order not delivered and no refund
Response from developer
Hi Sanjeev, We apologize for the inconvenience and disappointment caused by your recent experience. It was never our intention to let you down. We have sent you an email with the resolution and would request you to check with the same.
SCAMmm
Response from developer
Hi there, we sincerely apologize for your recent experience. It was never our intention to disappoint you in any way. Please share your order details here or write to us at support@igp.com, and we will investigate the issue and assist you further at the earliest.
Buggy app
Response from developer
Hi Priya, We're sorry to hear about your experience. This is certainly not the intended behavior of our app. We would appreciate it if you could share more details with us at our support team so we can investigate the issue and assist you further.
