Good upgrade but still could be improved
Nice upgrade from old version. Seems quicker. Do wish the actual system status was displayed on main page. It says mode but I have to drill down to see if system is actually operating. Would be nice if it would show if heat or ac was running. Also for some reason the forecast can be messed up for my address. May show 40 degrees when it is actually 72 as example.
Show more
Before Update I gave a 4 star
Since the update nothing is working. Taking minutes to login not seconds. Updated the wall unit still no better. Yes, they are on the same network. I have been over an hour trying to open the app with my heat pump info. It logs me in but that’s it.
Love the app but..
Everything works as intended however I wonder where the outside temperature comes from. For example: it’s now 63 degrees F and the app says 47 degrees.
I can’t find a way to correct this.
I can’t find a way to correct this.
Loses Connection To Star
Probably the stats fault but it’s annoying as piss. The stat somehow loses connection to the app. When it does you can’t tell, and you have to go on the stat itself to reconnect. Also we need more comfort profile settings.
Difficult Setup and App
This ION thermostat was difficult to set up and the installer tech was unfamiliar with how to set it up to get the app for the iPhone. I phoned ION tech support then and they helped somewhat, but after I got the app from the App Store, I was eventually able to learn how to manage it. My only wish is that the app would have a setting to turn OFF the Scheduled Settings. Currently, there is no way to do this that I can determine. The only way I can control my settings at night is to turn the unit OFF at night with the app. Then, I need to turn the unit back On in the morning. Otherwise it would continue on with the scheduled settings throughout the night when it is not needed, as we would be too hot underneath the covers.
Show more
Response from developer
Daer Bud917,Thank you for bringing this to our attention! We apologize for any inconvenience caused, we request you to share the below details at resdigital@carrier.com along with a screen recording/screenshot of the issues for technical team to look into: Primary email address, Account username Sincerely, Ion Home App Team.
Works well
Good app overall, but it crashes after changing apps recently.
Update loses data
Updated this app and now it says my home has no devices. When I try to add my device back in using the QR code, it requires me to name it, and then rejects every name I try with an error about an empty string and cannot proceed further.
Won’t connect after update
Since updating to 1.8.10, app cannot connect to my home thermostats. Ion support website seems down as well.
Great App…
The app works great and is user friendly. A lot of options for programming for comfort.
Wish it worked with Google Home! And would be nice if I could see Outside and Inside Humidity % on main screen.
Wish it worked with Google Home! And would be nice if I could see Outside and Inside Humidity % on main screen.
Ion Controller.
Ion controller never stays connected to the server! Sooooo aggravating!
Everything working as should right now
2/5/2025/- notifications are now working again.
Notification emails are not working. They were working fine before the last couple updates.
Notification emails are not working. They were working fine before the last couple updates.
Disappointing
When the old app is replaced with a new one you expect there will be an improvement. Sorry to inform you but this was very disappointing! I see no improvement extreamly disappointing!
Home nightmare
I was so excited about this app and what it proposed to do. It falls way short of its claims. The updates are constantly regarding bug fixes yet those pesky bugs never get fixed. My system constantly tells me my wall unit is offline and that I am not connected to WiFi when in fact I am connected. I spent an hour on the phone with tech support trying to get my wall unit to work. She got the wall unit to connect and told me how to reset the unit myself. This is so frustrating. I have done the reset of the wall unit MANY times only to have it go offline constantly. Is there an extermination bug fix that you can do?
Show more
Response from developer
Dear Neverretire,Thank you for bringing this to our attention! We apologize for any inconvenience caused, we request you to share the below details at resdigital@carrier.com along with a screen recording/screenshot of the issues for technical team to look into: Primary email address, Account username Sincerely, Ion Home App Team.
Stops Working
With the new update app stops working. I must remove from memory and restart to get it to work. Next time I return to the app it is not working again. I have the latest iOS.
Review we
Nice and easy to use and similar with the app.
We heat with natural gas and wood and when the system is set to fan only for the wood I would like to see the option of having the furnace cut in automatically until up to temp and the cut off and continue with fan only.
Right now I have to manually switch between the 2 options. Very annoying.
Thanks and take care.
We heat with natural gas and wood and when the system is set to fan only for the wood I would like to see the option of having the furnace cut in automatically until up to temp and the cut off and continue with fan only.
Right now I have to manually switch between the 2 options. Very annoying.
Thanks and take care.
Show more
Archaic
This app is so disappointing. I regret that I am lock into it. It locks up all the time and compared to eero and Honeywell it is just bare minimum functionality. How could it be that has two days of energy usage tracking and no support for remote sensors.
Freezes every time I use the app. No clear support path.
The app is ok from a user experience perspective. It’s not great, but it is usable. It is different from the wall panel interface, so you do have to learn a new interface. Honestly, I don’t love either one of them.
However, with a recent iOS update, the app freezes literally every time I make a change to the temperature, or switch apps and come back. It’s maddening. I’ve restarted my phone, I have reinstalled the app, and the issue persists. I tried to click app support from the App Store, and there’s no clear path on how to actually get help and resolve the problem. As it stands right now, the app is basically unusable and I am frustrated. Ion team, please help.
However, with a recent iOS update, the app freezes literally every time I make a change to the temperature, or switch apps and come back. It’s maddening. I’ve restarted my phone, I have reinstalled the app, and the issue persists. I tried to click app support from the App Store, and there’s no clear path on how to actually get help and resolve the problem. As it stands right now, the app is basically unusable and I am frustrated. Ion team, please help.
Show more
Works as expected.
Overall it’s a good app with nice features. However, Since iOS 18 it seems to freeze when switching between apps like if I don’t close the ion app, switch to something else then go back it’s unresponsive. I have to close the app and reopen it.
One more thing to note. A nice feature request would be to update it to show which system is running. On the thermostat it shows gas or heat pump heating. It would be nice to have that displayed on the app as well. Other than that it’s a good app.
One more thing to note. A nice feature request would be to update it to show which system is running. On the thermostat it shows gas or heat pump heating. It would be nice to have that displayed on the app as well. Other than that it’s a good app.
Show more
Response from developer
Dear bluWater babo0n,Thank you for bringing this to our attention! To assist you better, could you please elaborate on the issues and provide a screen recording/screenshot along with your username and send it to us at resdigital@carrier.com. We're committed to resolving this issue promptly. Sincerely, Ion Home App Team
Ion thermostat
The weather part of the app stopped working other that it does respond good and function well.
Terrible software updates
Your last update broke my connection to the internet making online access impossible. Where is your QC?
