Manage your JEA utility account with ease. View and pay bills, track energy consumption, report outages, and update your information. Get quick assistance and sign up for paperless billing.
Reviews of My JEA are mostly positive: the Utilities app is rated 4.9/5 from 5.9K App Store ratings. What users like most: user-friendly interface, seamless bill payment. Top complaints: login/payment issues, unnecessary reminders for paid bills. Summarized from real user reviews.
1.5.1
June 10, 2026
We are constantly improving our apps, and we encourage you to stay up to date for the best performance.
2 issues
Login screen errors
Compatibility problems with older devices
2 requests
Dark mode option
Improved customer support for app issues
The My JEA app allows you to manage your JEA utility account. You can view and pay your bills, monitor your electric and water consumption with detailed graphs, report outages, and update your contact information. It also provides easy access to customer support and options for payment assistance.
You can easily set up an account directly within the app if you don't already have one. The app uses the same login credentials as your jea.com account, making it convenient to access your utility services.
Yes, you can pay your JEA bill directly through the app. The app supports multiple payment methods, including bank accounts, debit/credit cards, and mobile wallets, offering flexibility for your convenience.
The app features an Electric Outage Map that you can view in full screen. You can easily report electric and water outages directly through the app and receive updates on the restoration progress.
Yes, the My JEA app is free to download and use. There are no in-app purchases or advertisements mentioned, providing a straightforward experience for managing your utility services.
