Illegal Activity
I am convinced that this app is operating illegally and unethically and probably needs a serious audit. I ended up clicking on the indigo blue chip link by mistake ONCR and now I am unable to get past the indigo blue chip login regardless of how many times uninstall and reinstall the app. Which means when I uninstall the app it isn’t clearing out all its data from my phone. There is NO way I can now go back to the normal login page and therefore the app is completely unusable to me. It was already a third grade useless app but now with this forced indigo blue chip login page mandate, I am convinced it’s also ethically questionable. No idea who the stupid technology team is behind this. Utterly pathetic.
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Improvement potential
As a frequent traveller, I feel there is a lot of room for improvement in the IndiGo app. Here are some things that would make the app much more convenient and traveller-friendly:
1. Boarding Pass tab / easier access to boarding passes
One should not have to go through so many steps just to access their boarding pass.
Currently, the process is:
My Profile → Trips → Add PNR number → Save this trip → Add IndiGo ID → Go to email to find the IndiGo member number → Come back to the app → Add the IndiGo member number → Click on Boarding Pass → Keep the boarding pass open.
This is far too many steps, especially when you are already at the airport and need quick access to your boarding pass.
There should be a dedicated Boarding Pass tab where the boarding pass can be accessed immediately once the trip is added. The boarding pass should also be available to add to Apple Wallet/Google Wallet for easy access. This is particularly important because not everyone has reliable internet connectivity at the airport, and you should not have to depend on an internet connection just to access your boarding pass.
2. “Deals” and “Book Now” tabs
The Deals and Book Now tabs could be combined into one tab. Having two separate tabs for these seems unnecessary and takes up valuable space in the app.
3. IndiGo ID when booking for multiple people
If I am booking tickets for 7 people and I am the person who always pays for all 7 tickets, I should be able to add my IndiGo ID to the booking so that I can receive the applicable points/rewards.
It doesn't make sense that the person making the booking and paying for the entire group has to manage the IndiGo ID separately for each passenger. There should be an option to associate the booking with the person who is actually making and paying for the reservation.
4. Gate number and other flight details
Maybe I am checking too early, but 2 hours before the flight, one should be able to see the gate number and other important details about the flight directly in the app.
For a frequent traveller, having the gate number, boarding information, terminal information, and other real-time flight details clearly visible in the app before arriving at the airport would make the experience much smoother.
Overall, the app should focus on reducing the number of steps required for the most important things a traveller needs: accessing the boarding pass, finding flight information, managing bookings, and accessing loyalty information.
1. Boarding Pass tab / easier access to boarding passes
One should not have to go through so many steps just to access their boarding pass.
Currently, the process is:
My Profile → Trips → Add PNR number → Save this trip → Add IndiGo ID → Go to email to find the IndiGo member number → Come back to the app → Add the IndiGo member number → Click on Boarding Pass → Keep the boarding pass open.
This is far too many steps, especially when you are already at the airport and need quick access to your boarding pass.
There should be a dedicated Boarding Pass tab where the boarding pass can be accessed immediately once the trip is added. The boarding pass should also be available to add to Apple Wallet/Google Wallet for easy access. This is particularly important because not everyone has reliable internet connectivity at the airport, and you should not have to depend on an internet connection just to access your boarding pass.
2. “Deals” and “Book Now” tabs
The Deals and Book Now tabs could be combined into one tab. Having two separate tabs for these seems unnecessary and takes up valuable space in the app.
3. IndiGo ID when booking for multiple people
If I am booking tickets for 7 people and I am the person who always pays for all 7 tickets, I should be able to add my IndiGo ID to the booking so that I can receive the applicable points/rewards.
It doesn't make sense that the person making the booking and paying for the entire group has to manage the IndiGo ID separately for each passenger. There should be an option to associate the booking with the person who is actually making and paying for the reservation.
4. Gate number and other flight details
Maybe I am checking too early, but 2 hours before the flight, one should be able to see the gate number and other important details about the flight directly in the app.
For a frequent traveller, having the gate number, boarding information, terminal information, and other real-time flight details clearly visible in the app before arriving at the airport would make the experience much smoother.
Overall, the app should focus on reducing the number of steps required for the most important things a traveller needs: accessing the boarding pass, finding flight information, managing bookings, and accessing loyalty information.
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Very bad app
Ive never seen any other airline app glitch so badly. Any page i try to open resets and brings me back to the start. Very frustrating. Rather fly another airline instead
Worst Flying Experience
I have never been this late ever in my life my flight in from Amsterdam was 2 hours late for no particular reason then the connecting flight was delayed by 7 hours. Terrible staff too very unfriendly
Does not remember my bookings.
One of the basic thing to do is remember my bookings. I have to input the booking number every time.
Just a garbage app design
It is impossible to sign up.. keeps showing errors!
Worst Airline to travel
This is a worse airline to travel than even though Air india. I booked tickets for the first time from UK to India but my first flight got delayed from uk to mumbai. Because of them I missed my connecting flight and they even not bothered. After waiting and talking more than half an hour I got next flight after 10 hours which wasn’t from same airport. So I have to travel to another airport in mumbai on my own with luggage. They said I can ask for refund. I ask for refund and they providing reasons like NEFT takes time. And it’s been more than 6 months now customer support not answering the mails. How ridiculous is this. I am never going to fly again with this airline even though not recommending anyone. Worst experience ever
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Worst app ever
This is one of the worst iOS app ever developed. It takes 10 mins to load up, when you try to out login email it is invisible what you have typed and the continue button takes you nowhere. Then I tried with phone number and still no where. Then I tried as guest and still no progress on the app. Worthless POS … I am deleting the app from my phone.
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App not user friendly
App not user friendly , for seat changing , it does not pick up seats price paid earlier , for seat changes it shows money , even though you have paid for seat
Extremely disappointed with IndiGo’s customer service.
I booked a flight ticket several days ago, and even after 3–4 days, I have still not received my e-ticket. I have made multiple attempts to contact customer support through various channels, including WhatsApp, email, and the support options available on the website.
The WhatsApp support has not responded for over two days. Emails have gone unanswered. To make matters worse, the website’s support system is not even sending the OTP required for verification, making it impossible to get assistance through that channel as well.
As a paying customer, I find this level of service completely unacceptable. When customers need help with something as basic and important as receiving their flight ticket, there should be a reliable way to reach support.
Very poor customer service experience so far. I sincerely hope IndiGo improves its customer support and communication with passengers.
The WhatsApp support has not responded for over two days. Emails have gone unanswered. To make matters worse, the website’s support system is not even sending the OTP required for verification, making it impossible to get assistance through that channel as well.
As a paying customer, I find this level of service completely unacceptable. When customers need help with something as basic and important as receiving their flight ticket, there should be a reliable way to reach support.
Very poor customer service experience so far. I sincerely hope IndiGo improves its customer support and communication with passengers.
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Horrendous UX
Please hire a UX expert, genuine advise. Or fire whoever manages UX today. Asked for OTP 15 times to just create my account. Didnt send otp right away. After 20 mins, it allows me to enter password but gives error saying something went wrong. What really went wrong is the govt allowed yall to have complete monopoly and offer sub far experience.
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App Functionality is terrible
This app is about the worst airline app I have ever used. Slow, buggy, and payment almost never works.
Poor Programming
It appears noone ever tested anything in that App. If you are not having an Indian phone number, it is nearly impossible to User the App.
Broken App
This app is broken laggy things don’t show can’t even check in for my flight.Avoid flying with indigo if you don’t want to have problems with your flight.
Kind of good app
Almost a good app to serve you basic purpose like booking a flight and making modifications; but the profile section from the bottom of the app always keeps loading when needed and frustratingly you will close it. Have tried this option to check my flying rewards and other things being abroad and also from within India, but it necer works and going to the website is the final solution. So, why would someone download this app because flight booking can be done from any travel app like MMT, Ixigo, Trip, etc with possible discounts many times.
Better make every available button workable Mr Developer and Team. The Airline itself isn’t very marvellous in terms of service, at least the app can give a better and smoother experience.
Better make every available button workable Mr Developer and Team. The Airline itself isn’t very marvellous in terms of service, at least the app can give a better and smoother experience.
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Terrible Monopolistic corporation
Bad company through and through.
Worst airline ever
This company is worst ever in the airline industry. Worst decision of my life I choose to travel by indigo. They cancelled a flight due to war then delays my journey and then I was waiting for to fly on following planned flight with them and they cancelled again and said we don’t have any plan to go yet. After so many delay I cancelled my self and ask for refund on 28 February and today is 26 of April still not received.
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Terribly great service pnr- S94LHz
I reached to indigo counter 78minutes(2.23pm flight was at 3.40pm) from departure time marked me no show(counter was opened until 2.30pm) when i arrived there 78minutes before departures and also does not allow online checking(error showing everytime saying webcheckin not allowed for indigo flights even 24 hours ago i tried multiple time) and when i am contacting easemytrip they does not hold any accountability. Wow what a terribly great service.
Please do not Use EMT or indigo guys.
Please do not Use EMT or indigo guys.
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Slow non responsive app
This app used to be very simple to use. They now complicated with showing estimated price when scrolling to different month and it takes for ever to click to next month. Selecting day takes long time to show options and just spins
Exceptional but inconsistent service
I am a regular user of Indigo app. The interface is great and it is really easy to book, cancel, complete web check-ins etc. it is a great app.
My concern however is about premium services that Indigo provides such as fast forward and the new first in first out service. The fast forward service sometimes works well and you reach the flight without any hassle if you are boarding a large flight via the air bridge. However when you need to board a smaller flight it becomes almost useless as staff at different airports apply it differently. For eg: At Rajahmundry airport it is effective as the staff sends fast forward and the first few passengers on a separate bus. In Bangalore airport all the passengers are in the same bus so once you reach near the plane there is a queue, however fast forward boarding pass holders are allowed ahead even if it is a different zone being called. The worst experience was yesterday at Hyderabad airport. Fast forward and the passengers of the first zone were sent on a separate bus which was great but once we reached, There was a staff member called Bhyresh who was strictly boarding seat wise and did not let the fast forward customers on. There were two of us. He argued with both of us and although we reached in the first bus we had to start in the sun for a long time since he waited for the second bus with the rest of the passengers and boarded them as well. I am thinking of being selective in future about which flight to purchase this service on. The other premium service called first in first out is even worse. None I mean not even one staff member even knows what it is! Indigo we expect much more from you. I hope you take this feedback and do something about it. I am a blue chip tier 1 customer anda very regular user of your flights. Thank you.
My concern however is about premium services that Indigo provides such as fast forward and the new first in first out service. The fast forward service sometimes works well and you reach the flight without any hassle if you are boarding a large flight via the air bridge. However when you need to board a smaller flight it becomes almost useless as staff at different airports apply it differently. For eg: At Rajahmundry airport it is effective as the staff sends fast forward and the first few passengers on a separate bus. In Bangalore airport all the passengers are in the same bus so once you reach near the plane there is a queue, however fast forward boarding pass holders are allowed ahead even if it is a different zone being called. The worst experience was yesterday at Hyderabad airport. Fast forward and the passengers of the first zone were sent on a separate bus which was great but once we reached, There was a staff member called Bhyresh who was strictly boarding seat wise and did not let the fast forward customers on. There were two of us. He argued with both of us and although we reached in the first bus we had to start in the sun for a long time since he waited for the second bus with the rest of the passengers and boarded them as well. I am thinking of being selective in future about which flight to purchase this service on. The other premium service called first in first out is even worse. None I mean not even one staff member even knows what it is! Indigo we expect much more from you. I hope you take this feedback and do something about it. I am a blue chip tier 1 customer anda very regular user of your flights. Thank you.
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