New AI features need improvement
I've been using the new AI photo auto-categorisation feature during property inspections and wanted to share some feedback.
The close-up photo categorisation is excellent. It correctly identifies many items and has the potential to save a lot of time, particularly for new users learning the app.
However, I'm finding the room/component categorisation can be inaccurate when a photo contains multiple items. For example:
A photo intended to document a wall may also include part of a window or the edge of a mirror.
The AI detects the window or mirror and automatically files the image under Windows or Mirrors instead of Walls.
During inspections, it's common for photos to include surrounding features, so this happens quite frequently.
As an experienced user, I now spend more time moving photos back into the correct sections than I did before the AI feature was introduced. In its current form, the feature is reducing productivity rather than improving it.
Some suggestions that may help:
Prioritise the dominant subject or the centre of the image rather than any detected object.
Allow users to choose the categorisation method (e.g. "Primary object" vs "All detected objects").
Learn from manual corrections so the AI improves over time.
Provide an option to disable auto-categorisation while still using AI to suggest categories.
Display the AI's suggested category but wait for confirmation before automatically moving the photo.
I think the feature has great potential, and I'm looking forward to seeing it improve.
The close-up photo categorisation is excellent. It correctly identifies many items and has the potential to save a lot of time, particularly for new users learning the app.
However, I'm finding the room/component categorisation can be inaccurate when a photo contains multiple items. For example:
A photo intended to document a wall may also include part of a window or the edge of a mirror.
The AI detects the window or mirror and automatically files the image under Windows or Mirrors instead of Walls.
During inspections, it's common for photos to include surrounding features, so this happens quite frequently.
As an experienced user, I now spend more time moving photos back into the correct sections than I did before the AI feature was introduced. In its current form, the feature is reducing productivity rather than improving it.
Some suggestions that may help:
Prioritise the dominant subject or the centre of the image rather than any detected object.
Allow users to choose the categorisation method (e.g. "Primary object" vs "All detected objects").
Learn from manual corrections so the AI improves over time.
Provide an option to disable auto-categorisation while still using AI to suggest categories.
Display the AI's suggested category but wait for confirmation before automatically moving the photo.
I think the feature has great potential, and I'm looking forward to seeing it improve.
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Great inspection tool.
We couldn’t be happier with this product and how it serves a business and produces great reports for clients.
Most helpful tool for property management!
I can’t think of working as a property manager and doing my job right, without the 360 camera and the IEX app.
Useful
Very good to use. Team friendly and respond very quick and staff nice
Great Features
Love the app and features like 360 camera and AI which is a game changer when conducting entry reports.
After purchasing a small Chromebook years ago for my reports only to find out it runs on Android - I’m STILL waiting for an Android version of the app to be released!
I’ll update to 5 stars when this happens!
After purchasing a small Chromebook years ago for my reports only to find out it runs on Android - I’m STILL waiting for an Android version of the app to be released!
I’ll update to 5 stars when this happens!
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Time saving
Absolute perfect. Time saving. 1st time ever enjoyed doing chattels.
Severe lag and overheating since recent update
Our agency relies on Inspection Express daily, but since an update a few months ago the app has become extremely laggy and causes noticeable overheating and throttling. I’m using an iPhone 16 Pro Max, so this shouldn’t be a hardware limitation.
The camera integration is also clearly broken — the first launch almost never focuses correctly, which slows down inspections significantly. I’ve confirmed with other agencies that they’re experiencing the same issues.
Please prioritise performance optimisation and camera fixes. The app is critical for our workflow but the current version is very frustrating to use.
The camera integration is also clearly broken — the first launch almost never focuses correctly, which slows down inspections significantly. I’ve confirmed with other agencies that they’re experiencing the same issues.
Please prioritise performance optimisation and camera fixes. The app is critical for our workflow but the current version is very frustrating to use.
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Best Inspection App on in the market.
Inspection Express is hands down the best property inspections app in the market. Not only has this app got all the best features with ease of use, but they also they have the best technical support team available on hand for any queries one may have. I have been working in property management now for over 10 years and I have used all the apps, this one is definitely better than all the rest.
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Fantastic App for Property Manager
What a benefit this has been for our organization. The support staff is also amazing!
No Android Capabilities
After all these years still no android version!
It just works
A company that cares for property managers, tenants, and landlord.
Update too often
Feels like they ask for update every week…………
Hard to navigate
I personally find it difficult to navigate, the easy part is taking the 360 photos but I don’t like the rest of it. Maybe over time I might find it easier.
I also don’t like Apple phones & learning to use that frustrates me too
I also don’t like Apple phones & learning to use that frustrates me too
Average
Been using this program for a few months now. Have experienced a lot of app crashes mid work. AI comments are not very accurate and have found that program is not as time saving as told.
Do love the Paperless condition reports and support has been good with answering any questions we have.
Do love the Paperless condition reports and support has been good with answering any questions we have.
Too Many Updates
Fantastic app with plenty of support and changes however an update every single week or so is far too frequent.
Every time i need to conduct a PCR I’m required to update the app. Maybe try pushing the updates out to once a month.
It’s amazing that the app is continuously getting improvements but an update a week is silly.
Every time i need to conduct a PCR I’m required to update the app. Maybe try pushing the updates out to once a month.
It’s amazing that the app is continuously getting improvements but an update a week is silly.
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Great Property managers tool
Easy to use and work through to assist managers completing routine inspections or condition reports. New 360 and AI is brilliant
Love
Love inspections express, such a massive time saver especially for entry and exit reports
Fabulous
Exceeds expectations every time.
Director
I’m a business owner of a small Property Management company, I’ve found Inspection Express to be the best app to be able to run my business myself. It’s user friendly and if I ever get stuck I quick call put me through to the most amazing staff who are friendly and very helpful. Having the 360 camera is awesome too.
I Love Inspections Express! Thank You.
I Love Inspections Express! Thank You.
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Easy to use
Great for cross checking entry & exit reports - includes renters feedback & comments when returning.
Can reuse the comments again for another entry saving time - just need new photos.
Routines are so much easier including photos on report.
Can reuse the comments again for another entry saving time - just need new photos.
Routines are so much easier including photos on report.
