IKEA Home smart User Reviews

IKEA Home smart
IKEA Home smart
Inter IKEA Systems B.V.

Customer Experience

Positive experience35.0% of reviews
Neutral13.3% of reviews
Negative experience51.7% of reviews

~ Based on 294 written reviews from the US App Store.

What users say

Is IKEA Home smart Safe?

IKEA Home smart appears safe based on user ratings. AppsHunter Safety Score for IKEA Home smart is 88/100.

This assessment is based on 1,292 user ratings, with an App Store average of 4.4/5.

Safety Analysis

85.2% of ratings point to a safe experience
3.3% of ratings suggest some concerns
11.5% of ratings point to a risky experience

~ Based on 1,292 App Store ratings for IKEA Home smart.

Is IKEA Home smart Legit?

IKEA Home smart appears to be a legitimate app. AppsHunter Legitimacy Score for IKEA Home smart is 100/100.

Based on 100 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

Surprisingly unreliable mix of software and hardware

I’ve been using wireless devices for years, having Bluetooth gadgets before it was common and people were familiar with the name. I’ve never had as much difficulty pairing devices as with the 2020’s IKEA products. I’ve tried 5 times to add a switch to my system and it’s failed. But I can add the same device using the Matter standard to my Apple Home app on the first try.
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Not as practical as it seems

Love Ikea however I’m still in two minds when it comes to their home automation products. Very tricky and temperamental system

4 hours in deep network settings

After 4 hours of resetting networks, a deep dive into network settings, turning off everything but 2.4 gHz, enabling UPnP, eventually with AI help I discovered it’s a known firmware bug for connecting the first ikea matter over thread device. Yikes.

Hub barely functions

Everything disconnects all the time, plugs show as connected but won’t turn on or off, overall is just a frustrating terrible experience

Requires Dirigera

I’m able to add the air quality sensor motion sensors and smart plugs directly to HomeKit but the ikea home app is useless without buying an extra hub. I have sensors and smart plugs from another brand EVE that works directly with HomeKit and their EVE app to view advanced functions like history of the sensors with out having to by an extra EVE hub.
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Fix Google Home integration

The only way to integrate this app with Google Home was to uninstall it. This is unacceptable. The only reason I gave it two stars is because it allows adding other devices to it, if already installed.

Can’t seem to pair remotes

This app seems like it's still in beta. It has many issues from the fact that I first added the hub and then, weeks later, was told to remove the hub from the Apple Home integration, only to discover that the process was incredibly annoying and frustrating.

The app is very buggy. For example when you try and add a remote, it finds the product successfully. You scan the QR code and then after you've set it up it pretty much just stays on this screen that says it's time to join your home. You basically have to start over again and again and again and again. You're better off buying Samsung SmartThings or FLIC
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Works great

Now supports Matter. Only issue I have is I am unable to restart/reboot the hub when it has an IP address conflict on the network. Only complaint I have and removed one star as a result.

アレクサ連携外れた、スイッチ認識しない

タイトルの通りなんですが、アレクサ連携外れ、再設定したらアレクサ上でデバイス一覧すら表示されなくなる重大バグ。また、新規購入したスイッチも認識しない。
品質管理ちゃんとしてください。ソフトがチープだとUXダダ下がります。

Don’t bother

Horrific. Some vibe coded slop that never works.

Patience pays off

Works great! I got my Dirigera hub secondhand, and my first Kajplats bulb with a lamp from the As-is area of my local IKEA warehouse. One small/odd issue I’ve found is that between 60% and 99% brightness, my bulb turns green if I have it set to red. At 100% brightness and at or below 59% it correctly shines red. Not sure if this is weirdness with the bulb or the app. I suspect the bulb.

I didn’t expect the setup process to be without issues considering the provenance of my bridge and bulb, and I wasn’t wrong. Setup took several tries, but did eventually succeed after a bit of repetition and process refinement. My advice to others is a failure doesn’t mean it’s broken or you did anything wrong, it just does that sometimes, even if you get all the steps right. Patience pays off with this equipment.
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Funktioniert

Die App funktioniert gut ob mit TRÅDFRI oder den Neuen Produkten.
Einzig was ich noch verbessern und mir wünschen würde, wär bei der Stromverbrauchszählung das man den kWh Preis eintragen kann und somit der Verbrauchte Strom gleich in Euro usw. angezeigt wird.

Almost Perfect

The app does exactly what it is designed to do very well. I have had no issues. The best smart home design by far, for what it costs. Where it is lacking, though, is functionality. Particularly with the window/door sensor.

The sensors have the ability to visually notify with turning lights on or off, along with app notifications. It is great for those who need visual cues but it is not consistent across all sensors. Water sensors being an example. For people who are hard of hearing, it is somewhat useful but being able to choose the color of the light activation based on the sensor would be much better. It would reduce the need to check the app if you received a lighting cue.

Obviously, people also want to use the door/window sensor to activate threshold lighting when opening a door. The problem lies in the fact they trigger 24/7. As of now, they are not really useful for lighting, as no one wants to turn off lights in the middle of the day every time a door is opened. They need the ability to schedule triggering events like their motion sensors provide. With the default app notification always active, not needing to be scheduled.

A final suggestion would be to also incorporate the use of "Scenes" based on a sensor being triggered. Not that it is usually needed but it would definitely put IKEA in the lead for smart home design.
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Meh

Interrupt me mid-work? I’ll give a 1 star review. Otherwise app is fine.

Smart Home, Buggy Tech

The app is great, but many of the new Matter devices are buggy. Every night when we turn the lights off for bed, my wife’s lamp blasts full bright for 0.1 seconds and it’s very startling and strange. Hope they get this fixed with firmware very soon.

Pas les mêmes datas

Les capteurs Timmerflotte m’affichent une certaine valeur d’humidité qui n’est pas la même dans l’application (-7 à -8% dans l’application).
De plus les graphiques de suivi ne fonctionnent pas.
L’appli est à revoir car du coup j’ai des problèmes d’humidité que l’application ne relève pas!

Response from developer

Hej! Thank you for reaching out! When we enabled Matter, we also changed how to integrate DIRIGERA into other ecosystems. For Zigbee devices please use Matter bridge functionality. Select add product in your target ecosystem app and then scan/copy the code you get when you enable Matter bridge functionality into IKEA Home smart app./IKEA Home smart

Does not support Google Home - No tech help

I have had this set up for around 2 months now, it is notoriously difficult to connect the new remotes and plugs but eventually they connect, however it does not connect to Google home.

The app only lets you generate a code which Google home does not process. I have phoned Ikea support who didn’t know how to fix it. I went into store and an employee had absolutely no idea what I was taking about even though I was showing him video recordings of the app. He took my number for another employee to call me but they never did. There is never anybody in the lighting section to help.

Overall I have 10 around 10 devices connected and controllable in the IKEA Home Smart App but it is not possible to link with Google home (which was a very important feature for me).
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Kajplats turning green when dimming warm colours from 60-99%. Plus Bilresa QR problems

Known issue not fixed for two months: Kajplats bulbs turn green when dimming warm colours from 60-99%. Bilresa is not found in the list either for manual add. The QR code on my box is wrong. You have to lift the back magnetic metal plate to actually find the QR code to add the device.

Not great

Brought a Grillplats plug and says that it cannot connect. Reset the plug (brand new) a few times and after 10 try I give up lol

Reliable can be confusing

Overall satisfactory. Very stable using only 2.4g band and wpa2.