Shower maker cannot make tech products
Last update for the app was 10months ago at this writing. The app didn’t change at all for years and still pauses media so it could play the charm sound. Shower unit becomes unresponsive requiring hard reset, randomly shuts off and reboots during shower, yet there hasn’t been any firmware update for the bug fix and reliability improvement. Moen doesn’t understand that tech products demands maintenance and support but they treat it like their other products that they sell and forget.
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App Doesn’t work!
It never connected, timed out every-time. All that work for nothing. Don’t waste your time and money on this product.
Now app not working
First the Alexa skill stopped working a few weeks ago so we had to use this app. Now the app is not working properly. Once you use it to turn on one of the presets, you can’t get to the second preset. You have to reboot the phone to reset the app and then you can see both presets again. Once you select one it is stuck again.
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Moen: Better Plumbers than Software Engineers.
We’ve been using the U by Moen Smart Shower Controller for years and the experience is almost magical and up til now, reliable. Aside from slightly wonky iPhone setup instructions mentioned by others.
Because of Alexa integration my wife says, “Shower for Carol.” and her preferred shower head turns on with her prefered lighting, temperature, and spa music playing. “Shower for Mike” did the same for me.
Alas, the magic is gone! Apparently, Amazon changed something on their system and now the Alexa/Moen skill can’t be enabled. It’s been a couple of weeks since this was reported and still no joy!
I get this is a first world problem, but this a first world product and demands a first world response when a problem like this arises.
My AI agent can create, deploy and test custom Alexa skills in minutes.
This was always a 5 Star product until now. Please don’t let it stay broken for much longer.
Because of Alexa integration my wife says, “Shower for Carol.” and her preferred shower head turns on with her prefered lighting, temperature, and spa music playing. “Shower for Mike” did the same for me.
Alas, the magic is gone! Apparently, Amazon changed something on their system and now the Alexa/Moen skill can’t be enabled. It’s been a couple of weeks since this was reported and still no joy!
I get this is a first world problem, but this a first world product and demands a first world response when a problem like this arises.
My AI agent can create, deploy and test custom Alexa skills in minutes.
This was always a 5 Star product until now. Please don’t let it stay broken for much longer.
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Flaky and obsolete product
We bought the moen shower a few years ago. This is our second smart shower. The first was about 5 years ago and worked great.
This shower never worked like the first shower. We couldnt get it to connect to Alexa and the temp would not go above 105. Both things we could do on our previous house. The set up was also more challenging with 2.4 and 5 ghz networks. We now have new phones and are on 6ghz networks. The moen shower can not be found o the network, at all. My husband and i both have computer science degrees and he specialized in networks.
Our shower has also become unreliable. We regularly have to unplug and plug back in.
I now hate my shower. I don’t like cold showers. Eventually we will be replacing the system to a reliable manual system. So disappointing.
This shower never worked like the first shower. We couldnt get it to connect to Alexa and the temp would not go above 105. Both things we could do on our previous house. The set up was also more challenging with 2.4 and 5 ghz networks. We now have new phones and are on 6ghz networks. The moen shower can not be found o the network, at all. My husband and i both have computer science degrees and he specialized in networks.
Our shower has also become unreliable. We regularly have to unplug and plug back in.
I now hate my shower. I don’t like cold showers. Eventually we will be replacing the system to a reliable manual system. So disappointing.
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