Garbage
Won’t let you pass once you input your phone number
Hi
I was in your store yesterday for first time I asked for the return bowl they said I had to pay for it extra so I didn’t get the blue ball thank
Wouldn’t honor reward
I ordered a bowl that apparently was a “digital exclusive” on the reward it says any bowl etc they refused to honor it bad customer service
I wish you could add more options in your app like add funds it will easy for my kids can use
Good
Great service
I wanted to give Ayanna a shout out for her help today. Thank you again
Great food, horrible customer service
We have been eating at JS for years now. When the app rolled out we used it instead of going through third party apps. That was a mistake. If there is an issue with your order there is NO ONE to contact. The store does not have a phone number for customers and customer service takes hours to get back to you. I had issues on multiple orders but the last was the worse. 2.5 hours to delivery my food and I could not contact anyone for the status. To top it off, they tried to not refund me because I received the food almost 3 hours after I ordered it.
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Doesn’t work
I scan everyone I purchase from them but my past orders don’t show up on the app and neither do my points. Waste of time .
Don’t use the app to order online
It won’t tell you if the place is open and there’s no way to confirm your order is on the way or any way to contact the restaurant that took your money.
Loveeee everything
My favorite place to eat for the past year. I lov everything on the menu.
Love it
This place is amazing food is another level
bringback bowl option not available
can’t find reusable bowl option for pickup orders placed through app, even when selecting for locations listed under the bringback bowl program
They leave your food on the street floor outside
It happened multiple times. I tried reaching out and its just a bot offering you your money back. Its sad because this was a go to for us.
Reviews
There should be a way to review each order so that there is feedback to specific stores and specific orders . So I don’t have to download yelp.
Slow restaurants.
Order ahead is a must. In store I'd get rid of the smoothie sealing machine. I'd also add more blenders. This is FLL. Otherwise app works fine and is actually a necessity even if the app is a little crusty looking.
And why is my pineapple paradise green some days and yellow the rest. Need staff training.
And why is my pineapple paradise green some days and yellow the rest. Need staff training.
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Signup is Privacy Nightmare
Signing up requires giving your cellphone number and credit card information. No thank you! I’ll stick to places like Panera whose apps take ApplePay and don’t shove their marketing texts down my throat.
they suck
they are very racist and not friendly at all..if you’re not hispanic they look over you. and they continually run out of protein just all around disappointment.
Rewards system inaccessible
Good place and food and all but no matter how many times you try to sign up for rewards on the app, it never actually signs me up or starts earning me rewards. Just useless
Favorites Option
Make it easier to make a favorite. Like a on menu item with extra items that can easily save your choices. My wife has A make your own salad with 23 items
Salad AI…are you serious?
That’s the dumbest thing I’ve ever seen. Deleting the app just because of that
Good
Good
