Set-up
Response from developer
Hello, I’m glad to answer your questions. Could you tell me what problem you’ve encountered and describe it in detail? If you run into any difficulties using our product, please write down a detailed note of your issue and send your watch’s IMEI number to our email. Our technical team will reply to you as soon as possible.support@motto4u.com
Worst software
Response from developer
Dear customer, we are truly sorry to learn about your unsatisfactory review and sincerely apologize for the poor user experience caused by the functional defects of our product. We take the issues you raised very seriously. Our technical team will immediately conduct review and testing, optimize the firmware to fix bugs, and rigorously improve our factory inspection procedures.
Location accuracy
Response from developer
Thank you for your feedback regarding the watch location issue. We sincerely apologize for the inconvenience caused. Our technical team has noted your problem that the app fails to show the accurate watch location and always displays California. We will arrange an urgent investigation and troubleshooting as soon as possible. We will keep you updated once we have any progress.
No stars
Response from developer
If you are unable to set up multiple accounts, please send an email to support@motto4u.com with detailed information about your issue.As for the PUK code, you can get it directly from your SIM card operator.
Horrible app
Response from developer
I'm sorry for any inconvenience caused to your usage. Could you please tell us what issue you encountered? We will fix it and continue to improve.
It works well
Response from developer
Thank you for your five-star review. We will continue to strive to optimize our products
Can’t complete Setup
Response from developer
Hello, Thank you for reaching out to us about the issue with your registration code on your JuniCare watch. We sincerely apologize for the inconvenience this has caused during your setup process. This issue may occur due to a few reasons—such as a typo in the code, network connectivity, or a temporary sync delay. To help resolve this quickly, we recommend the following steps: 1. Double-check that the registration code entered matches exactly what was provided . 2. Ensure your watch and phone are connected to a stable internet connection. 3. Restart both the JuniCare app and your watch, then try the setup process again. If the problem persists, our support team is here to assist you. Please contact us directly at support@motto4u.com with your device model, app version, and a screenshot of the error (if possible). We’ll investigate promptly and get your setup back on track. Thank you for your patience and for using JuniCare. Best regards, The JuniCare Support Team
Many functions
Response from developer
GOOD！
System anomaly
Response from developer
Thank you for reaching out and sharing your feedback regarding the system anomaly message in the JuniCare mobile app after the recent update. We sincerely apologize for the inconvenience this has caused. Our team is actively investigating this issue, and your report is very valuable in helping us resolve it quickly. To assist you better, could you please send more details—such as your device model, operating system version, and any screenshots if possible—to our support team at support@motto4u.com? We appreciate your patience and are committed to ensuring a smooth experience with JuniCare. Thank you for your understanding and support.
Not recommended
Response from developer
Dear user, Thank you for reaching out and sharing your experience with the JuniCare app and your watch. We sincerely apologize for the inconvenience you've encountered, including the automatic shutdown, prolonged unresponsiveness, and the inability to disable Flight Mode—both on the watch and within the app. We understand how frustrating this must be, especially when it affects your ability to make or receive calls. Please note that our team is actively investigating this issue, as it may be related to a software glitch or connectivity conflict. To assist you more effectively, we kindly ask you to contact our support team directly at support@motto4u.com. Include details such as your device model, app version, and any steps you’ve already tried—this will help us resolve the issue as quickly as possible. We’re committed to improving your experience and will ensure you receive timely assistance. Thank you for your patience and understanding. Best regards, The JuniCare Support Team
Do not use
Response from developer
Dear user, Thank you for reaching out and sharing your experience with JuniCare. We sincerely apologize for the difficulties you've encountered while trying to connect the app to your device. This is certainly not the experience we want for our users. Our team takes feedback like yours very seriously, as it helps us improve. To assist you better and resolve this issue promptly, please contact us directly at support@motto4u.com. Kindly include details such as your device model, operating system version, and any error messages you’ve seen—this will help us troubleshoot more effectively. We’re committed to ensuring JuniCare works smoothly for you and will do our best to get this resolved as quickly as possible. Thank you for your patience and understanding. Best regards, The JuniCare Support Team
The worst
Response from developer
Dear user, Thank you for sharing your feedback with us. We're truly sorry to hear that your experience with JuniCare did not meet your expectations. This is certainly not the impression we want to leave, and we take your concerns seriously. We’d like to better understand what went wrong so we can improve. Please feel free to reach out to our support team directly at support@motto4u.com, and we’ll be happy to assist you personally. Thank you again for bringing this to our attention—we value your input and are committed to making JuniCare a better experience for everyone. Warm regards, The JuniCare Team
System anomaly
Not great for multiple kids with a non watch adult
So far I haven’t found a way to connect multiple kids to a parent phone &haven’t been able to not have a kid show up as the admin. After an hour I finally figured out how to have the kids be able to talk to each other only through the chat.
Response from developer
Sorry, this application supports binding multiple watches. To switch between watches, please swipe left or right at the bottom of the map page. For specific steps, please watch the video: https://youtube.com/shorts/D-PNuWabfg0?si=RkL7s58lWOvimqD9 We will optimize the process of binding and switching watches recently. Thank you for your feedback
Horrible I need a refund
Response from developer
Thank you for reaching out to us and sharing your experience with JuniCare. We sincerely apologize for the inconvenience you've encountered with the anomaly message and the difficulty in setting up your watch. This is certainly not the experience we want for our users. Our team is actively looking into this issue to resolve it as quickly as possible. To assist you better, could you please send us more details about the error message and the steps you've taken so far? You can reach us directly at support@motto4u.com, and we’ll prioritize your case. Thank you for your patience and understanding—we’re here to help.
Longitude latitude
Response from developer
Dear JuniCare users, Thank you for contacting us and sharing your feedback. We deeply apologize for the inconvenience caused to you by your son being consistently placed at the default location of 0 degrees longitude and 0 degrees latitude. This was never our intention, and we are extremely grateful for bringing this issue to our attention. The issue has been resolved. Meanwhile, if you could provide more detailed information, such as the device type, application version, and any steps that led to the issue, it would greatly assist us in better optimizing the program. Please feel free to contact us directly at support@motto4u.com, and we will be happy to provide you with further assistance. Thank you for your patience and understanding as we strive to improve JuniCare. Best regards, JuniCare Support Team
System Anomaly message
Response from developer
Dear JuniCare users, thank you for contacting us and sharing your experience. We deeply apologize for the inconvenience caused by the "system exception" message you encountered. This is definitely not the experience we want our users to have. Our team has already resolved this issue. If you encounter any other problems, could you please send more detailed information to our support team via email at support@motto4u.com, including the time when the error occurred, your device model, and any relevant screenshots? We sincerely thank you for your patient waiting and valuable feedback. We promise to resolve the issue for you as soon as possible. Sincerely, JuniCare Support Team
