وحش بجد
أسوأ ابليكشن بجد حطوا ان الاوردر وصلني وهو موصلنيش
Customer service are rude , delivery are rude and mark delivered without delivering
Every time I face an issue and I reach customer service and they don’t offer any solutions , and the delivery men are so freaking rude and literally yell at u when u don’t open the door or mark it as delivered when nothing reach me !! At all ! And when I call them they block me !!! Or the shop send wrong stuff without asking me permission and when I complain nothing happens !! WORST APP EVER !!
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Unsatisfactory performance August 1st, 2026.
To have up to five orders cancelled in one day is totally unacceptable !
ZERO CUSTOMER SERVICE
INSTASHOP IS A SCAM!!! how can you cancel my order without even CALLING or informing me???? really unprofessional and TERRIBLE CUSTOMER SERVICE!!
i had a voucher and after i used it they cancelled my order FOR NO REASON!!
i had a voucher and after i used it they cancelled my order FOR NO REASON!!
Don’t Expect a Full Refund
Be aware that the maximum refund they offer is EGP 200. If something goes wrong and you’re owed more than that, don’t expect to be fully compensated. Also, refunds are issued as Instapoints, not as a cash refund, so you’re forced to spend the money in the app again.
I’ve spent the past week trying to get a refund for extra items that were delivered with my order and charged to me, even though I never ordered them. Despite providing all the evidence they could possibly need, they only offered a partial refund that was less than what I was owed, claiming it was “company policy.”
Their customer service is one of the worst I’ve ever dealt with. You can’t speak to someone directly. You have to file a complaint and then wait. Hours later, they may send a notification or call you once at a completely random time. If you miss that one call, you’re expected to file a new complaint and start over. Even worse, complaints are often marked as “resolved” without any explanation or actual resolution. They also never responded to my emails.
Things can go wrong with any delivery app: missing items, damaged items, incorrect charges, late deliveries, or in my case, being charged for items you never ordered. What separates a good service from a bad one is how it handles those problems. In my experience, Instashop completely fails when it comes to responsive, effective customer support. I won’t be using that app again.
I’ve spent the past week trying to get a refund for extra items that were delivered with my order and charged to me, even though I never ordered them. Despite providing all the evidence they could possibly need, they only offered a partial refund that was less than what I was owed, claiming it was “company policy.”
Their customer service is one of the worst I’ve ever dealt with. You can’t speak to someone directly. You have to file a complaint and then wait. Hours later, they may send a notification or call you once at a completely random time. If you miss that one call, you’re expected to file a new complaint and start over. Even worse, complaints are often marked as “resolved” without any explanation or actual resolution. They also never responded to my emails.
Things can go wrong with any delivery app: missing items, damaged items, incorrect charges, late deliveries, or in my case, being charged for items you never ordered. What separates a good service from a bad one is how it handles those problems. In my experience, Instashop completely fails when it comes to responsive, effective customer support. I won’t be using that app again.
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