Terrible company. Avoid.
Chargers broken, app nonfunctional, customer service “transferred” me, and by that I mean I contacted the right department, was told it was the wrong one, and then was put on hold for 30 min before I just hung up. Insane. Do not use.
Truly horrible app/EV charging company
These chargers are in my building and the only way to use them is to log into this app every time and then it almost never works. Particularly bad the last few days, but always awful. Why don’t the developers care about customer service at all?
Very Unstable
Every since the 2023 migration this app has been extremely unstable. At times it sends error codes 401, or I have to continuously delete and reinstall app. Customer service is non responsive and it’s a shame how terrible this app is performing in the EV charging space!
Error when creating new account.
I keep getting the error - Request failed: bad request (400) when trying to create an account. Cannot go any further.
Beg your institution to use another service
A sloppy mess of an app/service. Feature poor, poorly constructed and maintained. Incompetent front end/UI/UX as well as backend/server/database side. Broken more often than functional, it seems to update to a new and worse form every couple weeks which introduces novel failure modes. If you require any minimum uptime on your vehicles, look elsewhere for charger management services. 1/5 because there’s no zero.
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Very good for what it is for
After reading some reviews I don't think most people know what this app is actually for. Enel X has at least three and I think I just found a 4th app for its chargers.
This app is basically for employees or administrators of company and private networks. It works with the web based dashboard that administrators use to allow users to charge and the various settings.
Important note:
Don't set up your account until an administrator has invited you. If you do, the system won'y let them add you because you already have an account. No biggie, but it requires tech support to move that email over.
Once you are set up it is very intuitive and you can see everything except amps for whatever reason, but most people will be happy to see KWs and time, time remaining, miles added, and battery added.
The screens could be a little prettier, but the app is comparable to most others.
This app is basically for employees or administrators of company and private networks. It works with the web based dashboard that administrators use to allow users to charge and the various settings.
Important note:
Don't set up your account until an administrator has invited you. If you do, the system won'y let them add you because you already have an account. No biggie, but it requires tech support to move that email over.
Once you are set up it is very intuitive and you can see everything except amps for whatever reason, but most people will be happy to see KWs and time, time remaining, miles added, and battery added.
The screens could be a little prettier, but the app is comparable to most others.
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Better off using the browser
Seriously this app doesn’t even work. It’s quicker to plug in a Card on the browser. Car sat for 10 minutes while being billed for occupancy but not charging
Avoid this app
I don’t think I’ve ever actually written a review for an iphone app but this app is so bad that I felt the need to share my experience.
App is very slow with lots of bugs and randomly crashes. The home page always says “Locations coming soon” with no actual listed charging locations even though I’ve been using the same Juice pass charger for 6+ months.
I contacted a support rep. from the company because the app wouldn’t open for weeks. We were emailing back and forth for a couple days trying to figure out the problem and they just randomly stopped responding. couple months later they emailed back saying they forgot about me and were having problems with the app so I wasn’t the only one.
The only reason why I’ve been using this app and their charging stations is because they have them at my work which makes it a convenient place to charge since I do not have a place to charge my car at home. Sometimes I get so fed up with this Juice pass app and their chargers that I go and find a super charger instead on my way home but they are more expensive.
Overall, the app does not function well and the support for the app is very poor. Avoid if possible.
App is very slow with lots of bugs and randomly crashes. The home page always says “Locations coming soon” with no actual listed charging locations even though I’ve been using the same Juice pass charger for 6+ months.
I contacted a support rep. from the company because the app wouldn’t open for weeks. We were emailing back and forth for a couple days trying to figure out the problem and they just randomly stopped responding. couple months later they emailed back saying they forgot about me and were having problems with the app so I wasn’t the only one.
The only reason why I’ve been using this app and their charging stations is because they have them at my work which makes it a convenient place to charge since I do not have a place to charge my car at home. Sometimes I get so fed up with this Juice pass app and their chargers that I go and find a super charger instead on my way home but they are more expensive.
Overall, the app does not function well and the support for the app is very poor. Avoid if possible.
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401 or 500 error in sign in
Can't sign in and chargers don't work.
Horrible…
Our local college recently installed Enel X chargers on campus. This app is terrible! I can’t even register for an account. I keep getting “bad request 400 or 500” responses. I receive a “thanks for signing up” email then it refuses to accept the the password. I called the company and got a woman I could barely understand (I speak 3 languages). They said tech support will be calling you - never happened! They actually want to charge for this “service”?
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Terrible
Poor design and I still have a log in issue. Old version of the software has same issues. One star is too much for this app
Keeps crashing
Every time I try to see other items in the menu the app crashes
Wry poor App
I was not able to save my VIN number in the App and it would not let me get an further. Not even sure why the VIN number is required? Other Apps of this kind only require the vehicle model and license plate number.
Worst app never works they didn’t even manage to renew certificate
I also usually don’t write reviews but the experience with juice box has been so frustrating. I have 20 of their chargers in my office parking garage but I can almost never use them because the app never works!!! Horrible!
Trash can’t login or reset password
If you’re considering adding this to your property: don’t.
App broken
First I'd like to express how annoying the length of the charging cords are. Cannot reach port. Gotta download the app, then enter VIN number, and the app won't allow you to save the VIN. Then you try to charge your truck and it doesn't do anything. There's no phone number on the charging station or this app. No charge on my truck and stranded in Northwestern Montana.
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Worst App in human history
I generally don’t write reviews but this is by far the single worst app I have ever downloaded. Nothing works. It’s not even worth my time to list how garbage this app is.
App is a joke
I’ve been trying to set up an account for two weeks. Keep getting server errors. 400/500. Forget it.
Garbage interface, garbage app, did not ever work
See above. This charger never worked after 30 minutes of messing around with the charging station interface and useless app. Nothing worked but they still somehow charged my $6.75 even thought the rate was $2.50/hr and my car never pulled one second of charge. Avoid these chargers wherever possible.
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Junk
App stinks! Unstable and useless!
