Annoying
Response from developer
Hey there, thanks for the feedback. We completely understand how frustrating it is to be logged out after an app update. That's definitely not the experience we want for our members. This has been shared with our Tech team, and they are working on resolving this issue. Thanks for sticking with The Club, and we appreciate you taking the time to let us know.
Poor data farming
Scam
To keep getting instant notifications, you’ll need a Takeoff membership — reach out to our support team to ask about current offers. You can still peruse your Flights and Travel Guides online in the Members Lounge.
Woeful
In response to your response, you get 5 free to look at… unless I pay you… on most other apps I get a lot more for the same price for 2 seconds of scrolling. Yours little pyramid scheme is awful.
And the fact your app is locked off unless you pay, but have to use a website which I have to type in and find takes ages on the internet… very odd and scummy way to treat your clients!
Response from developer
Hey there, we also offer a free Standby membership if you’d prefer to browse a smaller selection of Flights without paying, which can be accessed through the website, instead of the app. While Skyscanner is great when you already know exactly where and when you want to travel, our focus is on surfacing Flights you might not think to search for based on price drops, rare pricing opportunities, and routes that aren’t always obvious. Access to those Flights is part of our paid membership, which supports the team that finds, vets, and shares them. We understand it’s not the right fit for everyone, and we appreciate you taking the time to leave feedback. If you have any questions, we’re always happy to help at support@jacksflightclub.com.
Choose Google Flights & Going
Response from developer
Hey Zachary! Thanks for sharing your thoughts with us. We’re sorry to hear Jack’s Flight Club wasn’t the right fit for you. Our pricing reflects the time and expertise our team invests in manually finding and verifying great flights. Our team also shares extra inspiration, expert tips, and first-hand experiences about destinations. We appreciate you taking the time to share your perspective.
New app layout is not good
the free version of this app is being retired.
Response from developer
Hey there! Thanks so much for sharing your thoughts with us. While the app is no longer accessible for free members, you can still view all your unlocked free Flights anytime through the Members Lounge on the web—it has the same features as the app, so that you won’t miss a thing.
No google login option
Frustrating and scammy
But I’ve always struggled to justify how much value their £50/year actually brings because when I’ve searched the offer it’s basically nonexistent or the same price as what Google flights has already sent me.
Also, when Jacks has a sale (£1 for 3 months of premium) I decide that this is a good opportunity to test the service out completely and see what “deals” actually get sent out and see if I can actually access them. However, when I log into the app and tap “Pay £1 today to unlock all flights”, it just takes me into a loop and never actually get to payment!
So this is the second time I’ve tried this and the second time I’ve uninstalled and reinstalled the app. Won’t be wasting anymore time on them now
Response from developer
Hey there! Thanks for your feedback. Many of our flight tips do not last very long, so fares may increase or routes may no longer be available at the time you try to book. We would be more than happy to look into the upgrade issue for you and ask that you please reach out to our Member Experience team at support@jacksflightclub.com so we can investigate this.
Misleading scam
Response from developer
Hey there! Our team of Flight Finders carefully vets the fares shared in our flight tips before we share them with the club. However, some routes do go pretty quickly, so they may not be available by the time you try to book. We'd love to be able to assist you with details on how to book flights using our alerts or any other questions that you might have. Please reach out to us directly at support@jacksflightclub.com with your query, and we will be more than happy to assist you!
Premimum cancellation
Scam
Response from developer
Hey there! We're sorry to see that you did not have a great experience using our app. Sadly, there were no specifics given, so that we may address your issues. Please send us an email at support@jacksflightclub.com so we may assist you further with your account. Hope to hear from you soon!
Buggy
Terrible App
Bad app
Once you have finished to settle up, you would like to check some flights but nothing is clear. Some flights are not from your desired airport. Other flights are not clickable.
Very bad service, I wonder how people can pay for this fake service.
Don’t bother!
Bug!
Response from developer
We offer 2 options - Free and Premium. Please send us an email at support@jacksflightclub.com so we may assist you further with understanding how to access each option.
New upgrade crashes quick fix by devs tbh
Forces Premium Membership
Response from developer
Hey there! We offer 2 options - Free and Premium. Please send us an email at support@jacksflightclub.com so we may assist you further with understanding how to access each option.
App not working
Response from developer
Hey there! So sorry to see of this issue. A fix has been released and we ask that you uninstall then reinstall the app again. If the issue persists, please send us an email at support@jacksflightclub.com so we may further review! We offer deals on all types of flights when they pop up from sales, business and economy. We genuinely appreciate your feedback and it has been forwarded to the team so we may know how we may improve the service.
