This app provides on-demand food delivery and dining experiences from over 500 high-quality Chinese and Western restaurants. It caters to urban elites in Beijing and Shanghai with bilingual service and long-distance delivery capabilities.
What We Love
- π English language support for expats
- π½οΈ Wide variety of restaurant selection
- π Fast delivery times (when working properly)
- π³ Multiple payment options (WeChat, cash, credit)
- π± Convenient mobile ordering
- π€ Good customer service (when responsive)
- π Grocery delivery option available
- β±οΈ Order tracking functionality
Room to Improve
- β° Frequent late deliveries (30 mins to 2+ hours)
- βοΈ Food arrives cold
- π° Extremely high delivery fees (50-150 RMB vs 15-30 RMB actual cost)
- π¬ Unresponsive customer service
- π App crashes and glitches constantly
- π Frequent app updates causing more problems
- π½οΈ Restaurants don't update menus/inventory
- π Address recognition issues
- π Unreliable delivery drivers
- β Orders missing items or incorrect
- πΈ Prices significantly higher than competitors
- π Poor app performance and lag
