Sign in
Response from developer
Hi. We apologize you are having issues logging into your account. Logins to the JEA.com website will not provide access to your JEA MyWay prepay account in the mobile app. A JEA MyWay mobile app login is required to access the app. If you have not yet registered for the mobile app login, you can do so from the startup screen in the mobile app.
Even though you put in the correct information, it is wrong 100% of the time
However, that is not the case I entered my account number and my meter number and it said it was wrong every time, even though I’m looking at the bill right in front of my face.
But then when you call the number and ask you to call who in their right mind wants to wait over an hour every day just to talk to somebody about why they can’t connect their account to an app on their phone to make everything easier.
Save your time do not download this app. They do not answer your call and your login information is going to be wrong every time even though you put it in correctly.
Response from developer
Hi. We apologize you are having issues logging into your account. Logins to the JEA.com website will not provide access to your JEA MyWay prepay account in the mobile app. A JEA MyWay mobile app login is required to access the app. If you have not yet registered for the mobile app login, you can do so from the startup screen in the mobile app.
Unable to Sign in
Response from developer
Hi, We apologize you are having issues logging into your account. Logins to the JEA website and the MyWay mobile application are often different. When signing into the mobile application, please use your MyWay login, not your JEA website login. If you have not yet created a MyWay Login please click on the Register link and create one . You can also reset your password by using the “forgot password” button if you have a login but forgotten the password . Hope this should resolve the issue and help you login to your account
This app for Jacksonville Electric Authority does not work!
Response from developer
Dear Lesahlee, Thank you for reaching out to us about the issues you’re facing with the app with signing inn . We recommend you reaching out directly to your utility company for further assistance and also check if you have the right credentials . I'm sure they should be able to hep you solve this as soon as possible.
Failure at Login. Uninstalled
Response from developer
Thank you for reaching out and bringing this to our attention. I’m truly sorry to hear that you’re experiencing login issues with our app, and I completely understand how frustrating this must be, especially when you rely on the app regularly. We appreciate your suggestion on Single Sign-on via google or Apple and will pass it along to the concerned team . Again, we apologize for the inconvenience and want to thank you for your patience and feedback. If you continue to have trouble, please don’t hesitate to reach out to your Utility and they can assist you further.
Login
Response from developer
Thank you for reaching out to us. We sincerely apologise for the inconvenience you have experienced with your login. You're feedback is important to us, and we are committed to resolving this issue promptly. Could you please reach out to your Utility service provider and provide them with more details and they could help you solve the issue
