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My JEA

My JEA

by KUBRA Data Transfer

7.5K ratings
51 reviews
💼 Business
🔧 Utilities
Free

Details

Released
September 23, 2024
Updated
June 10, 2026

Features

Developer

KUBRA Data Transfer
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❓5 answered
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📦~ in 3 months
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About

Manage your JEA utility account with ease. View and pay bills, track energy consumption, report outages, and update your information. Get quick assistance and sign up for paperless billing.

✓View and pay bills
✓Track utility consumption
✓Report electric and water outages
✓Update account information
✓Request payment assistance
✓Sign up for eBill paperless billing
Show original description

What users say about My JEA

Reviews of My JEA are mostly positive: the Utilities app is rated 4.9/5 from 7.5K App Store ratings. What users like most: user-friendly interface, seamless bill payment. Top complaints: login/payment issues, unnecessary reminders for paid bills. Summarized from real user reviews.

Positive things

  • 👍User-friendly interface
  • 🚀Seamless bill payment
  • 💡Outage map and usage reporting
  • 👍Convenient mobile experience

Negative things

  • 🐛Login/payment issues
  • 🤔Unnecessary reminders for paid bills
  • 🐛App not working for some users
See all reviews

What's New in My JEA

1.5.1

June 10, 2026

We are constantly improving our apps, and we encourage you to stay up to date for the best performance.

User reviews

Most RecentHighest RatedLowest Rated

Paying made easy

I love being able to make a payment on the phone but hate having to make a transaction fee.
L2Lizallen 22

Terrible App

I still get charged late fees and penalized even after making payments, app gets shut down constantly and there is no customer service
SShaudd09

It’s ok

You can’t use Apple Cash, but Apple Pay is an option… kinda stupid.
ODOY DAV

We made it

Billing it right feeling like a adult
MMarvel_61

Fix your app

The app isn’t user friendly. If there’s a way to set up autopay I have yet to find it and it never notifies me when my bill is due…
MMikeyVetrero
See 46 more reviews

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User experience

🐞

Reported Bugs

2 issues

Login screen errors

Bug

Compatibility problems with older devices

Bug
✨

Requested Features

2 requests

Dark mode option

Feature

Improved customer support for app issues

Feature

FAQ

What can I do with the My JEA app?

The My JEA app allows you to manage your JEA utility account. You can view and pay your bills, monitor your electric and water consumption with detailed graphs, report outages, and update your contact information. It also provides easy access to customer support and options for payment assistance.

How do I sign up for an account?

You can easily set up an account directly within the app if you don't already have one. The app uses the same login credentials as your jea.com account, making it convenient to access your utility services.

Can I pay my bill through the app?

Yes, you can pay your JEA bill directly through the app. The app supports multiple payment methods, including bank accounts, debit/credit cards, and mobile wallets, offering flexibility for your convenience.

What if I need to report an outage?

The app features an Electric Outage Map that you can view in full screen. You can easily report electric and water outages directly through the app and receive updates on the restoration progress.

Is the app free to download and use?

Yes, the My JEA app is free to download and use. There are no in-app purchases or advertisements mentioned, providing a straightforward experience for managing your utility services.