Terrible company. Avoid.
Chargers broken, app nonfunctional, customer service “transferred” me, and by that I mean I contacted the right department, was told it was the wrong one, and then was put on hold for 30 min before I just hung up. Insane. Do not use.
Truly horrible app/EV charging company
These chargers are in my building and the only way to use them is to log into this app every time and then it almost never works. Particularly bad the last few days, but always awful. Why don’t the developers care about customer service at all?
Very Unstable
Every since the 2023 migration this app has been extremely unstable. At times it sends error codes 401, or I have to continuously delete and reinstall app. Customer service is non responsive and it’s a shame how terrible this app is performing in the EV charging space!
Error when creating new account.
I keep getting the error - Request failed: bad request (400) when trying to create an account. Cannot go any further.
Beg your institution to use another service
A sloppy mess of an app/service. Feature poor, poorly constructed and maintained. Incompetent front end/UI/UX as well as backend/server/database side. Broken more often than functional, it seems to update to a new and worse form every couple weeks which introduces novel failure modes. If you require any minimum uptime on your vehicles, look elsewhere for charger management services. 1/5 because there’s no zero.
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