Terrible
Can’t log in can’t create an account error error error
Can’t check out flights as a guest
You have to sign in even to search for flights. Or continue as a guest - which is nonsense because you have to provide a mobile number and then wait for a OTP which never arrives. Why can’t the airline just take the details of the passenger if and when they choose to book? Anyway totally useless as I can’t access the app as the OTP never shows up.
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Excellent experience
I have been using this app for past several years and it works great for booking and tracking. I would urge them to consider adding boarding support to be stored in Apple wallet.
Dysfunctional App
No real path to talk to live agent. Rescheduling flights results in confusing pricing displayed to consumers.
Stuck here
Booked in February for my return ticket from Manchester to Perth whilst they cancelled flights from August. They didn’t bother emailing, calling, or texting me. I found out flights were cancelled because of a mate it is not 2 days before I’m meant to leave and I’m stuck. I’ve asked for help but they haven’t responded. Well done Indigo
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Pathetic
One of the pathetic app. Provided email address and otp. Keep saying something went wrong. Not helpful at all.
OTP for everything and otp never comes
OTP for everything and otp never comes
Worst airline app
Takes longer to send OTP codes than time limit set and even once you do manage to log in it won’t accept the password you’ve set.
Illegal Activity
I am convinced that this app is operating illegally and unethically and probably needs a serious audit. I ended up clicking on the indigo blue chip link by mistake ONCR and now I am unable to get past the indigo blue chip login regardless of how many times uninstall and reinstall the app. Which means when I uninstall the app it isn’t clearing out all its data from my phone. There is NO way I can now go back to the normal login page and therefore the app is completely unusable to me. It was already a third grade useless app but now with this forced indigo blue chip login page mandate, I am convinced it’s also ethically questionable. No idea who the stupid technology team is behind this. Utterly pathetic.
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Improvement potential
As a frequent traveller, I feel there is a lot of room for improvement in the IndiGo app. Here are some things that would make the app much more convenient and traveller-friendly:
1. Boarding Pass tab / easier access to boarding passes
One should not have to go through so many steps just to access their boarding pass.
Currently, the process is:
My Profile → Trips → Add PNR number → Save this trip → Add IndiGo ID → Go to email to find the IndiGo member number → Come back to the app → Add the IndiGo member number → Click on Boarding Pass → Keep the boarding pass open.
This is far too many steps, especially when you are already at the airport and need quick access to your boarding pass.
There should be a dedicated Boarding Pass tab where the boarding pass can be accessed immediately once the trip is added. The boarding pass should also be available to add to Apple Wallet/Google Wallet for easy access. This is particularly important because not everyone has reliable internet connectivity at the airport, and you should not have to depend on an internet connection just to access your boarding pass.
2. “Deals” and “Book Now” tabs
The Deals and Book Now tabs could be combined into one tab. Having two separate tabs for these seems unnecessary and takes up valuable space in the app.
3. IndiGo ID when booking for multiple people
If I am booking tickets for 7 people and I am the person who always pays for all 7 tickets, I should be able to add my IndiGo ID to the booking so that I can receive the applicable points/rewards.
It doesn't make sense that the person making the booking and paying for the entire group has to manage the IndiGo ID separately for each passenger. There should be an option to associate the booking with the person who is actually making and paying for the reservation.
4. Gate number and other flight details
Maybe I am checking too early, but 2 hours before the flight, one should be able to see the gate number and other important details about the flight directly in the app.
For a frequent traveller, having the gate number, boarding information, terminal information, and other real-time flight details clearly visible in the app before arriving at the airport would make the experience much smoother.
Overall, the app should focus on reducing the number of steps required for the most important things a traveller needs: accessing the boarding pass, finding flight information, managing bookings, and accessing loyalty information.
1. Boarding Pass tab / easier access to boarding passes
One should not have to go through so many steps just to access their boarding pass.
Currently, the process is:
My Profile → Trips → Add PNR number → Save this trip → Add IndiGo ID → Go to email to find the IndiGo member number → Come back to the app → Add the IndiGo member number → Click on Boarding Pass → Keep the boarding pass open.
This is far too many steps, especially when you are already at the airport and need quick access to your boarding pass.
There should be a dedicated Boarding Pass tab where the boarding pass can be accessed immediately once the trip is added. The boarding pass should also be available to add to Apple Wallet/Google Wallet for easy access. This is particularly important because not everyone has reliable internet connectivity at the airport, and you should not have to depend on an internet connection just to access your boarding pass.
2. “Deals” and “Book Now” tabs
The Deals and Book Now tabs could be combined into one tab. Having two separate tabs for these seems unnecessary and takes up valuable space in the app.
3. IndiGo ID when booking for multiple people
If I am booking tickets for 7 people and I am the person who always pays for all 7 tickets, I should be able to add my IndiGo ID to the booking so that I can receive the applicable points/rewards.
It doesn't make sense that the person making the booking and paying for the entire group has to manage the IndiGo ID separately for each passenger. There should be an option to associate the booking with the person who is actually making and paying for the reservation.
4. Gate number and other flight details
Maybe I am checking too early, but 2 hours before the flight, one should be able to see the gate number and other important details about the flight directly in the app.
For a frequent traveller, having the gate number, boarding information, terminal information, and other real-time flight details clearly visible in the app before arriving at the airport would make the experience much smoother.
Overall, the app should focus on reducing the number of steps required for the most important things a traveller needs: accessing the boarding pass, finding flight information, managing bookings, and accessing loyalty information.
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Very bad app
Ive never seen any other airline app glitch so badly. Any page i try to open resets and brings me back to the start. Very frustrating. Rather fly another airline instead
Worst Flying Experience
I have never been this late ever in my life my flight in from Amsterdam was 2 hours late for no particular reason then the connecting flight was delayed by 7 hours. Terrible staff too very unfriendly
Does not remember my bookings.
One of the basic thing to do is remember my bookings. I have to input the booking number every time.
Just a garbage app design
It is impossible to sign up.. keeps showing errors!
Worst Airline to travel
This is a worse airline to travel than even though Air india. I booked tickets for the first time from UK to India but my first flight got delayed from uk to mumbai. Because of them I missed my connecting flight and they even not bothered. After waiting and talking more than half an hour I got next flight after 10 hours which wasn’t from same airport. So I have to travel to another airport in mumbai on my own with luggage. They said I can ask for refund. I ask for refund and they providing reasons like NEFT takes time. And it’s been more than 6 months now customer support not answering the mails. How ridiculous is this. I am never going to fly again with this airline even though not recommending anyone. Worst experience ever
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Worst app ever
This is one of the worst iOS app ever developed. It takes 10 mins to load up, when you try to out login email it is invisible what you have typed and the continue button takes you nowhere. Then I tried with phone number and still no where. Then I tried as guest and still no progress on the app. Worthless POS … I am deleting the app from my phone.
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App not user friendly
App not user friendly , for seat changing , it does not pick up seats price paid earlier , for seat changes it shows money , even though you have paid for seat
Extremely disappointed with IndiGo’s customer service.
I booked a flight ticket several days ago, and even after 3–4 days, I have still not received my e-ticket. I have made multiple attempts to contact customer support through various channels, including WhatsApp, email, and the support options available on the website.
The WhatsApp support has not responded for over two days. Emails have gone unanswered. To make matters worse, the website’s support system is not even sending the OTP required for verification, making it impossible to get assistance through that channel as well.
As a paying customer, I find this level of service completely unacceptable. When customers need help with something as basic and important as receiving their flight ticket, there should be a reliable way to reach support.
Very poor customer service experience so far. I sincerely hope IndiGo improves its customer support and communication with passengers.
The WhatsApp support has not responded for over two days. Emails have gone unanswered. To make matters worse, the website’s support system is not even sending the OTP required for verification, making it impossible to get assistance through that channel as well.
As a paying customer, I find this level of service completely unacceptable. When customers need help with something as basic and important as receiving their flight ticket, there should be a reliable way to reach support.
Very poor customer service experience so far. I sincerely hope IndiGo improves its customer support and communication with passengers.
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Horrendous UX
Please hire a UX expert, genuine advise. Or fire whoever manages UX today. Asked for OTP 15 times to just create my account. Didnt send otp right away. After 20 mins, it allows me to enter password but gives error saying something went wrong. What really went wrong is the govt allowed yall to have complete monopoly and offer sub far experience.
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App Functionality is terrible
This app is about the worst airline app I have ever used. Slow, buggy, and payment almost never works.
