Sim
Nice
Aa
Handling fee is very high
Best App Ever
Ultra-Fast Delivery: It is a lifesaver for last-minute needs, late-night cravings, or when you run out of essential kitchen items. The delivery speed is consistently impressive.
User-Friendly Interface: The app is very easy to navigate. Finding items, adding them to the cart, and checking out is seamless.
Great Variety: From fresh vegetables and dairy to emergency household supplies and even electronics, the range of products is quite broad for a quick-commerce platform.
Offers: When they have sales (like their Mega Savings festivals), you can get decent discounts on daily essentials.
User-Friendly Interface: The app is very easy to navigate. Finding items, adding them to the cart, and checking out is seamless.
Great Variety: From fresh vegetables and dairy to emergency household supplies and even electronics, the range of products is quite broad for a quick-commerce platform.
Offers: When they have sales (like their Mega Savings festivals), you can get decent discounts on daily essentials.
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My today’s order
I have not received Lassi in my order. Please check
Groceries and more
Excellent service and fastest
Regarding Refund
I am extremely disappointed with Instamart’s cancellation policy.
I accidentally placed a second order for 3 cigar lighters because I had already added them to another order. I realized my mistake and canceled the duplicate order within 2 minutes of placing it.
To my shock, Instamart charged me ₹146 as a cancellation fee the entire value of the order. How is it fair to charge 100% of the order amount for three lighters that were never customized, prepared, or cooked? They were simply regular products sitting on a shelf.
I would have understood a reasonable cancellation fee of ₹40–₹50, but charging the full order value is completely unfair.
When I contacted customer support, I received no real help. The representative kept repeating scripted responses, saying refunds were not under his control and asking me to send an email instead of resolving the issue through on call.
For comparison, I once canceled a Zepto order after the delivery partner had already reached my doorstep, and they refunded the amount after deducting only the ₹15 service charge. That’s what I call fair customer service.
Instamart, please explain how charging the full order value as a cancellation fee for a duplicate order canceled within 2 minutes is justified. I expect a proper explanation and a resolution.
I accidentally placed a second order for 3 cigar lighters because I had already added them to another order. I realized my mistake and canceled the duplicate order within 2 minutes of placing it.
To my shock, Instamart charged me ₹146 as a cancellation fee the entire value of the order. How is it fair to charge 100% of the order amount for three lighters that were never customized, prepared, or cooked? They were simply regular products sitting on a shelf.
I would have understood a reasonable cancellation fee of ₹40–₹50, but charging the full order value is completely unfair.
When I contacted customer support, I received no real help. The representative kept repeating scripted responses, saying refunds were not under his control and asking me to send an email instead of resolving the issue through on call.
For comparison, I once canceled a Zepto order after the delivery partner had already reached my doorstep, and they refunded the amount after deducting only the ₹15 service charge. That’s what I call fair customer service.
Instamart, please explain how charging the full order value as a cancellation fee for a duplicate order canceled within 2 minutes is justified. I expect a proper explanation and a resolution.
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This app is cheating
Very bad experience I ordered about ₹ 289 worth product, that time give me extra offer purchase 199 product get one rupees some products that time I will confirm the cold coffee. I want rupees paid. The order will be confirmed after delivery. I will check the product. There is no cold coffee. I came the delivery boy where is my cold coffee? That boy told me, sir there is cold coffee. I told okay it’s fine. I called the customer care. There is no response chat with me. Chat with me telling about. okay, I will telling the matter with the chat. No response he told next time will be not repeated. there is a cheating. Okay, telling me there is no one rupees product added, but I will confirm the order one rupees. I know that that moment I will. One more time, the new list that time that’s called coffee. Cancel from the offer list. That means I ordered confirm that cold coffee. There is no stock cold coffee. This app note inform the item not available. He just order confirmed and delivered. They have informed me to coffee is not available. I will confirm other product, each fatherless app. Don’t suggest
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The app is getting stuck while viewing any product
I’ve been facing a persistent issue with the Swiggy app for over two months now. It takes nearly 30 minutes just to view or open an item because the app keeps getting stuck or freezing.
I’ve already tried all the basic troubleshooting steps, including uninstalling and reinstalling the app, but the problem still persists. This seems to be a recurring technical issue rather than a one-off glitch.
It’s extremely frustrating, especially when trying to place an order quickly. I request the Swiggy tech team to genuinely investigate this issue, as it has been affecting the app’s usability for a long time. I hope this feedback is taken seriously and resolved through a future app update.
I’ve already tried all the basic troubleshooting steps, including uninstalling and reinstalling the app, but the problem still persists. This seems to be a recurring technical issue rather than a one-off glitch.
It’s extremely frustrating, especially when trying to place an order quickly. I request the Swiggy tech team to genuinely investigate this issue, as it has been affecting the app’s usability for a long time. I hope this feedback is taken seriously and resolved through a future app update.
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Happy with
Nice exprnc
Instamart
Quick delivery,reasonable price,
Worst Instamart Experience
Worst customer experience I have ever had. I placed an order worth ₹233 and cancelled it within 7-8 minutes, while the delivery was still not completed. Despite this, Swiggy Instamart charged me 100% of the order value as a cancellation fee. Taking the entire amount from a customer for a cancelled order is extremely unfair and feels like daylight robbery.
The customer-friendly image that Swiggy promotes is completely different from the reality I experienced. Instead of helping customers, they seem more interested in charging unreasonable fees. This incident has completely destroyed my trust in Instamart.
I will never use Instamart again and will strongly discourage my friends and family from using it. There are many other delivery platforms that treat customers much better. Very disappointed and frustrated.
The customer-friendly image that Swiggy promotes is completely different from the reality I experienced. Instead of helping customers, they seem more interested in charging unreasonable fees. This incident has completely destroyed my trust in Instamart.
I will never use Instamart again and will strongly discourage my friends and family from using it. There are many other delivery platforms that treat customers much better. Very disappointed and frustrated.
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Incessantly spammy notifications
I did not opt in to be spammed. You don’t own my time. Stop this nonsense.
snehal sakpal
it’s just amazing n im enjoying but please do work quick on sold out stock please bz sometimes its just urgent for people’s need ✨🫶🏻🤝
Best
Most useful app
Nhhhhn
Veri poor service please mention the exact time
good
nice
Frustrating marketing notifications
I had to turn off the notifications entirely because the app doesn’t provide an option to turn off the marketing and promotions notifications.
Disappointing delivery guy
I had an extremely disappointing experience with Instamart delivery today.
I had placed two orders and was waiting for the deliveries. I did not receive a single call, missed call, message, or notification from one of the delivery partners. When I stepped outside after receiving a call from the other delivery partner, the first delivery person suddenly started shouting at me in front of everyone, saying, “Order bhi karta hai aur call bhi nahi uthata hai.”
I was shocked because I had not received any call from him. When I calmly showed him my call logs and messages to prove that no call had been received, he continued insisting that he had called me. Later, he suggested that the call may not have connected from his side. If that was the case, it was clearly a technical issue and not my fault.
Being publicly accused and spoken to in such a disrespectful manner was humiliating. There was a crowd around, and the entire incident left me in tears. No customer should ever be treated this way, especially when they have done nothing wrong.
Customer service is not just about delivering orders; it is also about treating customers with basic respect and professionalism. This experience was unacceptable, and it has seriously affected my trust in Instamart. Unless this issue is addressed, I will not be using the app again.
Very disappointing experience.
I had placed two orders and was waiting for the deliveries. I did not receive a single call, missed call, message, or notification from one of the delivery partners. When I stepped outside after receiving a call from the other delivery partner, the first delivery person suddenly started shouting at me in front of everyone, saying, “Order bhi karta hai aur call bhi nahi uthata hai.”
I was shocked because I had not received any call from him. When I calmly showed him my call logs and messages to prove that no call had been received, he continued insisting that he had called me. Later, he suggested that the call may not have connected from his side. If that was the case, it was clearly a technical issue and not my fault.
Being publicly accused and spoken to in such a disrespectful manner was humiliating. There was a crowd around, and the entire incident left me in tears. No customer should ever be treated this way, especially when they have done nothing wrong.
Customer service is not just about delivering orders; it is also about treating customers with basic respect and professionalism. This experience was unacceptable, and it has seriously affected my trust in Instamart. Unless this issue is addressed, I will not be using the app again.
Very disappointing experience.
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Do not order anything except groceries
I ordered a digitek mobile gimble worth 5,000 from here once. The gimble turned out to be not so efficient for my requirements. The option for return was there but i couldn’t. The 3 axis gimble the top axis doesn’t move 130 degree as written i tried to return raised complaints talked to the service team they just spiralled around with one person to anither and i didnt even receive any good respinse from them and ultimately they closed the query.
They do not have a review or rating system. So you can know what you’re buying so don’t order anything worth a huge amount if it doesn’t work you won’t be able to return it they won’t listen to you too. Complete disaster is their customer service team. So disappointed.
They do not have a review or rating system. So you can know what you’re buying so don’t order anything worth a huge amount if it doesn’t work you won’t be able to return it they won’t listen to you too. Complete disaster is their customer service team. So disappointed.
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Missing item, no resolution, poor customer support
Extremely disappointed with Swiggy. Almost every time I place an order, at least one item is missing from the delivery. When I report the issue, the customer support team is highly irresponsible. Instead of resolving the problem, they often close the chat without providing any proper solution and simply ask customers to send an email for further support.
Even after repeatedly following up regarding my missing item and refund request, all I received was a generic apology email stating that no refund or replacement would be provided. There was no genuine effort to investigate the issue or address my concern.
The amount involved may be small, but the issue is about trust, accountability, and customer service. Customers should not have to spend their time chasing refunds for items they never received.
This experience has made me lose confidence in ordering through Swiggy. Please verify every item in your order carefully, because if something is missing, you may be left paying for products you never received while customer support simply closes the case without a satisfactory resolution.
Even after repeatedly following up regarding my missing item and refund request, all I received was a generic apology email stating that no refund or replacement would be provided. There was no genuine effort to investigate the issue or address my concern.
The amount involved may be small, but the issue is about trust, accountability, and customer service. Customers should not have to spend their time chasing refunds for items they never received.
This experience has made me lose confidence in ordering through Swiggy. Please verify every item in your order carefully, because if something is missing, you may be left paying for products you never received while customer support simply closes the case without a satisfactory resolution.
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