Terrible algorithm
The main issue I have with Jdate is the algorithm. I worked with one of Spark Network’s matchmakers until their matchmaking program abruptly ended, probably because the company has been on shaky financial footing. They provided me with a good number of introductions, and many of them should have appeared on my Jdate offerings, but did not. As a paid subscriber, I don’t think they should be withholding profiles that meet the criteria I have specified. There also are profiles featuring answers to the prompts obviously generated by AI, and profiles which may entirely be created by AI. It used to work better than it does now.
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App is horrible
This is the worst app I have ever downloaded. Constant glitches: all messages say from unknown, I can't use it for more than a few minutes and it crashes and makes me sign back in (which is so frustrating when you're in the middle of a conversation). I've uninstalled, reinstalled, made sure my iOS system is current, cleared my cache, removed my vpn, accepted all cookies, accepted only required.
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Great Guy
Great Guy
Terrible customer service; terrible app. Still can’t get anyone to respond
I’ve been trying to get help with this app for months and I get no response when I send a message. I need to speak with someone! I’ve had no matches for months even when changing my “ preferences”. The last ones were men from other countries far off my preferences and when they finally removed them ( I wrote many times) I’ve had no matches for months even though I experimented and changed preferences a number of times !! I write them and get no response and no help!
I got a reply from
Spark saying to contact site or update review. I’ve contacted site over and over and only get the automated reply.
To add to review - this site is totally unresponsive - I can not get anyone to check my profile or let me know if there are really no “ matches” of men between 33-45 within 50, 100, 500 + miles of the major metropolitan city I live in!!!!!! Where is real ( live) customer service ???
I got a reply from
Spark saying to contact site or update review. I’ve contacted site over and over and only get the automated reply.
To add to review - this site is totally unresponsive - I can not get anyone to check my profile or let me know if there are really no “ matches” of men between 33-45 within 50, 100, 500 + miles of the major metropolitan city I live in!!!!!! Where is real ( live) customer service ???
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Response from developer
We're sorry to hear this! Regarding not hearing back from our Customer Support team, are you contacting us through the contact form in our help center? Also, please make sure you check your junk mail to make sure our replies have not ended up there. We definitely want to assist you!
Waste of time, money and effort
Over the course of my life, I have used JDate for years, and twice paid for 3-6 months of their subscription service. I have had just about as much luck us in this app as the Hindenburg engineers would have had by tackling their problem with a fire extinguisher.
Having tried to use it, I feel informed in giving my opinion that this product, and its associated services, are a waste of time, effort and money.
For G-d’s sake, it charges you around twice what other services do for basic functions (such as the ability to send messages), that 90% of other services give for free.
If you are a man trying to use JDate to find a Jewish woman to date, I recommend as an alternative; screaming into a well. You will receive more responses that way than from other users for the service team for this product.
Having tried to use it, I feel informed in giving my opinion that this product, and its associated services, are a waste of time, effort and money.
For G-d’s sake, it charges you around twice what other services do for basic functions (such as the ability to send messages), that 90% of other services give for free.
If you are a man trying to use JDate to find a Jewish woman to date, I recommend as an alternative; screaming into a well. You will receive more responses that way than from other users for the service team for this product.
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Response from developer
We appreciate you taking the time to provide your feedback. We are truly sorry to hear that your experience with the app was disappointing. Please reach out to our dedicated Customer Support team so we can discuss your comments in greater detail.
