Very bad
Very bad experience with IRCTC eCatering. Ordered food for my kids during travel and the food was never delivered. Customer service was completely unavailable, even the helpline number was not working. When I called the hotel directly, they said they were never even notified about the order. Had to struggle late at night during the journey because of this app. Refund also not processed yet. Totally unacceptable service.
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Nice experience only when customers don't do mistakes
27 Apr2026, I ordered chole masala bhaji 147₹ total in Maharashtra express 45 min before COD. When they confirmed order, i called restaurant they said yes don't worry we will definitely deliver just be on your seat. Nice packing, nice plates to eat, spoons, pickles, salt pack etc. taste was good, quality good, don't hesitate, be patient and do order, don't make mistake like keep time buffer in order and delivery, make payment properly in time. Thanks team. Ignore old low rates and order with confidence
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Frustrating experience with delays and support
Outdated Timing: The app doesn't sync with the train’s live status. Even when the train is running hours late, the app still allows food booking based on the scheduled arrival time. This results in missed deliveries or cold food because the kitchen isn't tracking the actual location of the train.
Broken Support: I tried calling the official 1323 helpline multiple times to resolve a timing issue, but I kept receiving an "invalid number" message.
Broken Support: I tried calling the official 1323 helpline multiple times to resolve a timing issue, but I kept receiving an "invalid number" message.
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Very bad experience
Train got delayed by 4 hrs, there is no straightforward way to cancel order. Contacted caterer to cancel it and they denied cancellation from their side. They asked me to cancel from my side. I sent mail to cancel order, couldn’t find any order cancellation steps. Then they called me again asking why I left poor review.
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Fraud Under IRCTC umbrella
This is the totally fraud apps do not order food from here, Neither they delivered food nor respond u after getting payment.
Terrific and horrible experiences with me and other my friends.
We order the food 2 stations before and 3 hour before, we are hungry but have patience we will get food and then will sleep.
When our train arrived at designated delivery station, we start looking to delivery man.
But we couldn’t find , we called him but no also not connected no given 1323.
We wait tried to call until train is not departing. But not able to connected.
They don’t feel at least they will inform us if they dont want to delivered.
We loose our money
We loose or time and we sleep in hungry empty stomach.
PLZ PLZ DO NOT BOOK ANY FOOD VIA THIS APP OR IRCTC WEBSITE
Terrific and horrible experiences with me and other my friends.
We order the food 2 stations before and 3 hour before, we are hungry but have patience we will get food and then will sleep.
When our train arrived at designated delivery station, we start looking to delivery man.
But we couldn’t find , we called him but no also not connected no given 1323.
We wait tried to call until train is not departing. But not able to connected.
They don’t feel at least they will inform us if they dont want to delivered.
We loose our money
We loose or time and we sleep in hungry empty stomach.
PLZ PLZ DO NOT BOOK ANY FOOD VIA THIS APP OR IRCTC WEBSITE
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Dissapointing & shameful
This is the worst service I have ever came across my train was diverted and i ordered food from this app paying online and they didn’t even update it on their app that the train is going to divert notifying the passengers that they can’t order food, it’s like they do it on purpose to gain money and take all the money when the food doesn’t reach to the person ordering, they have no customer service even if you report it won’t work because they’re busy eating people’s money!! Greed in the form of app.
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Lost money
Please don’t order food from this app . They are not gonna deliver the food . I ordered the food by paying full amount. Around 2hrs before the delivery time , I got a text message saying ‘your meal is not available’ .Since then I tried to contact the help line number. They are not even connected to a support person . Instead of that , It is re routed to their chat box which will never address our exact issue . Also I have sent the complaint mail . No response till today . It’s been 1week . Horrible experience . I lost my money . In the App , it is showing the order is delivered . How it is even possible ??? This issue spoiled my whole trip. I haven’t carried /bought any food trusting this order will deliver at time. So I ordered food again from a different platform . I have given 1star rating .Consider it as 0 star.
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Never pay before delivery.
Never pay for food online. Pay it only once it is delivered. They wouldn’t even listen to your end of the story, if they mark it as delivered it is delivered according to them without even a procedure to confirm it. They never delivered my order and never responded to my mails appropriately.
Food delivery
Genuine website
I ordered from domino's through this website, i was traveling from tirupati to kolhapur.
The delivery executive was on time and contacted me for confirming berth number and train number
Thank you irctc ecatering
I ordered from domino's through this website, i was traveling from tirupati to kolhapur.
The delivery executive was on time and contacted me for confirming berth number and train number
Thank you irctc ecatering
Completely a scam.
I placed a food order through this app and made an online payment, as there was no cash-on-delivery option available. However, I never received my order. This app should be banned.
Don’t order from this app at all
I have ordered wraps at Faasos Vijayawada from east coast train 3 hours before reaching Vijayawada with prepaid option. Even I have called Faasos customer care but they said they were not finding order number. If IRCTC unable to maintain this app why they are looting public money by mismanagement.
It’s a scam
I ordered for food through this app from Faasos 2 hrs before reaching Surat and paid for it online but never received the order. Tried calling the number but doesn’t even get connected. It’s a complete scam. Don’t even think of downloading this app. I have sent an email to the customer support team. Hope atleast that I get a reply. This app should not even be getting a single star.
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Pathetic service
Not sure why they provide such a service when they cannot deliver. Poor service. Need serious improvements
Worst service
I lost money by ordering food through this app and the helpline number gives is invalid and they never respond to the mails.
Be aware before installimg this app.
Be aware before installimg this app.
Online good ordering
Sri cafeteria, excellent for online order. Thanks for the delivery of the breakfast. Food was excellent. I am using this caters for a long time Serviceperson Mr. Chandan Kumar is exceptional
Keep it up
Keep it up
Ch*tiya services
I ordered my food from IRCTC and paid online after few minutes i got the message from zomato my order has been cancelled i tried to call customer support but their number is invalid there is no option to contact them i dont know how can i claim the refund one of the worst service i wouldn’t recommend this to anyone.
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Worst food delivering app
Ordered food via this app and payment done, but no one shown up at station
No option to raise a complaint, money gone
No option to raise a complaint, money gone
IT IS A SCAM
My Order was not delivered, later delivery boy calls and says that he missed to deliver and will initiate the refund. No refund has been done and it has been week now. No customer support on this app as well on the Dominos’ App.
DO NOT ORDER
DO NOT ORDER
Not able to review
I’m not able to see my recent orders and restaurants are asking to post feedbacks.
Use it with risk of loosing money
U have to do payment upfront.
For my first order I have received delivery but for second no one showed up.
I m trying to get refund but there is no customer service.
So better to avoid and use directly other good app like swigy n Zomato who are also providing directly delivery at ur seat in train
For my first order I have received delivery but for second no one showed up.
I m trying to get refund but there is no customer service.
So better to avoid and use directly other good app like swigy n Zomato who are also providing directly delivery at ur seat in train
