Good app, but it has some bad practices
So, I was reloading my card, and noticed one day that the minimum amount without a custom option was $25. I decided to just click custom and set it to $15, which is more reasonable for the coffee shop I frequent. When I went to reload though, I was stopped because my previous reload appeared to have declined, resulting in me owing the app $20 plus **two sets of $4 penalty fees** resulting in me owing almost $50 instead. This is also not entirely relevant to this specific experience, but the app can also be inaccurate (as in offering options that cafés don’t have) or the app can just magically become unavailable. To reiterate, I do really love this app and I believe in the vision, but these practices are suspect at least.
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Great coffee
This place is the best coffee in Lewis County. Way more better than Dutch Bros or Starbucks by far. i’ve also liked that they changed it up between seasons and have different drinks to try.
Delicious!
Love all of their flavors!! Very friendly as well!! Support small business!!
Do better
User interface is not the greatest, couldn’t apply a coupon for using the app and there was a service fee that was included that was not disclosed.
Improvement request
By now, majority of developers have incorporated multiple settings options- unfortunately for me, I am losing my eyesight and downloaded this app to help me see the menu- this app does not allow the capability to zoom in so I can read ingredients, nor can I increase the text size or rotate screen (landscape vs portrait). or change background- low vision people need capability to have dark background, white text.. small thin black letters on white or light background is impossible to read. Could have been great.
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$50 min card load requirement
I used to use this app a lot, I’m officially done. It now requires you to put a minimum of $50 on the app in order to use it. That’s asinine and it’s never gonna happen. It used to let you do $10 which I was perfectly fine with, now I’m just done and not going to use it.
No thanks
Recurring texts at 9:00 pm
Tip
Why does your app automatically add a tip??
Hand crafted coffee wins!
Thanks Ladro!
The best of all worlds
I love this app so much. I’ve been prioritizing black owned, family owned, and indigenous businesses for about 15 years with all my friends and finding an app of businesses that practice reparations with transparency is what we have needed this whole time. We don’t have to worry that the “diversity” claims are just a marketing strategy. It’s so dope.
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Joe coffe
Very friendly and helpful
Joepass?
I went and added money to the gift card but it would t allow me to use it. And I also don’t love that they automatically tip a $1. That’s not what tips are.
Delicious Coffee
I have tried decaf coffee at many places, but the flavor at Caffe Ladro 333 Bellevue WA is so good, As I finish one, I find myself craving another cup! Mmm…I will definitely look for more locations as I travel.
Great place
The sandwiches are wonderful as well as the drinks.
Easy and quick
Convenient
Refund of money
I’d really like the option of a refund of the money I deposited onto my app even if there is a small service charge. There are really no coffee shops near me that use the app.
Making me spend more???
Will not let me load less than $25 at a time into the app. My fav coffee shop is using this now so I have no choice. Best solution = load exact amount needed, next best solution would be being able to load as little as $5 at a time
Alerts at 9:45 PM?!
I have been a Joe user for years. All of a sudden they have been sending me alerts every night at 9:45 PM. Not only am I not going for coffee this close to bedtime, none of my local coffee shops are open!! I lowered my rating from 5* to 1*…after I turned off all Joe notifications.
Does not allow checkout
Despite having 3 cards on file, I am unable to use any of my rewards because the app does not allow me to check out at all.
Annoying preloaded requirements
The app tries to push you to auto reload, and the set dollar amounts are fixed at higher amounts than I would like… You are not allowed to load $10. It starts at 25 and goes up. It’s a bit manipulative and I think it is designed to benefit from people who abandoned their balances. We should be able to pay the amount we want or even pay the service or Cafe the precise amount.
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