SaverCard bug
Normally the app works but one day i logged out by accident then I tried to put my SaverCard and it said it wasn’t active when it has been working all this time now I can’t travel until I can fix it and it has ruined a lot of plans
A parody of a transport planning app
The planner has no schedule info, the durations is gives are unrealistically longer than the website, you have to select manually the bus stop rather than searching.
Completely confusing
I have rarely seen such a confusing and useless app. Not helpful, will not use it
Horrible User Experience
Horrible app and user experience. For first time user provides 0 guidance and it’s very confusing on what you have to do to buy ticket and which tickets. The information architecture is confusing, some of the info leads you put of the app to their cumbersome website. Definitely they have to invest money on the design team, because this is a mess.
Show more
Never comes on time
Horrible service, overpriced, always comes late .Today 17 th of October I was on Hammond street(peakes lane stop) 15 min before for 3.13 bus.It came 3:40.Morning bus was the same that day.I am using this bus for school and ridiculously they arrive after school time.DON’T WASTE YOUR TIME AND MONEY for this silly service.
Show more
Very easy to use
Once I figured out how to add my savercard (it’s in the settings!) buying and using tickets was easy.
So much nicer being able to buy my tickets in advance so I’m not holding up the bus.
So much nicer being able to buy my tickets in advance so I’m not holding up the bus.
Can’t even log in
What an absolute scam. I’m trying to purchase a weekly bus ticket for my daughter who’s just started 6th form. We can’t get the student ticket yet as the school are delaying student ID cards so I’ve been trying to buy a weekly ticket to save money because £5 a day for her to get to and from school (with no guarantee that the buses will actually show up - 2 cancelled on Friday so I had to pay for an Uber) is absolutely extortionate. The only way to purchase a weekly ticket is via the app…and yet, despite having created an account for her and one for me, neither of us can log in and just get an error message. Yet we can log in with those details on the website. So we have to continue paying the daily rate. A scam and a rip off.
Show more
GDPR
This app asks for too much PII data without stating its purpose. All I want is time table and I don’t need to register and provide PII data.
Have you never heard of progressive profiling or data minimisation.
At a minimum you should clearly state on the registration form why all the PII data is required.
I would suggest engaging your data privacy team. Holding less data is safer for me and safer for you.
As a customer you don’t fill me with trust and I stopped my login journey because of this.
Have you never heard of progressive profiling or data minimisation.
At a minimum you should clearly state on the registration form why all the PII data is required.
I would suggest engaging your data privacy team. Holding less data is safer for me and safer for you.
As a customer you don’t fill me with trust and I stopped my login journey because of this.
Show more
Dreadful, can’t you just clone another bus app?
This is a disgrace, despite entering from and to, it insists on showing me how to get to Bedford. No function to be at a bus stop and see which busses are coming. How did this get released! Would give zero stars. Can’t you speak to another app and get something that works?
Terrible app
Didn't let me log in but the website logs in fine.
Update
Have to say app needs urgent update so that Apple Pay works!!! Also please reduce likelihood of corrupted data in the QR code thanks
Useless
Totally non intuitive. I would be ashamed to associate my companies name with this amateurish rubbish.
New bus app
Bring back the old one please
Bus tickets are more expensive on the app?!
For a first time visitor, the app offers no guidance on which ticket to buy - there are multiple options on the app without explanation. Secondly, the cheapest day bus ticket the app offers is £4.30 but if you just buy a ticket at the train station its only £3.40.
New app
This new app does not work at all.
Not working, absolutely rubbish
This app does not give the previously listed bus stop locations, the app is not telling me any times for the usual buses that go the route I take, when I plan a journey all I get is a grey box come up over the map and totally the wrong bus numbers and routes listed. What is going on? I am trying to reach my autistic child how to use a bus service and the old app was very clear and easy to navigate, this new app surely must be working incorrectly as nothing makes sense on it.
Show more
