ZERO CUSTOMER SERVICE
INSTASHOP IS A SCAM!!! how can you cancel my order without even CALLING or informing me???? really unprofessional and TERRIBLE CUSTOMER SERVICE!!
i had a voucher and after i used it they cancelled my order FOR NO REASON!!
i had a voucher and after i used it they cancelled my order FOR NO REASON!!
Don’t Expect a Full Refund
Be aware that the maximum refund they offer is EGP 200. If something goes wrong and you’re owed more than that, don’t expect to be fully compensated. Also, refunds are issued as Instapoints, not as a cash refund, so you’re forced to spend the money in the app again.
I’ve spent the past week trying to get a refund for extra items that were delivered with my order and charged to me, even though I never ordered them. Despite providing all the evidence they could possibly need, they only offered a partial refund that was less than what I was owed, claiming it was “company policy.”
Their customer service is one of the worst I’ve ever dealt with. You can’t speak to someone directly. You have to file a complaint and then wait. Hours later, they may send a notification or call you once at a completely random time. If you miss that one call, you’re expected to file a new complaint and start over. Even worse, complaints are often marked as “resolved” without any explanation or actual resolution. They also never responded to my emails.
Things can go wrong with any delivery app: missing items, damaged items, incorrect charges, late deliveries, or in my case, being charged for items you never ordered. What separates a good service from a bad one is how it handles those problems. In my experience, Instashop completely fails when it comes to responsive, effective customer support. I won’t be using that app again.
I’ve spent the past week trying to get a refund for extra items that were delivered with my order and charged to me, even though I never ordered them. Despite providing all the evidence they could possibly need, they only offered a partial refund that was less than what I was owed, claiming it was “company policy.”
Their customer service is one of the worst I’ve ever dealt with. You can’t speak to someone directly. You have to file a complaint and then wait. Hours later, they may send a notification or call you once at a completely random time. If you miss that one call, you’re expected to file a new complaint and start over. Even worse, complaints are often marked as “resolved” without any explanation or actual resolution. They also never responded to my emails.
Things can go wrong with any delivery app: missing items, damaged items, incorrect charges, late deliveries, or in my case, being charged for items you never ordered. What separates a good service from a bad one is how it handles those problems. In my experience, Instashop completely fails when it comes to responsive, effective customer support. I won’t be using that app again.
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Response from developer
Hey there 👋 We totally agree with you that this should not have happened, and it's certainly not the kind of service we aim to provide. Kindly reach out to us through email at contact@instashop.ae or message us directly on the app to address the issues you've encountered 🙏 We're looking forward to making things right!
ازني تجربه فالدنيا
خرا
Fraudulent operations
sometimes after ordering, the shop asks you to exchange certain items since they don’t have it, yet if you cancel the order, you don’t receive your money back. they take your money anyway. so beware of that low life theft done by this app. thank you.
Save the App in Egypt
I use the app in Egypt and orders are late most of the time. When I do ask for a representative to call me due to an issue. Either nobody calls, or I get called 5 hours later i receive a message the problem has been resolved when nobody called in the first place to understand the issue! It was perfect when I used it in the UAE honestly. In Egypt, it’s like nobody cares!
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