App 👎
Extremely disappointing experience. The app is incredibly slow and sluggish. Even receiving an OTP takes way too long, making basic log-in or transactions a complete waste of time. Please fix these server and optimization issues urgently. 1/5 stars.
Great experience
It’s very convenient for me even when you want to send little amount. It’s very helpful.
Smart lock is not smart enough to lock and unlock
Very poor app service ..I guess even a startup app is faster than this icici …may be switching back to axis is the best option I have
Painful
It is so painful to transact. Showing payment failed
App is too slow
App is too slow
Hopeless app from hopeless bank
Today I wanted to make some payment in India and try to log into my NRO bank account. Just after I signed in, the app completely froze and I started getting new prompts to authenticate my phone number etc. It almost was like I was being hacked and I got suspicious.
I logged out and when I try to log back in, it wanted me to re-authenticate everything that again made me suspicious
After two minutes, I get the notification you are being locked out for 24 hours because of too many attempts.
It seems they come out with a new version of the app without intimation.
There is no intimation on email or via text that there is going to be a new version of app .
The only time they send me a text is when they want to market some fixed deposit rate and that too without my consent.
If you call them, they have some humans sitting who are trained to speak certain lines like a robot. They will not be able to help you at all and they will keep repeating we understand or I we apologies for your trouble. That’s all they’ll know .
Overall a very substandard bank
I logged out and when I try to log back in, it wanted me to re-authenticate everything that again made me suspicious
After two minutes, I get the notification you are being locked out for 24 hours because of too many attempts.
It seems they come out with a new version of the app without intimation.
There is no intimation on email or via text that there is going to be a new version of app .
The only time they send me a text is when they want to market some fixed deposit rate and that too without my consent.
If you call them, they have some humans sitting who are trained to speak certain lines like a robot. They will not be able to help you at all and they will keep repeating we understand or I we apologies for your trouble. That’s all they’ll know .
Overall a very substandard bank
Show more
Worst mobile app
Please update with good software
Very slow
The app nerds lot of improvement. It’s very slow. It takes 10-15 mins from the time I open the app and finish checking and transactions
iMobile App Performance Needs Improvement
I’ve been using the iMobile app, but the overall experience has been quite disappointing. The app is extremely slow and frequently becomes unresponsive, especially while performing important actions such as money transfers. It often remains stuck on the loading screen, making the process frustrating and unreliable.
The app’s performance needs significant improvement, as the backend responses appear to be very slow. In addition, the user experience and interface could be made more intuitive, smooth, and responsive. Overall, the app does not meet the expected standards of a banking platform and requires considerable improvements in both performance and UX.
I hope to see noticeable improvements in the app’s performance and overall user experience soon.
The app’s performance needs significant improvement, as the backend responses appear to be very slow. In addition, the user experience and interface could be made more intuitive, smooth, and responsive. Overall, the app does not meet the expected standards of a banking platform and requires considerable improvements in both performance and UX.
I hope to see noticeable improvements in the app’s performance and overall user experience soon.
Show more
App lagging while use in uk region
It is difficult use in uk region most of time lagging while make any payment
Great customer service and easy to use app
Great customer service and easy to use app. Easy for money transfer to local and international banks
UPI for NRI
Thanks a lot for providing UPI option for NRI customers who can now conveniently pay using UPi service. Interface and process is excellent
Do not make online transfers through the app.
I made one transfer of INR 50k to a beneficiary in July 2026 but due to some technical glitch in the system, the app kept initiating multiple transfers for the same amount without my consent and totally cleared my funds in my account. It’s been over a month now and I am still running around trying to get my money back. ICICI took no responsibility or accountability for this error.
Show more
Worst experience
Been a customer for almost 15 years!! Switched to NRI account recently and the apps loading time is horrible. This is on a 100 Mbps wifi connection
Very slow very unreliable
Very slow very very unreliable
Not working properly
Pathetically slow
Painfully slow, laggy UI
Takes forever to even person simple operations like viewing account balance , statements or to email statements. In attempt to make flashy graphics simple things have been made complicated
iMobile app is very slow
This mobile app is very slow. I always need to open multiple times to complete single transaction. ICICI should really invest in improving the mobile apps.
Too slow for payments
Never experienced such a delay for loading UPI layout and processing payments. Mostly failures encountered
Excellent App
This app is very easy to handle and very useful app for me.
