ZERO CUSTOMER SERVICE
INSTASHOP IS A SCAM!!! how can you cancel my order without even CALLING or informing me???? really unprofessional and TERRIBLE CUSTOMER SERVICE!!
i had a voucher and after i used it they cancelled my order FOR NO REASON!!
i had a voucher and after i used it they cancelled my order FOR NO REASON!!
Don’t Expect a Full Refund
Be aware that the maximum refund they offer is EGP 200. If something goes wrong and you’re owed more than that, don’t expect to be fully compensated. Also, refunds are issued as Instapoints, not as a cash refund, so you’re forced to spend the money in the app again.
I’ve spent the past week trying to get a refund for extra items that were delivered with my order and charged to me, even though I never ordered them. Despite providing all the evidence they could possibly need, they only offered a partial refund that was less than what I was owed, claiming it was “company policy.”
Their customer service is one of the worst I’ve ever dealt with. You can’t speak to someone directly. You have to file a complaint and then wait. Hours later, they may send a notification or call you once at a completely random time. If you miss that one call, you’re expected to file a new complaint and start over. Even worse, complaints are often marked as “resolved” without any explanation or actual resolution. They also never responded to my emails.
Things can go wrong with any delivery app: missing items, damaged items, incorrect charges, late deliveries, or in my case, being charged for items you never ordered. What separates a good service from a bad one is how it handles those problems. In my experience, Instashop completely fails when it comes to responsive, effective customer support. I won’t be using that app again.
I’ve spent the past week trying to get a refund for extra items that were delivered with my order and charged to me, even though I never ordered them. Despite providing all the evidence they could possibly need, they only offered a partial refund that was less than what I was owed, claiming it was “company policy.”
Their customer service is one of the worst I’ve ever dealt with. You can’t speak to someone directly. You have to file a complaint and then wait. Hours later, they may send a notification or call you once at a completely random time. If you miss that one call, you’re expected to file a new complaint and start over. Even worse, complaints are often marked as “resolved” without any explanation or actual resolution. They also never responded to my emails.
Things can go wrong with any delivery app: missing items, damaged items, incorrect charges, late deliveries, or in my case, being charged for items you never ordered. What separates a good service from a bad one is how it handles those problems. In my experience, Instashop completely fails when it comes to responsive, effective customer support. I won’t be using that app again.
Show more
Response from developer
Hey there 👋 We totally agree with you that this should not have happened, and it's certainly not the kind of service we aim to provide. Kindly reach out to us through email at contact@instashop.ae or message us directly on the app to address the issues you've encountered 🙏 We're looking forward to making things right!
ازني تجربه فالدنيا
خرا
Fraudulent operations
sometimes after ordering, the shop asks you to exchange certain items since they don’t have it, yet if you cancel the order, you don’t receive your money back. they take your money anyway. so beware of that low life theft done by this app. thank you.
Save the App in Egypt
I use the app in Egypt and orders are late most of the time. When I do ask for a representative to call me due to an issue. Either nobody calls, or I get called 5 hours later i receive a message the problem has been resolved when nobody called in the first place to understand the issue! It was perfect when I used it in the UAE honestly. In Egypt, it’s like nobody cares!
Show more
Very poor customer service
They never call back or respond
Not recommended
No customer service, no accuracy, overpriced products
Bad service
I used to order only from this app..now it’s awful..you can’t contact the driver if the delivery is late and instashop doesn’t call you it’s only massage
شركة نصابة ومفيش دعم
طلبت اوردر جاي ناقص ومفيش اي دعم خالص
Terrible customer service
Terrible customer support from Instashop. Agents are non responsive, not honoring the requests to call back. There is no way to chat with a live agent. My order has been “out for delivery” for the past five hours and I can’t cancel it or get through to customer service. Do not use this app.
Great App
Nice and easy to use
Absolute Joke of a service- Avoid instashop.
If I could give zero stars, I would. InstaShop used to be reliable, but their customer service and logistics have completely collapsed.
I ordered a Stanley cup that was scheduled to be delivered last night. Instead of my delivery, I got a call with a weak excuse: they couldn't assign a driver because the shop was closed. They promised me it would be prioritized and delivered the next day by 10:00 AM sharp, throwing a pathetic 10 AED voucher at me as a "sorry."
10:00 AM comes and goes today. No delivery. I check the app, and to my absolute disbelief, the status says "Delivered." It’s outright fraud to mark an order as delivered when the customer is standing there empty-handed.
I called customer service furious, only to get the exact same script: "We are so sorry, a driver wasn't assigned, let us give you another voucher."
I don’t want your useless vouchers. I want you to do your job and deliver what I paid for when you promised you would. Stop trying to buy off your operational incompetence with cheap coupons and actually fix your delivery network. Absolutely pathetic experience. Never using them again.
I ordered a Stanley cup that was scheduled to be delivered last night. Instead of my delivery, I got a call with a weak excuse: they couldn't assign a driver because the shop was closed. They promised me it would be prioritized and delivered the next day by 10:00 AM sharp, throwing a pathetic 10 AED voucher at me as a "sorry."
10:00 AM comes and goes today. No delivery. I check the app, and to my absolute disbelief, the status says "Delivered." It’s outright fraud to mark an order as delivered when the customer is standing there empty-handed.
I called customer service furious, only to get the exact same script: "We are so sorry, a driver wasn't assigned, let us give you another voucher."
I don’t want your useless vouchers. I want you to do your job and deliver what I paid for when you promised you would. Stop trying to buy off your operational incompetence with cheap coupons and actually fix your delivery network. Absolutely pathetic experience. Never using them again.
Show more
Response from developer
Hey 👋 We totally agree with you that this should not have happened, and it's certainly not the kind of service we aim to provide. Kindly reach out to us through email at contact@instashop.ae or message us directly on the app to address the issues you've encountered 🙏 We're looking forward to making things right!
Horrible inventory management
Not once but twice, i order things they accept the order deduct the money. Then after 1 hour they cancel my order because they dont have stocks and then my money is stuck with them for 5 business days!! Cant you do 1 simple job of
updating what is left and what is not in your stock?
They cancel order and dont even bother to inform you why it was cancelled!
updating what is left and what is not in your stock?
They cancel order and dont even bother to inform you why it was cancelled!
Show more
Response from developer
Hey Leo 👋 We totally agree with you that this should not have happened, and it's certainly not the kind of service we aim to provide. Kindly reach out to us through email at contact@instashop.ae or message us directly on the app to address the issues you've encountered 🙏 We're looking forward to making things right!
✅ delivered & received someone else order!!!
Marked delivered & received someone else grocery order. The support help is terrible!
Horrible and they should close this app
I was one of the first people who signed up !! But now it’s a shame they are still in market specially with grocery orders !! ( not delivered - late- missing - not your order etc ) and the customer service it the worst now !!! Very disappointing
TERRIBLE delivery and customer service
❌Do not use this app! Use anything else: Talabat, Rabbit, or Breadfast. There is NO customer service support and the order is always more than an hour delayed, and you can’t cancel or return anything one it’s delayed! Nobody will be available for you and none of their contact channels work on time. Literally use ANYTHING else! I’ve tried emailing them and calling them and using the in-app support for problems with my order and they never reach out or respond or when they do, it’s a dismissive generic answer and they don’t solve your problem. Even after multiple chances and rounds of feedback they don’t improve, they only get worse! All the other applications available come in much less time, have live tracking and live customer support experience, and even have lower cost in delivery or service fees!
Show more
Response from developer
Hey 👋 We totally agree with you that this should not have happened, and it's certainly not the kind of service we aim to provide. Kindly reach out to us through email at contact@instashop.ae or message us directly on the app to address the issues you've encountered 🙏 We're looking forward to making things right!
Order never delivered and marked as delivered
This app is not reliable at all. They marked my order delivered after one hour of wait while I did not receive it. They canceled some items they showed were available on the app and turns out to be not available at all. All of which happened without a single call from them to advise me or even a push on the app. I tried to contact them but nobody got back to me .
Very poor quality app. First time use and last time
Very poor quality app. First time use and last time
Show more
ابلكيشن غير احترافي
عن تجربه ابلكيشن وفريق غير احترافي مفيش تواصل مباشر ب خدمه عملاء ودايما الطلبات تيجي ناقصه ولما تشتكي اقعد يومين او تلاته علشان تتحل غير أنا بقي مبالغ في سعر التوصيل ونصيحه اوعي حد يدفع اونلاين خدمه عملاء زي الزفت
Response from developer
أهلاً ، آسفين ليك على المشاكل اللي واجهتها، وحابين نصلح المشكلة 🙏 من فضلك تواصل على الإيميل ادناه، عشان نقدر نحقق في الموضوع ده بسرعة ونساعدك بشكل سريع. إحنا مقدرين إنك لفتت انتباهنا للمشكلة دي! contact@instashop.ae
Bad service
I am extremely disappointed with the service I have received. The delay in my orders has been happening repeatedly every single time I place an order since February, and unfortunately this latest order was no different.
What makes the situation even more frustrating is that whenever I try to contact customer support to report the issue, I never receive any meaningful assistance. The only response I get is an automated message that does nothing to resolve the problem. I have also requested multiple times to be contacted by a representative, yet those requests have been completely ignored.
This gives the impression that your company is simply not concerned about the poor level of service being provided to its customers. After months of dealing with the same issue over and over again, I have lost confidence in your service.
As a result, I have decided to delete my account and remove your application from my phone. I will not be using your services again in the future.
I hope this feedback is taken seriously so that other customers do not have to go through the same experience.
What makes the situation even more frustrating is that whenever I try to contact customer support to report the issue, I never receive any meaningful assistance. The only response I get is an automated message that does nothing to resolve the problem. I have also requested multiple times to be contacted by a representative, yet those requests have been completely ignored.
This gives the impression that your company is simply not concerned about the poor level of service being provided to its customers. After months of dealing with the same issue over and over again, I have lost confidence in your service.
As a result, I have decided to delete my account and remove your application from my phone. I will not be using your services again in the future.
I hope this feedback is taken seriously so that other customers do not have to go through the same experience.
Show more
Very very bad experience
It is the worst the order is delayed more than 2 hours and it is not the first time and the customer service is the worst no response
