IONOS User Reviews

What users say

Top reviews

Website building

Signed up after hearing it is easy to use , boy was I wrong, can’t get the domain to connect to the website that web builders on this site built for me, not enjoying trying to sort this out.

Annoying

Constantly trying to sell additional stuff

Difficult to use

Getting more & more difficult to use.

They will lose customers

For not staying competitive now that Claude and ChatGPT can create websites and everything else. Other types of hosting services will push them out as well. Can’t wait until my web builder contract is over and I leave never to return.

Brilliant

Brilliant for business

Poor service

I had put in a request to call back and no one called. Then I called and waited for over 27 minutes on an international call and no one answered and kept me waiting for long. The service of ionos has declined in last few years.

Advice

Had to backdown and ask for advice , received phonecall and was helped all the way. Great customer service

No customer service

Upcharge after 6 months

“Free”

Not a free website built by their people, they have ai build it and then don’t reach out. I have my domain but they keep changing it now I have 3 different “websites” they do not help or reach out with help. I have been using this for 2 weeks and have no idea what’s happening. Canceling asap

Bad service

Buggy service, always unnecessary errors and security issues

Very good

Please review the terms for service activation. Many users here spread misinformation, claiming that customers are forced to sign up for an annual contract. In reality, that is not the case; the company simply offers a discounted annual plan. You can opt out of the annual plan and choose a monthly payment option instead. I had no trouble cancelling my contract and dropping the plan I didn't need—I didn't even have to call technical support. Furthermore, after submitting a written request to support, I received help adjusting my virtual machine's configuration settings without any hassle. To avoid unwanted charges, simply remove your payment method details from your account dashboard, and no further fees will be charged.
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Express

Good email platform for my Buisness, easy to navigate

Don’t recommend

I don’t like their web builder AT ALL and got stuck in a year long contract. So that’s fine because there’s no guarantee that you’re gonna like any of their services and they’re always trying to get you into a contract now that people have so many other options like vibecoding they’re just not gonna be able to stay competitive and people aren’t gonna use them anymore. I can’t wait till my contract is up. I’m gonna go back to Namecheap and never leave.
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ImproveTuition.org

I have been using 1&1, now IONOS, since 2001 — nearly half my life — and I would not change.

Since 2011, I have hosted www.improvetuition.org with them, and whenever I have had any issues, their technical support has been excellent.

Top app

A1 all the way easy to use easy to understand

Rubbish

Waste of money, you end up paying for a basic Wordpress site that is free on Wordpress! They hassle you non stop and make it really hard to cancel their services and change to a better provider! There adverts are misleading claptrap! Don’t waste your money!!

This sucks

I can’t log in. Just keeps asking for my email and won’t get past it

Best in Class

In a World where a digital presence is required IONOS is a great resource for small business and entrepreneurs. I highly recommend them.

Useless app for a company that manages domains!

MFA does not work, log out does not work. MFA prompts don’t show up in app. It’s non functional

GrantsFinderUSA.com

So professional, great customer service and a ton of helpful products all-in-one! Ty IONOS!!