Hi
I was in your store yesterday for first time I asked for the return bowl they said I had to pay for it extra so I didn’t get the blue ball thank
Wouldn’t honor reward
I ordered a bowl that apparently was a “digital exclusive” on the reward it says any bowl etc they refused to honor it bad customer service
I wish you could add more options in your app like add funds it will easy for my kids can use
Good
Great service
I wanted to give Ayanna a shout out for her help today. Thank you again
Great food, horrible customer service
We have been eating at JS for years now. When the app rolled out we used it instead of going through third party apps. That was a mistake. If there is an issue with your order there is NO ONE to contact. The store does not have a phone number for customers and customer service takes hours to get back to you. I had issues on multiple orders but the last was the worse. 2.5 hours to delivery my food and I could not contact anyone for the status. To top it off, they tried to not refund me because I received the food almost 3 hours after I ordered it.
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