Mobile service
I love my Jefferson Bank and I love their mobile services
Needs serious improvement if they want to compete
I can’t even view my card digitally, the FAQS link is broken, there is zero help on the app. Compared to my other banking apps this is antiquated and poor.
Response from developer
Hi there! Sorry to hear we’re not meeting your expectations. We love hearing your thoughts on the digital card, it’s on our radar and will pass along your feedback to management! Good catch on the link - we’re in the process of fixing it now! For quick help in the app going forward, you can go to Customer Service and start a secure chat. Thank you!
Jefferson bank app crashed
App crashed. Reinstalled. App was empty. Grrr
Called for help was told to uninstall it and reinstall. App still empty. All I get are the logo words Jefferson bank, don’t even show the JB picture logo. I need help but doesn’t seem to be any help. Suggestions? Or I will daily call bank to see what has gone through. Now I don’t even have a statement. Should I change banks? Any help possible?
Called for help was told to uninstall it and reinstall. App still empty. All I get are the logo words Jefferson bank, don’t even show the JB picture logo. I need help but doesn’t seem to be any help. Suggestions? Or I will daily call bank to see what has gone through. Now I don’t even have a statement. Should I change banks? Any help possible?
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No app
App crashed. Reinstalled. App was empty. Grrr
My banking experience
I absolutely love your app! It is so easy to use and I am able to use the fingerprint which is awesome! Thanks for making my banking experience so much easier! Jacob Stokes is the absolute best to work with! He has helped me with some issues and took the worry away! Thank you again Jacob!!!
You will be charged a monthly fee
They will charge you a month see for to use this app.
Not worth it at all! Look for a better bank that pays interest each month instead of charging you.
Not worth it at all! Look for a better bank that pays interest each month instead of charging you.
Response from developer
Hi there! We’re happy to share our app is completely free to download and use. We don’t charge customers a fee to use this app. If you have any questions about fees you may be receiving, we’d be happy to help! Feel free to give us a call at (866) 236-8744 and we can look into this further for you. Thank you!
Service
Excellent
You’ve come a long way!
It was 1960, you had to carry around a “savings book” that you had to Hans carry to the back to make a deposit that was all done by hand. They stamped your book with your balance, and dare you not loose the book. Banking has come a long way. I live online banking where everything can be seen and done, all on line with a click and an enter. I love it!
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Jefferson Bank
Very pleased with JB in all aspects. Mobile, phone and direct transactions!
Love my bank. They understand me and my shortcomings most of the time
Stop
Performance review
I am not very technical advanced this app was very easy for me your staff is wonderful very helpful in my time of need if I can operate this app I believe anybody can thank you for all your help and patience!!
Best bank
Best bank best app best online
Best bank for 30 years
Best bank for 30 years
Love the app!
Have never had any problems!
My banking experience
I absolutely love your app! It is so easy to use and I am able to use the fingerprint which is awesome! Thanks for making my banking experience so much easier!
Great work
Appreciate having my secure info available when I need it.
J bank
I have bank here for 50 plus years I love this bank and the employees you will never lose me! Thanks
Great app!
Nice hometown bank!
Great App
Great App
Great App, Great Bank
Jefferson Bank has had my business for a long time. Their app gets updated regularly and they listen to every issue I’ve pointed out. The people at the bank are great. You actually get to talk to someone at the bank vs a call center across the world.
Customer service
Great staff and willing to go the extra mile.
