Great product
Absolutely love my InPen!! BUT, will you please change the long acting dose settings! Having it at a max of two doses a day is troublesome especially when there’s people like me who take long acting 3X a day
Inpen app
I love my Inpen and the app. I bought a new iPhone and the app didn’t transfer from old phone to the new phone. I can’t make contact, get an answer when I call the company about how to move and properly set the app up on new phone. I’m on hold forever waiting for a representative to answer my call! I need help to do this. Where is customer service technical support? Help me!
Show more
Freezes and crashes
InPen is amazing. The app used to be amazing. Over the past year with Medtronic it has gone to garbage. Now it constantly freezes,crashes and takes forever to load. This needs to be fixed. iPhone 17 with latest iOS.
HEY! We need the widget asap!
Update the app and support the Lock Screen widget! It’s not that hard. The data to sync to the widget is deterministic so it should be quite simple to do. Now for over a whole year you’ve ignored this most critical feature
Great product
Absolutely love my InPen!! Makes things so much easier when giving doses of insulin and I love how it calculates my dose. One thing I’d love to see changed is the dosing of long acting insulins. The app only gives you the option of two doses a per day, as I am given three doses per day, I’d love to see the option to have reminders for three times a day. But other then that I am extremely happy with this product and I will definitely continue using it for years to come
Show more
We need the widget asap!
Dexcom is forcing us to upgrade to iOS 18.5 by December 2025. This means we can no long stay on iOS 17 to keep the old inpen widget working. Update the app and support the Lock Screen widget! It’s not that hard. The data to sync to the widget is deterministic so it should be quite simple to do. Now a whole year you’ve ignored this most critical feature
Show more
You broke it!
The app isn’t perfect but the most recent update is terrible. I constantly get a pop up asking me to turn on e - which I already have on. The app gets stuck constantly!!!
Also why can’t you make a complication for Apple Watch?
Also why can’t you make a complication for Apple Watch?
Update is horrible
The recent app update causes a notification to pop up every time you open the app and asks you to turn on notifications in the background. When you got to settings, that option is greyed out and doesn't work. What is worse is you get that pop up every time you open the app. Notifications were not broken so you mucked it up, s/w developers!!
Update: contacted support and they stated they are aware of this glitch. They are supposedly going to issue another update but the phone rep did not know when. In the meanwhile, you have to keep ignoring the pop up and manually entering your long acting insulin.
Update: contacted support and they stated they are aware of this glitch. They are supposedly going to issue another update but the phone rep did not know when. In the meanwhile, you have to keep ignoring the pop up and manually entering your long acting insulin.
Show more
iOS 18 broke Widgets
Widget for active insulin and access to calculator was was extremely valuable. Please update with new widget option for iOS 18.
Horrible Customer Service
They upgraded their software which cause a problem with recording doses. I spoke to THREE different reps to get help. ALL said the would look into and get back to me. Still can record my dose. You should be ashamed of yourself Medtronic. Don’t invest in this tool. It’s not worth the aggravation.
Still no widget! Ludicrous.
Do you really think we want to unlock our phones and open the app continuously throughout our day and night? You acknowledged the feature was not there anymore when iOS 18 came out last year, and you still haven’t fixed it. It’s the primary interface we rely on. We don’t want to open your app ever, we want to check our iob from the Lock Screen.
Show more
Ok; Feature requests
The app is OK, but it lacks many features. I put a one star review in the hopes that the app will get some attention and then I will update my review to a higher rating. It would be nice to have a notification when the app receives an injection. MySugr does this whenever I do a finger stick - so I know it was captured. Basically, I’m in the exact same scenario with the InPen as I was before hand - I have to grab my phone and open the app to make sure that it recorded my injection (and didn’t falsely record a prime, which it does). So why is the InPen any better than a disposable pen plus the Glooko app if I have to open every time I use? Please add a notification ! Also, I can set my target glucose, but cannot set a range. No other diabetes app lacks ranges, so this is very strange! Please add the notifications first, which the option to enable or disable. The range setting can come later. Thanks!!
Show more
Widget doesn’t work on ios18
This app needs to be updated to work with the newer ios system. It’s so disappointing that I can no longer view my insulin on board on my lock screen with the new update. PLEASE CREATE A NEW WIDGET
Horrible
Been a diabetic for 50 years never had worse customer service in my entire 57 years of life. InPen has the worst customer service ever.
Great product but the app has a major flaw
I’ve had type 1 diabetes for nearly 30 years, and the InPen has been a complete game-changer in helping me keep track of whether or not I’ve taken an insulin dose. It’s an incredible product, and I highly recommend it.
That said: the iOS app has a major flaw where it doesn’t always save changes I make to my insulin sensitivity settings on the “Therapy Settings” screen. My insulin sensitivity fluctuates a lot, so I have to go in and adjust those settings every couple of weeks. When I select a new value on any of the fields that have pickers (like “Insulin Sensitivity Factor”), the screen doesn’t always remember the new selection when the picker dismisses, and there’s no visual indicator on the screen to show whether or not a field updated. It took me a really long time (and a lot of stress about my blood sugars!) to realize that this was happening.
I’m leaving a 1-star review in hopes that this gets the attention of the InPen dev team, because I can’t find any other way of leaving feedback on the InPen app. I’d be happy to provide more details to the InPen dev team if I had a better way to get in touch than an App Store review. I can edit this review/rating if this issue ever gets addressed.
That said: the iOS app has a major flaw where it doesn’t always save changes I make to my insulin sensitivity settings on the “Therapy Settings” screen. My insulin sensitivity fluctuates a lot, so I have to go in and adjust those settings every couple of weeks. When I select a new value on any of the fields that have pickers (like “Insulin Sensitivity Factor”), the screen doesn’t always remember the new selection when the picker dismisses, and there’s no visual indicator on the screen to show whether or not a field updated. It took me a really long time (and a lot of stress about my blood sugars!) to realize that this was happening.
I’m leaving a 1-star review in hopes that this gets the attention of the InPen dev team, because I can’t find any other way of leaving feedback on the InPen app. I’d be happy to provide more details to the InPen dev team if I had a better way to get in touch than an App Store review. I can edit this review/rating if this issue ever gets addressed.
Show more
Not as great as it should be
Had app for VERY LONG TIME. Never deleted it. Started using islet insulin pump but needed break from it due to many bruises (anemic) & scars from islet pump PAINFUL. Wanted to get break for a week! Tried to log into Islet app & it won’t allow me to due to old email acct no longer accessible! I’ve to start new acct & it’s STILL not allowing me to create new acct!! Even after talking w/ endocrinologist & the InPen Co. expects me to reach out to my MDs for that issue; it’s a repetitive issue! Cannot get this app to work whatsoever! Absolutely ridiculous. It won’t show my glucose levels! Have to check my gluocse lvls on Dexcom g6 & fingersticks other than that no option checking it on the actual app! Continues to say: Dose Calculator Not Set Up. To use Dose Calculator, your Therapy Settings must be entered.
This should only be done under the supervision of a trained medical professional.
Must be easier way to fix issue STAT!!
This should only be done under the supervision of a trained medical professional.
Must be easier way to fix issue STAT!!
Show more
Widget Missing
Without a Widget to quickly glance at your active units, the app/InPen has lost its appeal.
No widget, no Dexcom
Without Dexcom compatibility and the iOS widget to quickly check insulin on board this app has lost its major benefits.
Widget
Please fix the widget in iOS 18+!!
OK but…
Great to be able to view insulin onboard but with the recent Apple updates you can no longer add this as a widget to the Lock Screen etc. so not so convenient to get data. Please update so I can see at a glance how much insulin I have onboard without having to find and pull up the app.
