Bug: e-slip saving incorrectly requests photo library read access instead of write-only access
When Photo Access is set to "Limited Access," iOS allows apps to save new photos without reading the existing library. However, K PLUS triggers a "would like to access your photos" popup on every QR payment because it requests read access to the photo library rather than using write-only access to save the e-slip.
Suggested fix: Use PHPhotoLibrary write-only API (performChanges) for e-slip saving. This will respect the Limited Access setting and eliminate the repeated popup.
Suggested fix: Use PHPhotoLibrary write-only API (performChanges) for e-slip saving. This will respect the Limited Access setting and eliminate the repeated popup.
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“K Plus would like access to your photos”
I set the photos access to “limited access” but everyday i do a QR code scan payment, it asks me “do you want to allow full access to photos?” with a popup saying “allow full access or keep current selection”. i don’t want to allow full access and STOP notifying me to allow full access to my photos!
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Still not allowed use oversea unless you log in while you stay in Thailand.
In 2022, The app does not allow using oversea.
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Terrible face scan feature
Absolutely terrible face scan feature. Does not work. Wouldn’t put my money here unless absolutely necessary. Better off use other bank. Stay way from them at all costs
Response from developer
We apologize for any inconvenience you may have experienced. The bank has received your feedback and will use it for future improvements. Thank you.
useless
the QR code option is a complete joke it does not show you have paid or shows your balance drop so you try again as you would do to pay for a service and again nothing happens then 3 hours later they debit your account and deny any wrong doing an absolute amateur incompetent bank
Worst bank app
Program slow and useless
Has reported many time and they never developed any problem
Has reported many time and they never developed any problem
Restricted From incoming
I have been a long-time customer of Kasikorn Bank, but recently my account has been restricted from receiving incoming funds without any clear explanation. When I asked the officer, I was only told that it was due to “too many transactions,” but no proper guidance or solution was given.
As a customer, I expect transparency and professionalism. I have never been involved in any illegal activities, and all my transactions are clean and legitimate. Unfortunately, the way this situation was handled shows a lack of ethics and care for customers.
Banks should provide clear communication, proper reasoning, and assistance to resolve issues, not leave customers confused and helpless. I sincerely hope Kasikorn Bank can improve their customer service and treat clients with more respect in the future.
As a customer, I expect transparency and professionalism. I have never been involved in any illegal activities, and all my transactions are clean and legitimate. Unfortunately, the way this situation was handled shows a lack of ethics and care for customers.
Banks should provide clear communication, proper reasoning, and assistance to resolve issues, not leave customers confused and helpless. I sincerely hope Kasikorn Bank can improve their customer service and treat clients with more respect in the future.
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Response from developer
We sincerely apologize for the inconvenience caused. We are currently reviewing the information to find a way to assist you. Please contact the K-Contact Center at 02-888-8800. Our service is available every day, 24 hours a day.
Better than others while you are travel overseas
Mobile banking apps from major banks, including Siam Commercial Bank, Bangkok Bank, TMB, and some other have experienced crashes during critical periods, such as payday. Many customers were unable to access accounts or complete transactions during peak demand. But I never have any issue with this bank in my experience. Always reliable and easy to use. Fast processing.only one of my trouble is I can not download this app to use in my new phone because
apps not recognizing new devices or SIMs, requiring them to visit a branch in Thailand to re-register or verify their identity
A prevalent issue is mismatch between registered SIM card details and bank records, which frequently triggers app suspension—from which users seldom recover without making a physical visit to a branch back in Thailand
So, to mitigate such risks, keep alternative payment arrangements or backup banking options readily available. In my opinion and experience, this app still work better than the other Thai bank
apps not recognizing new devices or SIMs, requiring them to visit a branch in Thailand to re-register or verify their identity
A prevalent issue is mismatch between registered SIM card details and bank records, which frequently triggers app suspension—from which users seldom recover without making a physical visit to a branch back in Thailand
So, to mitigate such risks, keep alternative payment arrangements or backup banking options readily available. In my opinion and experience, this app still work better than the other Thai bank
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Facial Recognition
Facial recognition doesn’t work properly. People need to send transfers, please fix it
Barely Functions
Very poor system that could be so much better
Delete the app or regret
If you’re a foreigner,just use other bank.This bank only work within the country.Useless for international transfer.
Account closed
The bank closed my account without giving any logic reason . I was very frustrated from the way they deal with customers
Not always work
This should be able to use even if you in another country with WiFi. Even I have WiFi, it always tells me to connect with different network. I have to fly to Thailand to use this app!! Ridiculous!
Response from developer
Please kindly suggest to contact at +662-888-8800 for English representative. Thank you so much.
The worst app ever
If you don’t live in Thailand, just use a different bank. Kasikorn bank will never worked when you’re in a different country, even though it’s 2025. They always find a way to block you from accessing your account through the app. Good job team! I’m going to close my account for good on my next Thailand trip.
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Response from developer
Please kindly suggest to contact at +662-888-8800 for English representative.Thank you so much
The application is terrible
Thais living abroad. It does not support identity verification outside of Thailand, forcing users to travel back to a physical branch in Thailand just to verify their identity. This makes the app completely unusable for those who reside overseas. A truly frustrating and outdated system.
Response from developer
Sorry for your inconvenience,please contact K Contact Center at +662-888-8800 (24 hours)
Amazing overall
Ui, efficient. Support, 10/10.
Impossible
I HAVE BEEN TRYING TO GO INSIDE THE APP FOR THE PAST HOURS IT DOES NOT LET ME I TRY ONLINE TO GET SOMEONE TO TALK TO ME BUT ITS UNAVAILABLE.
Please Develop App that Works Outside of Thailand
It’s so frustrating that a bank as big as Kasikorn cannot develop an app that works outside of Thailand. I had to deleted the app since everything defaulted to Thai and now cannot log back into my account because I live outside of Thailand. Please fix this for your customers who work/live outside of Thailand, but would like to maintain account.
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Response from developer
Please kindly suggest to contact at +662-888-8800 for English representative.Thank you so much
Poor service
Not recommended for a person who live abroad.
