Weird Company
Response from developer
Hello, we'd like to get more information about the policies you find "weird". Feel free to call us to discuss this further but please note that our customer service agents are francophone and are happy to provide service in English as long as they are treated respectfully.
Bad
Response from developer
Hello, the reservation fee allows us to be the only ridesharing company to provide direct phone customer service every day of the year. If you plan on travelling often, you can purchase booking credits in a package a save on the price of individual booking credits.
Excellent service
Response from developer
Bonjour Abdou, merci d'avoir pris le temps de nous évaluer!
Horrible customer service
Response from developer
Hello, we're sorry you had these issues with your first bookings with us. We need to be informed of the no show or the cancellation to issue a refund, so please contact our customer service at 1-855-526-4274. An agent will be able to follow up with the drivers and move forward with your refund.
Very bad customer service
Response from developer
Hello, we're sorry you're having trouble reaching us. We suggest you try calling again at 1-855-526-4274, we're available every day from 9 AM to 8 PM (6 PM on Saturdays). You can also reply to your confirmation email or fill the evaluation for your ride in your account to inform us of the situation and your fees will be refunded. We also have a chat option directly in the app :)
Facile à utiliser
Response from developer
Merci pour l'évaluation :)
Un moyen facile de voyager
Response from developer
Merci d'avoir pris le temps de nous évaluer, nous sommes ravis que vous appréciez notre plateforme!
Bonne app
Response from developer
Bonjour Didier, merci d'avoir pris le temps de nous évaluer! Vous pouvez enregistrer une recherche et programmer une notification avec l'icône de cloche en haut à droite des résultats de recherche. N'hésitez pas à nous contacter s'il y a quoi que ce soit :)
Marc
Response from developer
Thank you for the review!
Pire application pour covoiturage, baddest app for ride
Facile!
Response from developer
Bonjour Maele, merci pour le beau commentaire :)
Extorting money from people
Imagine charging $8 from 10000 trip cancellation a day or a week!??
You all need to review and revise your booking and cancelation policy. Or better Still copy that of Poparide.
I’m unhappy with the Company and service.
Response from developer
Hello, we're sorry you don't understand our cancellation policy. We only charge a penalty fee for cancellations within 24 hours of the ride, in order to prevent late cancellations and maintain the reliability of our service. Our passengers rely on rides for their trips and late cancellations can be very problematic, this kind of policy is why passengers have trusted us for now 20 years.
Best Carpooling App
Response from developer
Thank you for the review!
Excellent
Response from developer
Merci d'avoir pris le temps de nous évaluer!
Tres bon
Ali
Response from developer
Merci d'avoir pris le temps de nous évaluer!
Tres bon
Merci
Response from developer
Merci pour l'évaluation, nous sommes ravis de pouvoir vous aider dans vos déplacements :)
Communication nulle
Response from developer
Bonjour, n'hésitez pas à nous appeler au 1-877-264-4697 ou nous écrire au info@amigoexpress.com afin de nous fournir plus de détails :)
Driver
Response from developer
Thank you for the review!
