Angry
I have used our double oven sparingly. Actually had two years of no use when I was traveling and searching for medical care for my wife. It has not worked for the past 6 months and the part is allegedly on back order. The delivery date is constantly set back and now I am told there is no ETA. I have been caring for a very sick wife for years and have no oven for meal prep. We thought we were buying a high end appliance and all we have is non-functioning junk in our wall.
I have had to work hard to not add expletives to this review.
I am extremely unhappy and angry.
I have had to work hard to not add expletives to this review.
I am extremely unhappy and angry.
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Response from developer
Hi, we won't accept anything less than perfection and neither should you. Please use the 'Give Us Feedback' option on the mobile app after logging in (in Settings) to 'Report this bug' or you can reach out to us directly at 800 536 6247. Our hours of operation are from 8 am - 6 pm EST Monday - Friday
Not backwards compatible
Wasted an hour today trying to connect my Jenn Air dishwasher to wi-fi with this app. Finally contacted support who informed me they have abandoned support for dishwashers, but are “working hard on future updates” that may support older models. Biggest problem is that the connect workflow, and online guidance, leads you to believe it is possible. A simple error message like “your dishwasher is not supported” would have saved much headache.
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Wifi
At first, I thought I would never use the wifi option. Boy was I wrong! I don’t use it everyday but it’s the little recipes that I love it for. Today I’m making Pavlova for the second time and it’s a great feature for this. I can put it, bake for 2 hours and leave to cool over night and the oven turns off on its own! I also love many other features and the look. It takes getting used to that there’s no screen display, so that’s why I gave it four stars. Otherwise it’s great and good value.
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Why is this app so terrible?
Always logs me out, doesn’t remember the password, latest update is just so ugly, why is this app so terrible?
And what’s impressive is that the latest update (July 2026) is even WORSE than the old app!
And what’s impressive is that the latest update (July 2026) is even WORSE than the old app!
New update broke dishwasher connection
Dishwasher show blank page for device details and no longer in the add new device page. Please be responsible for the devices you are selling and the software!
Lost ability to manage dishwasher
The new update broke the connection to my dishwasher. Other appliances are still able to be managed, but the dishwasher, which shows in the app, has no functions available.
Unable to manage devices anymore!
One of the recent updates seems to have removed some devices from being managed anymore and now the app is totally useless to me!! I have a few JennAir appliances which are just 5 yrs old, so surprised/frustrated that they are no longer manageable! Looking for a way to rollback to a prior version to see if I can restore management that way. Very poor technology roadmap!
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Very Poor App
Every week I get disconnected from this stove and it takes several tries to restore the connection. Sometimes I just give up. I split the home network to include a 2.4GHz network. The router is literally on the other side of the stove. Next purchase will not be a JennAir.
Response from developer
Hi, we won't accept anything less than perfection and neither should you. Please use the 'Give Us Feedback' option on the mobile app after logging in (in Settings) to 'Report this bug' or you can reach out to us directly at 866 333 4591. Our hours of operation are from 8 am - 6 pm EST Monday - Friday
Can get much better
The app always disconnects after a few days and I need to log in again. Why the oven only in 25 degrees increments. Not very intuitive. I had a much cheaper Cafe oven that their app was much better and user friendly.
Why is this app so terrible?
Always logs me out, doesn’t remember the password, latest update is just so ugly, why is this app so terrible?
Better but still meh
With version 6, I can finally see the status of my microwave. But the assisted cooking still doesn’t work. It prompts me to add an appliance and then can’t find the microwave that is already visible elsewhere in the app. Please get what was advertised as a key feature of this appliance to work!
Bugy
One of the worst apps I have used. The update process is particularly poor.
NEW RELEASE DOSENT ALLOW CUSTOM TEMP
I’ve been using this app for a year and generally the functionality is pretty terrible, but at least I could manually specify what temperature I want my oven at as bread baking requires specific temperatures, now with this new app update I am stuck at what is on the dials as opposed to sending a custom temperature to the oven. Totally disappointed in this update. Please allow the functionality to manually input temperature back.
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This app used to be good
This app used to be good, one of my favorites. Now it is constantly logging me out and disconnecting my stove so I cannot operate it from the app. I have tried many attempts to reconnect it and I cannot for the life of me get it to work. I don’t know what changed with this app, but please fix it!!!!
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Response from developer
Hi, we won't accept anything less than perfection and neither should you. Please use the 'Give Us Feedback' option on the mobile app after logging in (in Settings) to 'Report this bug' or you can reach out to us directly at 866 333 4591. Our hours of operation are from 8 am - 6 pm EST Monday - Friday.
No instructions
First in the instruction manual you’re only instruction for getting an app is “get the app. Not the name of the app. Not where to find it. Then it has no instruction of how to do anything and I suppose to young people figure it out, but it would be nice for them to give a little heads up. Turn this touch that. I don’t know how to see what temperature my oven is at. I don’t know what the shimmering circle means. I wish I hadn’t bought the stove.
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Buggy and counterintuitive to use.
There’s some basic functionally that works, such as setting the temp on the appliances, lights on and off, etc. but the app is such a chore to use because of bugs and terrible navigation that I don’t bother
First the temperature probes don’t update. You need to force close the app and reload it to get food temperature.
Navigation is also a bit clunky and options that would intuitively take you back to a previous screen or menu turn off your appliances (why would cancel in a menu turn off my oven?!).
The labeling just doesn’t make sense and the usability just isn’t there.
EDIT: so wanted to update my review and say it’s actually even worse to use than I previously thought.
The black typing on a 90% gray background was the most ignorant UI design ever made.
When the app loses connection to an appliance it just keeps looping a screen to “check firewall” and the try again or call support buttons just kick you back to the Home Screen. Do the idiot developers who made this app even know what a firewall is because not only do my other Jenn air appliances still work but the ones that don’t can clearly talk to the internet when they do firmware checks and auto update the clock.
Way to go guys, you managed to make a one star app even worse!
First the temperature probes don’t update. You need to force close the app and reload it to get food temperature.
Navigation is also a bit clunky and options that would intuitively take you back to a previous screen or menu turn off your appliances (why would cancel in a menu turn off my oven?!).
The labeling just doesn’t make sense and the usability just isn’t there.
EDIT: so wanted to update my review and say it’s actually even worse to use than I previously thought.
The black typing on a 90% gray background was the most ignorant UI design ever made.
When the app loses connection to an appliance it just keeps looping a screen to “check firewall” and the try again or call support buttons just kick you back to the Home Screen. Do the idiot developers who made this app even know what a firewall is because not only do my other Jenn air appliances still work but the ones that don’t can clearly talk to the internet when they do firmware checks and auto update the clock.
Way to go guys, you managed to make a one star app even worse!
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Response from developer
Hi, we won't accept anything less than perfection and neither should you. Please use the 'Give Us Feedback' option on the mobile app after logging in (in Settings) to 'Report this bug' or you can reach out to us directly at 800 536 6247. Our hours of operation are from 8 am - 6 pm EST Monday - Friday
Difficult to use
Wall oven is connected to the app and I can set temperatures etc, but the assisted cooking feature doesn’t recognize the oven is connected and just gives me a message that it can’t find any appliances. Would love to be able to use the assisted cooking feature.
STAY AWAY FROM JENN AIR. Have had this wall oven for 3 months and the microwave has stopped working. Scheduled repair and waited for 4 hours, but no one came and no one called. Called them to find out what is going on and only answer was to reschedule so I could spend another 4 hours waiting and hoping. The customer service rep said they couldn’t do anything because they send everything to a third party. So they won’t take responsibility for their own service. I wish I had never bought Jenn Air, every product I own has been disappointing.
Save the pointless response here. A company that really cares would contact me after not living up to their promises.
STAY AWAY FROM JENN AIR. Have had this wall oven for 3 months and the microwave has stopped working. Scheduled repair and waited for 4 hours, but no one came and no one called. Called them to find out what is going on and only answer was to reschedule so I could spend another 4 hours waiting and hoping. The customer service rep said they couldn’t do anything because they send everything to a third party. So they won’t take responsibility for their own service. I wish I had never bought Jenn Air, every product I own has been disappointing.
Save the pointless response here. A company that really cares would contact me after not living up to their promises.
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Response from developer
Hi, we won't accept anything less than perfection and neither should you. Please use the 'Give Us Feedback' option on the mobile app after logging in (in Settings) to 'Report this bug' or you can reach out to us directly at 866 333 4591. Our hours of operation are from 8 am - 6 pm EST Monday - Friday
Awful
Always losing connection and so difficult to reconnect
JennAir range
Continually disconnects from network and won’t reconnect without unplugging power and rebooting.
So many bugs
Hard to use
Response from developer
Hi, we won't accept anything less than perfection and neither should you. Please use the 'Give Us Feedback' option on the mobile app after logging in (in Settings) to 'Report this bug' or you can reach out to us directly at 866 333 4591. Our hours of operation are from 8 am - 6 pm EST Monday - Friday
