InnoCaption User Reviews

What users say

Top reviews

Love this app

This is amazing! It works extremely well. It takes what I perceive as mumbles and perfectly transposes it. Really wonderful!

Can’t register

My street address is rural and the app won’t recognize it. There is no customer service phone number. I sent an email requesting help but instead of answering it they are now sending me SPAM.

Amazing tool for those that have hearing issues

This is fabulous especially for anyone with hearing loss or in a noisy environment.

Best use of AI tech!

Best thing since sliced bread!!! Thank you Federal Communications Committee! 👍

Thank you!!!!!

Since losing hearing I’ve relied on my Son telling me what Callers are saying.But with this Omg I don’t struggle with Phone Calls anymore .Thank you Immensely for this App and it even has smooth voice to speech recognition unlike some others I’ve tried. Game Changer!

I say sincerely, The Worst App I’ve Ever Tried

I am sincere when I say this is the worst app I’ve ever used in all my years of having a mobile phone. I understand occasional glitches…that’s normal…but this was every single call, without exaggeration. Every call had an issue. I’d either have to wait several seconds for the call to connect after it looked like it connected, or it would just hang up outright. I am not exaggerating when I say, I would spend several calls to the same person
Before it would connect. The same with incoming calls. Again, I am not exaggerating in any way.

I’m using a brand‑new iPhone 17 Pro Max on Xfinity Mobile, and InnoCaption made my phone unusable. It hung up on almost every call before I could even say hello. Incoming calls dropped. Outgoing calls dropped. If a second call came in, the entire call disconnected instantly. When a call did manage to connect, it took about 10 seconds, and people told me my voice sounded robotic.

After two days of nonstop dropped calls, I literally pulled over
on the side of the road just to uninstall it. The moment it was gone, my phone worked normally again. I literally felt some sort of freedom.

If you’re using an iPhone 17 Pro Max on Xfinity’s plan, this app is a terrible idea.
Show more

My hearing is pretty bad so it’s definitely helping me

Still learning how to use the system, so can I give you a number five review yet?

Thank you

I can talk to people on the phone again! The voice to text feature is so helpful! Thank you!

Helpful

Tiny delay during call, easy enough to get used to. Really helpful to have the transcript

Cool

I always have difficulty hearing on the phone and seems to work great. But I just started using it. I am anxious to see how well it works with someone with a strong accent. I think this is gonna be great.

Great app for hard of hearing

This app has been a game changer for changer me. Thank you!

Connections

So hard to connect, I’m not sure I’m connected yet

Caption works great

I’m almost completely deaf and this makes phone conversations so much easier. Thanks

A Must App for Seniors

If you want a record of scammy calls or other unknown trying to trick or convince you something odd, the conversation in text is a must.

Do not get!

Once you put it on, it drops calls, and doesn’t allow the voice recording to work!

Clear and very understandable

Love this service! My audiologist highly recommended this, so thankful she did. Works well with my Bluetooth hearing aids

Wrecked my phone

I downloaded this only to discover it was Bing my number as a different one on outbound calls, which I did not want. The captioning worked OK, but seemed to lag timewise, I needed this for better comprehension with my hearing aid in background noise condition conditions. I removed the app and restarted my phone and now I cannot receive incoming calls at all, my phone does not even show that I received them. It is interfering with my business.
Show more

My opinion

It’s great

Almost perfect

Really awesome app, and helpful… if conversation is in English. However, if it is in another language, like Russian, for example, it doesn’t caption in that language and continues to caption in English which is gibberish and makes it even more confusing to understand speech. I even have activated secondary language, still, no changes. Perhaps there is another app for this.
Show more

Information

Ask way too much information on this app digs to far into your past