Flaky and obsolete product
We bought the moen shower a few years ago. This is our second smart shower. The first was about 5 years ago and worked great.
This shower never worked like the first shower. We couldnt get it to connect to Alexa and the temp would not go above 105. Both things we could do on our previous house. The set up was also more challenging with 2.4 and 5 ghz networks. We now have new phones and are on 6ghz networks. The moen shower can not be found o the network, at all. My husband and i both have computer science degrees and he specialized in networks.
Our shower has also become unreliable. We regularly have to unplug and plug back in.
I now hate my shower. I don’t like cold showers. Eventually we will be replacing the system to a reliable manual system. So disappointing.
This shower never worked like the first shower. We couldnt get it to connect to Alexa and the temp would not go above 105. Both things we could do on our previous house. The set up was also more challenging with 2.4 and 5 ghz networks. We now have new phones and are on 6ghz networks. The moen shower can not be found o the network, at all. My husband and i both have computer science degrees and he specialized in networks.
Our shower has also become unreliable. We regularly have to unplug and plug back in.
I now hate my shower. I don’t like cold showers. Eventually we will be replacing the system to a reliable manual system. So disappointing.
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The reviews are true!
Just like the reviews say, connecting to the device never works. I have been on phone with support, done everything their online logs say to do, I have a UniFi WiFi system with 6 access points and have created a separate 2.4ghz channel. Nothing works. It keeps telling me the app has timed out. Not only do the options within the U by Moen unit not make sense without their directions (for instance, having to choose to setup an Android/Google device in order to setup your iPhone), even when you do that, you wait for 5 full minutes for it to just tell you that app has timed out. It shouldn’t be this hard. I try every now and then when I have free time and we’re going on a month now of it not being connected to our phone. Without pairing to the app (and I don’t know if you can do it in the app), I can’t dim or just turn the screen off for night/evening showers or just to turn off in general, you can’t change the clock or screen, etc. It’s very frustrating
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Won’t connect
Your app is terrible. I am following the directions exactly as described in your documents. The app gets to step 3 of 3, the smart shower looks like it power cycles and when it is back on it says it’s not connected to WiFi and the app is stuck at 3 of 3 until it throws me an error.
Absolute garbage
Absolute garbage
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Garbage
Won’t ever connect to the Moen network to set up the device, so this app is worthless
Worse than awful
Very buggy. Unable to connect controller with this app or with android version. It keeps crashing.
The hardware is great the software’s marginal
This product could be so much better than what it really is. Here are just a few obvious improvements. Let’s say that two people are in a shower and they don’t really want to see each other completely with the glow from the display on the control panel. Why is there not a dim or dark mode? Why doesn’t it display the temperature outside or the weather for the day? Why is the hour on the clock only consuming 5% of the when 50% of the screen is empty? Why couldn’t you have skins to make it different colors this product functionally works great. Its software is marginal at best. It receives no updates. I think this shows that a company that can cast brass can’t code.
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Horrible app
Installed this system in my new home 3 yrs ago. The system goes done once or twice per month and can’t connect to the internet no matter what!
What Worked for Me
Started our bathroom renovation this past July and bought this system on plumber’s advice. When it came time to installing and activating, I read reviews and was TERRIFIED that we had made a big mistake..
I began the installation and hit a snag right away, so I called Moen. To my surprise, customer service was AWESOME, and I only held for 1 min. Rep told me my unit was defective and they sent another right away by FedEx.
Here’s the IMPORTANT part. When you set this up, you MUST ensure your devices are connected to a 2.4 GZ network and NOT a 5.0 GZ network!!! I read so many reviews and I really feel this is where many of the difficulties are encountered.
I use an EERO WiFi mesh router and it allows you to setup a dedicated 2.4 GZ network. The rep walked me through how to setup this process and the unit started working IMMEDIATELY and completely without issue. It’s actually a GREAT system and makes the shower SO fabulous!!
These are my 2 cents that actually worked. I’d also say to feel free and pickup the phone and call Moen - their support is wonderful, and call your WiFi provider to make SURE you are connecting to a 2.4 GZ network - it won’t work otherwise..
I began the installation and hit a snag right away, so I called Moen. To my surprise, customer service was AWESOME, and I only held for 1 min. Rep told me my unit was defective and they sent another right away by FedEx.
Here’s the IMPORTANT part. When you set this up, you MUST ensure your devices are connected to a 2.4 GZ network and NOT a 5.0 GZ network!!! I read so many reviews and I really feel this is where many of the difficulties are encountered.
I use an EERO WiFi mesh router and it allows you to setup a dedicated 2.4 GZ network. The rep walked me through how to setup this process and the unit started working IMMEDIATELY and completely without issue. It’s actually a GREAT system and makes the shower SO fabulous!!
These are my 2 cents that actually worked. I’d also say to feel free and pickup the phone and call Moen - their support is wonderful, and call your WiFi provider to make SURE you are connecting to a 2.4 GZ network - it won’t work otherwise..
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Doesn’t connect to the app
We moved house, there’s a Moen ‘smart’ shower here. It’s not very smart. The instructions to connect it to one of the various Moen apps do not align with what appears on the screen of the device. Moral of the story, don’t invest in smart technology, invariably the manufacturer won’t support it after a year or two. Might as well buy a normal shower.
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Let down in the end
I’ve had the Moen smart valve in my shower since 2020. It worked 90% of the time which was good enough for us. On July 11th it lost its way and ever since then can’t be accessed from the app a more importantly doesn’t display the time while my wife is taking her morning shower. My wife gives 100% of her time and attention to her job as a front line health care worker and tasked me with fixing this problem. I’m $400 in the hole with a plumber that was listed on Moen’s website as an authorized vendor and my shower still does not function properly or connect to the Moen app. I’ve always trusted Moen but I’m starting to feel like they have lost their way. It might be time to give up on quality equipment and buy cheap throw away plumbing fixtures .
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Worthless
Flat out does not work on apple or android. I have 5 Airbnbs. All do not work on several networks. Broken
Unacceptable
I don’t understand why Moen cannot develop one single app for all of their smart plumbing devices and put some extra effort into the development and the features. It is impossible to use this app as it is with the Moen U control shower.
Waste of time connecting to wifi
Does not connect. Create a better app. This wasted so much of my time to try & configure this. Moen needs to create a better app for a device that costs $$$$
Nice hardware but…
Like some other reviews, I found the device very challenging to setup. Would not connect to WiFi the first three attempts. Finally got connected only to find out my plumber connected the valves in a random order and there doesn’t appear to be a way to adjust the order the valves appear on the device in software. That blows my mind. This should be a simple drag and drop operation so that I can put the main head at the top on slot 1 but looks like I’m going to have to replumb. Wild to me this can’t be adjusted in software. Alexa is also 50/50 when you request to turn on the shower and never works when you ask for a preset.
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Bad
Does not work. Can not connect. Instructions don’t help. Useless.
Very confusing for IOS set up here’s what I did (courtesy of Redit post)
The interface is very poorly explained for iOS and following the instructions will leave you fustrated . When you press the up button on shower select the android option even if you are using IOS and don’t go direct to Apple home. Once I did that the set up was smooth after a firmware update. I got a 4 digit PIN displaying on screen which I entered in App , The instructions imply more letters. After it all was working I then added to HomeKit just to see if I could tbh. I would recommend a complete factory reset before doing this if you got stuck like I did- hold down the Down key. App itself is great
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Same Issues
Same issues as others.
Doesn’t Work, Impossible to Set Up
Tried setting up my Moen smart shower, and it was a complete nightmare. The Moen Smart Water app never allowed me to complete the connection process. My iPhone kept forcing the device to connect to Apple’s Home app, and when I canceled, it automatically switched back to my regular Wi-Fi, preventing me from finishing the setup in Moen’s app.
I turned off cellular data, Bluetooth, tried Airplane Mode, and even forced my phone to stay on the Moen network manually, but nothing worked. I see many other people have the same issue, which suggests this is a problem with the app, not the user.
Moen needs to fix this issue ASAP or provide an alternative setup method that doesn’t rely on a broken Wi-Fi connection process. I can’t recommend this app until it’s fixed.
I turned off cellular data, Bluetooth, tried Airplane Mode, and even forced my phone to stay on the Moen network manually, but nothing worked. I see many other people have the same issue, which suggests this is a problem with the app, not the user.
Moen needs to fix this issue ASAP or provide an alternative setup method that doesn’t rely on a broken Wi-Fi connection process. I can’t recommend this app until it’s fixed.
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Nothing but trouble
Fix your app, the 5ghz of modern phones is making your users have horrible experiences with this thing.
Useless
I have a iPhone 15 Pro with iOS 18 and this app is completely useless. HomeKit cannot see nor connect to the device. It has constant wireless issues despite me turning off WPA three Wi-Fi six and 5 GHz the application refuses to connect to the android wireless network and HomeKit won’t connect and errors out every single time. I’m ready to return this device. Nothing should cost this much and not be compatible with Wi-Fi networks that have been around for over five years. Fortunately, we have an android device which had no issues connecting the unit. NOW I’m able use the iOS app.
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