Delivery wildly unreliable - good luck you’re on your own!
Ordered for delivery from JS that’s a 10min walk from our place. We waited hours - the app provides no status update and no way to contact the store. We ordered at 7:30pm - at 10pm we got a text update saying on the way! But the store closed at 9, and no order ever came. The app apparently sent us $10 for “waiting” but haven’t seen it.
The app is fine for pickup but will never trust them for delivery again! It’s wild to wait 2+ hours for food that is a 4 min bike ride away - and get scammed out of $30 anyway.
The app is fine for pickup but will never trust them for delivery again! It’s wild to wait 2+ hours for food that is a 4 min bike ride away - and get scammed out of $30 anyway.
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Terrible app.
Can’t even see your own orders. Just like a bad quality app
Issues
You can’t submit any issues without going through a giant amount of questions. Clearly don’t care about customers.
App no longer works for rewards
I have to sign in and out 2-4 times every time I open the app. Lost all my rewards
Keeps crashing
The app keeps crashing. I can never finish an order before it crashes.
Best service and delicious food
So my mom and I came in yesterday and the food that we had was delicious that we came back again for the food but we came with my father and he loves it to . Also, the customer service was beautiful and lighthearted and friendly. So huge shoot out to the willow grove Just Salad place . Because we will definitely comeback.
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Service
Oceanside location was fast and great service. Very friendly! Would recommend
No Apple Pay
Why this app does not offer Apple Pay? And it gets worse… After paying for my order, there’s an ads for using Apple Pay. What a shame.
Garbage
Won’t let you pass once you input your phone number
Hi
I was in your store yesterday for first time I asked for the return bowl they said I had to pay for it extra so I didn’t get the blue ball thank
Wouldn’t honor reward
I ordered a bowl that apparently was a “digital exclusive” on the reward it says any bowl etc they refused to honor it bad customer service
I wish you could add more options in your app like add funds it will easy for my kids can use
Good
Great service
I wanted to give Ayanna a shout out for her help today. Thank you again
Great food, horrible customer service
We have been eating at JS for years now. When the app rolled out we used it instead of going through third party apps. That was a mistake. If there is an issue with your order there is NO ONE to contact. The store does not have a phone number for customers and customer service takes hours to get back to you. I had issues on multiple orders but the last was the worse. 2.5 hours to delivery my food and I could not contact anyone for the status. To top it off, they tried to not refund me because I received the food almost 3 hours after I ordered it.
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Doesn’t work
I scan everyone I purchase from them but my past orders don’t show up on the app and neither do my points. Waste of time .
Don’t use the app to order online
It won’t tell you if the place is open and there’s no way to confirm your order is on the way or any way to contact the restaurant that took your money.
Loveeee everything
My favorite place to eat for the past year. I lov everything on the menu.
Love it
This place is amazing food is another level
bringback bowl option not available
can’t find reusable bowl option for pickup orders placed through app, even when selecting for locations listed under the bringback bowl program
They leave your food on the street floor outside
It happened multiple times. I tried reaching out and its just a bot offering you your money back. Its sad because this was a go to for us.
