Login credentials
Response from developer
Hey there! We're sorry to hear that logging in has been frustrating. We understand how inconvenient it can be to grab the code each time. However, you should also have the option to log in using your email address and password instead. If you're not seeing this option, please contact us at support@jacksflightclub.com so we can help!
Can’t open app
Response from developer
Hey there! We're really sorry for the frustrating start to your membership! We completely understand your disappointment, especially after upgrading and being unable to access the app. This certainly isn't the experience we want for our members. Please email us at support@jacksflightclub.com so our team can investigate why your verification codes aren't arriving and help you get access to your membership. We'd love the chance to turn this experience around for you!
What a wonderful tool
Response from developer
Hey Sofia! Thank you so much for your lovely review and for being part of Jack's Flight Club for so many years! We're thrilled to hear that our Flights have helped inspire a few of your adventures. Discovering somewhere new (and finding a great price to get there!) is exactly what we're all about. Here's to many more exciting destinations and unforgettable trips ahead!
Gone down the pan
The worst flight app ever created!
Response from developer
Hey there! We're sorry you've had such a frustrating experience! We've since fixed the issue with invisible login codes on Chrome, so you should no longer run into that problem. Regarding the app, we've made it exclusive to our paid Takeoff and First Class members, but our free Standby members can still access available Flights through the Members Lounge on our website. If you're still experiencing any issues, please reach out to us at support@jacksflightclub.com.
