Very poor customer service
They never call back or respond
Bad service
I used to order only from this app..now it’s awful..you can’t contact the driver if the delivery is late and instashop doesn’t call you it’s only massage
شركة نصابة ومفيش دعم
طلبت اوردر جاي ناقص ومفيش اي دعم خالص
Terrible customer service
Terrible customer support from Instashop. Agents are non responsive, not honoring the requests to call back. There is no way to chat with a live agent. My order has been “out for delivery” for the past five hours and I can’t cancel it or get through to customer service. Do not use this app.
Great App
Nice and easy to use
Absolute Joke of a service- Avoid instashop.
If I could give zero stars, I would. InstaShop used to be reliable, but their customer service and logistics have completely collapsed.
I ordered a Stanley cup that was scheduled to be delivered last night. Instead of my delivery, I got a call with a weak excuse: they couldn't assign a driver because the shop was closed. They promised me it would be prioritized and delivered the next day by 10:00 AM sharp, throwing a pathetic 10 AED voucher at me as a "sorry."
10:00 AM comes and goes today. No delivery. I check the app, and to my absolute disbelief, the status says "Delivered." It’s outright fraud to mark an order as delivered when the customer is standing there empty-handed.
I called customer service furious, only to get the exact same script: "We are so sorry, a driver wasn't assigned, let us give you another voucher."
I don’t want your useless vouchers. I want you to do your job and deliver what I paid for when you promised you would. Stop trying to buy off your operational incompetence with cheap coupons and actually fix your delivery network. Absolutely pathetic experience. Never using them again.
I ordered a Stanley cup that was scheduled to be delivered last night. Instead of my delivery, I got a call with a weak excuse: they couldn't assign a driver because the shop was closed. They promised me it would be prioritized and delivered the next day by 10:00 AM sharp, throwing a pathetic 10 AED voucher at me as a "sorry."
10:00 AM comes and goes today. No delivery. I check the app, and to my absolute disbelief, the status says "Delivered." It’s outright fraud to mark an order as delivered when the customer is standing there empty-handed.
I called customer service furious, only to get the exact same script: "We are so sorry, a driver wasn't assigned, let us give you another voucher."
I don’t want your useless vouchers. I want you to do your job and deliver what I paid for when you promised you would. Stop trying to buy off your operational incompetence with cheap coupons and actually fix your delivery network. Absolutely pathetic experience. Never using them again.
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Horrible inventory management
Not once but twice, i order things they accept the order deduct the money. Then after 1 hour they cancel my order because they dont have stocks and then my money is stuck with them for 5 business days!! Cant you do 1 simple job of
updating what is left and what is not in your stock?
They cancel order and dont even bother to inform you why it was cancelled!
updating what is left and what is not in your stock?
They cancel order and dont even bother to inform you why it was cancelled!
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Response from developer
Hey Leo 👋 We totally agree with you that this should not have happened, and it's certainly not the kind of service we aim to provide. Kindly reach out to us through email at contact@instashop.ae or message us directly on the app to address the issues you've encountered 🙏 We're looking forward to making things right!
✅ delivered & received someone else order!!!
Marked delivered & received someone else grocery order. The support help is terrible!
Horrible and they should close this app
I was one of the first people who signed up !! But now it’s a shame they are still in market specially with grocery orders !! ( not delivered - late- missing - not your order etc ) and the customer service it the worst now !!! Very disappointing
TERRIBLE delivery and customer service
❌Do not use this app! Use anything else: Talabat, Rabbit, or Breadfast. There is NO customer service support and the order is always more than an hour delayed, and you can’t cancel or return anything one it’s delayed! Nobody will be available for you and none of their contact channels work on time. Literally use ANYTHING else! I’ve tried emailing them and calling them and using the in-app support for problems with my order and they never reach out or respond or when they do, it’s a dismissive generic answer and they don’t solve your problem. Even after multiple chances and rounds of feedback they don’t improve, they only get worse! All the other applications available come in much less time, have live tracking and live customer support experience, and even have lower cost in delivery or service fees!
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Response from developer
Hey 👋 We totally agree with you that this should not have happened, and it's certainly not the kind of service we aim to provide. Kindly reach out to us through email at contact@instashop.ae or message us directly on the app to address the issues you've encountered 🙏 We're looking forward to making things right!
Order never delivered and marked as delivered
This app is not reliable at all. They marked my order delivered after one hour of wait while I did not receive it. They canceled some items they showed were available on the app and turns out to be not available at all. All of which happened without a single call from them to advise me or even a push on the app. I tried to contact them but nobody got back to me .
Very poor quality app. First time use and last time
Very poor quality app. First time use and last time
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ابلكيشن غير احترافي
عن تجربه ابلكيشن وفريق غير احترافي مفيش تواصل مباشر ب خدمه عملاء ودايما الطلبات تيجي ناقصه ولما تشتكي اقعد يومين او تلاته علشان تتحل غير أنا بقي مبالغ في سعر التوصيل ونصيحه اوعي حد يدفع اونلاين خدمه عملاء زي الزفت
Response from developer
أهلاً ، آسفين ليك على المشاكل اللي واجهتها، وحابين نصلح المشكلة 🙏 من فضلك تواصل على الإيميل ادناه، عشان نقدر نحقق في الموضوع ده بسرعة ونساعدك بشكل سريع. إحنا مقدرين إنك لفتت انتباهنا للمشكلة دي! contact@instashop.ae
Bad service
I am extremely disappointed with the service I have received. The delay in my orders has been happening repeatedly every single time I place an order since February, and unfortunately this latest order was no different.
What makes the situation even more frustrating is that whenever I try to contact customer support to report the issue, I never receive any meaningful assistance. The only response I get is an automated message that does nothing to resolve the problem. I have also requested multiple times to be contacted by a representative, yet those requests have been completely ignored.
This gives the impression that your company is simply not concerned about the poor level of service being provided to its customers. After months of dealing with the same issue over and over again, I have lost confidence in your service.
As a result, I have decided to delete my account and remove your application from my phone. I will not be using your services again in the future.
I hope this feedback is taken seriously so that other customers do not have to go through the same experience.
What makes the situation even more frustrating is that whenever I try to contact customer support to report the issue, I never receive any meaningful assistance. The only response I get is an automated message that does nothing to resolve the problem. I have also requested multiple times to be contacted by a representative, yet those requests have been completely ignored.
This gives the impression that your company is simply not concerned about the poor level of service being provided to its customers. After months of dealing with the same issue over and over again, I have lost confidence in your service.
As a result, I have decided to delete my account and remove your application from my phone. I will not be using your services again in the future.
I hope this feedback is taken seriously so that other customers do not have to go through the same experience.
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Very very bad experience
It is the worst the order is delayed more than 2 hours and it is not the first time and the customer service is the worst no response
Payment problem
Problem with the payment portal
Bad
ابلكشين زباله وحراميه بيسحبوا الفلوس وميبعتوش الاوردر
Customer service
The app is not that bad, but still There are other delivery that are definitely miles better. Apart from the other issues that it has, customer service is one of my biggest withdrawals from this app. You can not reach them directly You have submit a request and wait hours before anyone reaches out, when and if they reach out the issue is never resolved or they are just too late( most of the time they don’t even bother to reach out) this happened to me on several occasions when i needed urgent help. I’ll gladly switch to any other delivery app without a second thought.
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Very bad
Very bad
حراميه
Worst Customer Service
Consumer Experience if anything goes wrong
The customer experience regarding the issue hanging in the app is EXTREMELY POOR.
Resolution or issue tracking should be integrated within the app rather than relying on calls or emails. There is no clear confirmation within the app that the issue has been submitted and that someone is addressing it. As a result, users often end up resending the same request repeatedly. This is because someone is trying to contact you via email. For each request, a different customer service representative attempts to assist you, indicating that your customer service system lacks a proper history or tracking tool either.
We are in a technological age; the app should provide up-to-date solutions.
Resolution or issue tracking should be integrated within the app rather than relying on calls or emails. There is no clear confirmation within the app that the issue has been submitted and that someone is addressing it. As a result, users often end up resending the same request repeatedly. This is because someone is trying to contact you via email. For each request, a different customer service representative attempts to assist you, indicating that your customer service system lacks a proper history or tracking tool either.
We are in a technological age; the app should provide up-to-date solutions.
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