Joy Reviews: Is It Legit?

Customer Experience

Positive experience77.2% of reviews
Neutral3.1% of reviews
Negative experience19.7% of reviews

~ Based on 127 written reviews from the US App Store.

What users say about Joy

Is Joy Safe?

Joy: Baby & Parenting Experts appears safe based on user ratings. AppsHunter Safety Score for Joy is 92/100.

This assessment is based on 976 user ratings, with an App Store average of 4.6/5.

Safety Analysis

90.5% of ratings point to a safe experience
1.7% of ratings suggest some concerns
7.7% of ratings point to a risky experience

~ Based on 919 App Store ratings for Joy.

Is Joy Legit?

Joy: Baby & Parenting Experts appears to be a legitimate app. AppsHunter Legitimacy Score for Joy is 83/100.

Based on 83 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

Newborn photos

Had to download the app to access my newborn photos and I do not love how pushy the app feels.

So surprised and impressed

I really find Joy extremely useful as a first time mom. You feel like you’re talking to a real person, but you also have the option to switch to human support. Responses have been fast and helpful and they link out to articles as needed on big topics too.

Great for staying on schedule for newborns!

Very helpful app for tracking your newborn’s sleeping, feeding, pumping, and changing schedules. I love this app so much!

Very Surprised

I was not expecting much from this app. It came with another subscription that I bought, and I didn’t think I would use it. Instead, I found myself talking through many baby challenges with it in the middle of the night and being able to trust that this app was not just AI, but it was based on real data that has been checked and is proven for babies. It has provided everything from meal prep ideas to what is normal for different stages. It’s just fun games to play with your infant and helps problem solve schedules when things are getting complicated. A great resource!
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Love it!

This app is such a game changer for me personally. If I have anxiety about something or just want an answer, instead of asking google, I ask the Joy app and I instantly get an answer or reassurance I need for my baby/ kids. I absolutely love this app.

Scam pointed at new parents

We did a photo shoot with our newborn in the hospital. To see the photos we had to be signed up for this app with a subscription. I specifically asked to avoid this. So now someone with a newborn has 30 days to cancel during probably the most busy time of their life. Big scam! Boo at everyone involved in this.
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Unresponsive

Very limited options when it comes to communication, most of the time you can only text. The texting was fine at first, but eventually they just stopped responding and literally ghosted me. I wasn’t even reaching out that much, but after a few exchanges I just got left on read. Horrible experience.

Absolutely helpful

This app is great in every way! Very helpful and convenient.

Nice to track, but AI and live peeps are bleh

They tend to get time zones wrong and the live chat people are hard to get and not very empathetic

Got this app from buying my hospital photos with my newborn

I really enjoy this app because the AI is very specific when answering my questions. There is an option to speak to a real human or a phone call. There are effective timers and logs for your baby too.

Scam

This app was supposed to be some way for me to access my newborn’s photos but ended up being some subscription service that charged me without my knowledge.

Love this app!

I’ve been using the Joy Parenting app since my baby was a newborn, and now that he’s 15 months old, it’s still one of the parenting tools I use the most. I love being able to keep track of diaper changes, naps, and nighttime sleep all in one place.

My favorite feature is the ability to ask a parenting coach questions at any time, day or night, and get helpful, thoughtful feedback. Parenting comes with so many questions, especially when you’re in the middle of something and need guidance right away. Having that support available whenever I need it has been incredibly helpful.

I’ve found the app useful through so many different stages, and I definitely recommend it to other parents!
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So helpful for my newborn!

Love this all so much! Amazing to have 24/7 support for my questions in the middle of the night

Very helpful to new moms!

I have found the advice very helpful as a new mom! Having someone to talk to that gives solutions that are more tailored to the information and situation I’m in is so nice compared to cookie cutter responses other places!

Surprise

How much I use this app and enjoy it was a huge surprise to me.

Great All-in-One App

This app is much morr useful and resourceful than I anticipated it to be. Love that you can get advice from experts in real time. It’s also super easy to navigate the app amf track feedings, diapers, and sleep.

Amazing and necessary for all parents!

Joy is amazing and truly has all answers to any question a parent may have right in your back pocket.

Wonderful app

It was great for when I needed it, I got 3 months free through pictures at the hospital when my baby was born and I used it diligently up until I needed to pay for the subscription.

Helpful

Very helpful and quick. Can ask this anything, and get insightful and helpful advice along with resources from where the info came from

Peace of mind

The Joy app has truly given me peace of mind, especially when I have pressing or burning questions about my baby’s growth, how can I help better as a parent, or what to prepare for milestone wise.