App & Customer Support
No way of reaching customer support directly, except through creating a support ticket, in which no one reaches out to support after raising a ticket. I’ve tried multiple times reaching to Customer Service, but could not get through and after multiple service requests, I never heard back.
also, the app only shows 3–4 Cleaners maximum available (even when booking 10–14 days ahead). Agents have repeatedly said that they will email me, but never do.
also, the app only shows 3–4 Cleaners maximum available (even when booking 10–14 days ahead). Agents have repeatedly said that they will email me, but never do.
Show more
Horrible
Horrible horrible horrible experience. They change professionals around all the time. They overwork them so they are rushing through cleanings to get to the next site.
Horrible mess.
Horrible mess.
Furniture cleaning
I booked furniture cleaning as Diwali is approaching and I was so happy with the service. The whole process was so smooth and hassle free - without any chaos or wastage of water.
Their machines used clean alll the dirt and germs and help dry up quickly without ruining the material.
Overall highly recommended.
Their machines used clean alll the dirt and germs and help dry up quickly without ruining the material.
Overall highly recommended.
Show more
Ac cleaning service
I recently had my AC cleaned through Justlife and was very happy with the team’s work. They were thorough, protected the surrounding area and handled everything with care. A positive experience overall!
🤬
Didn’t clean Belcony when I asked her
Pet control
Very good
Amazing app
Amazing app with everything what you need and proffesional services
Don’t use. Very bad service.
The professionals do not do the service that just life claims to be providing as per their app. The support team promises something and then does not deliver stating company policy and misinformation provided by their earlier colleague. The service quality is also very poor. Even after deep cleaning there were visible places where the cleaning was not done. And these were not hard stains. They were getting removed by hand as well. Two consecutive days of very poor experience, waste of time and frustration. And the worst part is even the customer support just plays good. They do not actually help. Never using their services again.
Show more
Response from developer
We are truly sorry to hear this feedback and would love the chance to understand what went wrong. We would like to look into the matter further, so please share your experience details and phone number registered to your account with us at social@justlife.com, using "App Review" in the subject line.
Cleaners don't show up
Cleaners cancel at the last minute, twice in four days...takes a long time to speak to anyone other than a chatbot, when I finally got a human (Mariam) the replies are slow and unhelpful. Last cleaner assigned to me said they had been signed off work with an injured arm but I couldn't book anyone else.
Show more
Unreliable
Unfortunately app was good at first but its just unreliable now !
3rd time failing in a row!
Out of 4 times I’ve used the service, 3 times were a failure. Once for plumbing they came did nothing and left saying they don’t do this kind of work. But they took the payment in advance and would not return it. 2 other times for cleaning services no one showed up last minute when it had been scheduled a week in advance. They just offer a 15aed discount on the next service! Meanwhile the house was a disaster and we had to scramble to find other companies. To get ahold of just life when there is a problem is impossible and they are non responsive. Horrible service!
Show more
Response from developer
We are truly sorry to hear this feedback and would love the chance to understand what went wrong. We would like to look into the matter further, so please share your booking details with us at social@justlife.com, using "App Review" in the subject line.
Fantastic
Easy process.. convenient
Super Convenient & Reliable
Really convenient app and super easy to book services. I recently booked the deep cleaning service and the whole process was smooth from start to finish. The cleaning team did a great job and I loved how easy it was to arrange everything through the app. Definitely one of those apps that makes managing home services much easier!
Show more
Baz
AVOID MASSAGES DO NOT BOOK they don’t communicate clearly and delay you for hours
Cancellation done with out my knowledge
I don’t know why they canceled my booking without informing me as I have paid and I have been waiting for the lady this is not professional way at all
Handyman service
I had a great experience with this handyman. He was knowledgeable, quickly identified the issues with my door hinges and calcified faucet, and clearly explained what needed to be replaced. He was respectful, clean, and professional throughout the work. I really appreciated that he took the time to show me the problem rather than just telling me what needed to be done. Would definitely recommend him.
Show more
Wow
I had a great experience with Just Life AC Cleaning. The team was professional, punctual, and very thorough with the AC cleaning. They worked neatly, explained the process clearly, and made sure everything was done properly. Excellent service and good value for money. I would definitely recommend Just Life AC Cleaning to anyone looking for reliable AC cleaning services. ⭐⭐⭐⭐⭐
Show more
Spa massage
Really convenient app, especially for book home services in Dubai. I had spa massage today and it’s was amazing, the therapist was professional and the massage was great! I recommend
Massage
Absolutely amazing massage, felt unbelievable after. Would highly recommend.
Super frustrating
There is no phone number to speak with a representative. The professional and timings I booked were cancelled without notice. No one to speak with. Very disappointed
