InnoCaption User Reviews

Customer Experience

Positive experience71.1% of reviews
Neutral5.9% of reviews
Negative experience23.0% of reviews

~ Based on 305 written reviews from the US App Store.

What users say

Is InnoCaption Safe?

InnoCaption: Call Captioning appears safe based on user ratings. AppsHunter Safety Score for InnoCaption is 94/100.

This assessment is based on 11,269 user ratings, with an App Store average of 4.7/5.

Safety Analysis

92.9% of ratings point to a safe experience
4.1% of ratings suggest some concerns
3.0% of ratings point to a risky experience

~ Based on 11,269 App Store ratings for InnoCaption.

Is InnoCaption Legit?

InnoCaption: Call Captioning appears to be a legitimate app. AppsHunter Legitimacy Score for InnoCaption is 90/100.

Based on 90 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

Not use to it

Only had 1 call so far & ended up hanging up on the person.

A whole New World!

I am severely HEARING** challenged and info caption has brought me new insights in communicating😎✔️

Getting to know you

I’m still learning how to use it.

Good app 👍👍 needs 1 feature

Good app that does what it says
Opportunity for improvement::
Some contacts have information in them that should not be shared.
InnoCaption wants to have access to all contacts.
There is no way to create a contact inside InnoCaption
Being able to create a contact, even just a name, would really make it more useful
Thanks for a good product 👍👍
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Aphasia

It’s been 10 years from my stroke and this last six months when I could use the InnoCaption service I can actually use phones where I can understand words I could not do this without you guys. I love it thank you.

Failed

Didn't finish my set up

Love this app

This is amazing! It works extremely well. It takes what I perceive as mumbles and perfectly transposes it. Really wonderful!

Can’t register

My street address is rural and the app won’t recognize it. There is no customer service phone number. I sent an email requesting help but instead of answering it they are now sending me SPAM.

Amazing tool for those that have hearing issues

This is fabulous especially for anyone with hearing loss or in a noisy environment.

Best use of AI tech!

Best thing since sliced bread!!! Thank you Federal Communications Committee! 👍

Thank you!!!!!

Since losing hearing I’ve relied on my Son telling me what Callers are saying.But with this Omg I don’t struggle with Phone Calls anymore .Thank you Immensely for this App and it even has smooth voice to speech recognition unlike some others I’ve tried. Game Changer!

I say sincerely, The Worst App I’ve Ever Tried

I am sincere when I say this is the worst app I’ve ever used in all my years of having a mobile phone. I understand occasional glitches…that’s normal…but this was every single call, without exaggeration. Every call had an issue. I’d either have to wait several seconds for the call to connect after it looked like it connected, or it would just hang up outright. I am not exaggerating when I say, I would spend several calls to the same person
Before it would connect. The same with incoming calls. Again, I am not exaggerating in any way.

I’m using a brand‑new iPhone 17 Pro Max on Xfinity Mobile, and InnoCaption made my phone unusable. It hung up on almost every call before I could even say hello. Incoming calls dropped. Outgoing calls dropped. If a second call came in, the entire call disconnected instantly. When a call did manage to connect, it took about 10 seconds, and people told me my voice sounded robotic.

After two days of nonstop dropped calls, I literally pulled over
on the side of the road just to uninstall it. The moment it was gone, my phone worked normally again. I literally felt some sort of freedom.

If you’re using an iPhone 17 Pro Max on Xfinity’s plan, this app is a terrible idea.
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My hearing is pretty bad so it’s definitely helping me

Still learning how to use the system, so can I give you a number five review yet?

Thank you

I can talk to people on the phone again! The voice to text feature is so helpful! Thank you!

Helpful

Tiny delay during call, easy enough to get used to. Really helpful to have the transcript

Cool

I always have difficulty hearing on the phone and seems to work great. But I just started using it. I am anxious to see how well it works with someone with a strong accent. I think this is gonna be great.

Great app for hard of hearing

This app has been a game changer for changer me. Thank you!

Connections

So hard to connect, I’m not sure I’m connected yet

Caption works great

I’m almost completely deaf and this makes phone conversations so much easier. Thanks

A Must App for Seniors

If you want a record of scammy calls or other unknown trying to trick or convince you something odd, the conversation in text is a must.