I would expect better
You would except better performance from a leading Private Bank in SA. There’s also glitches, bugs etc. with this app.
Response from developer
We appreciate you sharing your feedback with us. Please update to the latest version of the app, and if you're still experiencing these issues, you can email us at online.queries@investec.co.za and we will log this with our Digital team.
Transaction History not working
App closes down when you hit the time periods (30,60,90,120 days) in your transaction history
Less bloat - simple, intuitive UI
Having used most of the other banking apps for most of the big banks in SA for many years, it’s refreshing to use an app that is simplistic by design and intuitive - thought out without the bloat all the other banking apps have.
Response from developer
Thank you for sharing your positive feedback with us.
Good. Can be better.
Kept up to date with security features.
Something that seems off: when selecting the first beneficiary to be paid, the list ‘jumps/move’ down, sometimes the selected beneficiary jumps off the visible list at the bottom of the screen. This is a bit irritating.
This happens as the app has to make space at the top of the beneficiary page to show all the beneficiaries selected to be paid. Is this function really necessary?
Something that seems off: when selecting the first beneficiary to be paid, the list ‘jumps/move’ down, sometimes the selected beneficiary jumps off the visible list at the bottom of the screen. This is a bit irritating.
This happens as the app has to make space at the top of the beneficiary page to show all the beneficiaries selected to be paid. Is this function really necessary?
Show more
Response from developer
Thank you for bringing this amtter to our attention. Please email us at online.queries@investec.co.za and we will investigate this with our ditital team and assist you further.
Not logging in
Download the app on my iphone but it keeps giving me an error message when i try to login. Now I can’t access my account!!!
Inexcusable Downtime
The SA and UK bank usually have downtime almost every week, app is always on maintenance mode as if it’s still 2010. I have been struggling to login today.
The technical team needs to pull up their socks, I am not impressed by errors in your transaction engine and all the intermittent bugs.
I love a lot of other things about the app and online banking though, I believe it could improve.
The technical team needs to pull up their socks, I am not impressed by errors in your transaction engine and all the intermittent bugs.
I love a lot of other things about the app and online banking though, I believe it could improve.
Show more
Electricity purchase
The South African app does not allow you to send a confirmation text to your phone unless it is a South African number. I have a UK phone number but purchase electricity in SA however I can’t use my own number to complete this. I have to make use of someone else’s SA number. Please fix.
Stuck at login screen for months
I can’t get beyond the app login screen and it’s been like this for months despite countless updates. The only way I can do any banking is via desktop. What a joke.
Pretty useless
When downloaded onto iPad with Apple Magic keyboard, the view is fixed in Portrait mode and can’t be rotated to view in Landscape mode. A massive failing - imagine watching a movie in portrait mode because that’s what it’s like. And the recent update hasn’t done anything to change my review. It never will until landscape mode is enabled by the developers.
Show more
Unable to request PoP on App
Cannot request proof of payment on app but can download from web. Please fix this bug!
New App needs a lot of rework
Over complicated the UX making it less user friendly and not intuitive. The app also hasn’t worked for the last three days, had to delete the app and reinstall it.
Does not work
Always has been glitchy and now does not work / open at all on iPhone. Fix this pls Investec.
New app is great!
The revamped app and UI is excellent. Massive improvement and nice to use.
Response from developer
Thank you for your positive feedback Harry. We are happy to hear you are enjoying the app.
The app doesn’t do savings.
If you just have a savings account, don’t bother loading the app; it is not for you. Investec savers and Investec investors are different.
Notifications don’t clear
Overall a great app, but I always have a red notification on the app that won’t clear. In the past I’ve had to delete and reinstall the app to get it to clear.
Please add FaceID support for iPadOS
Good app, having moved from FNB I do however miss the iPadOS FaceID unlock/login functionality which is preventing me from giving a higher rating - this functionality is already present on iOS please add it here for iPad Pro users’ etc’s benefit. Thanks
App crashes
Was forced to update as old app was no longer supported, so updated App now crashes on FaceID and terminates.
Useless and phone number goes to South Africa
Every time you upgrade it breaks. Uk number diverts to South Africa where the phone line is rubbish. They NEVER call you back. Considering the money invested in this company ...this is an absolute disgrace
iOS 13.3.1 Version2.48
Since I updated to this the app is hanging every time I attempt to pay someone . I get through the process until I attempt to confirm then it fails! Or is version 2.48 at fault ?
App Notification
Every time I log in to Investec online I get a notification from the app to authenticate the login with biometrics. This results in the red notification number on Iphone displayed on the app. This does not go away even after I have completed the authentication. This is quite frustrating as it constantly now shows that I have a Investec notification even though I don’t. I need to delete and reinstall the app to get this away. Will review rating 5 star once this is fixed as the app works fine otherwise.
Show more
