No service in my location
No service in my location
Response from developer
Hi Ashwath Hari, We're truly sorry to hear about your experience. Please share your registered contact details and current address at support@kapston.in so our team can review the issue and get in touch with you regarding an appropriate resolution. Regards, Kapston Home Services
App is too good
Loved the experience.
An Amazing Experience
I loved the partner that came for Pedicure treatment ! It was relaxing and a experience worthwhile.
Not available in your area !!
What’s the point in downloading this App while you are saying we are not available in your area !!!???
⭐ 1 Star – Very Disappointing Experience
I was trying to book a bathroom cleaning service on the Kapston app, but since launch, the app has hardly shown any available slots. Somehow, a slot became available 2 days ago, so I booked it for today.
Later, customer support called me and informed me that the service partner was unavailable and asked me to reschedule for tomorrow. However, when I checked the app, the same partner was still showing as available for today, so I rescheduled the booking back to today.
Again, customer support called and said the partner was unavailable due to an emergency and was not responding. If a service partner is unavailable and not responding, why is the app still showing his slots as available? Can’t customer support or the backend team simply disable his availability until he confirms that he can take bookings?
This creates unnecessary confusion and wastes the customer’s time. As a new service provider, Kapston should have a much better system for managing partner availability and bookings.
Now, after all this, the app is again showing no slots available for the next 4 days.
Overall, a very frustrating and disappointing first experience. I hope Kapston improves its booking and partner-availability management before expanding further, because customers should not have to repeatedly reschedule due to issues on the service provider side.
Later, customer support called me and informed me that the service partner was unavailable and asked me to reschedule for tomorrow. However, when I checked the app, the same partner was still showing as available for today, so I rescheduled the booking back to today.
Again, customer support called and said the partner was unavailable due to an emergency and was not responding. If a service partner is unavailable and not responding, why is the app still showing his slots as available? Can’t customer support or the backend team simply disable his availability until he confirms that he can take bookings?
This creates unnecessary confusion and wastes the customer’s time. As a new service provider, Kapston should have a much better system for managing partner availability and bookings.
Now, after all this, the app is again showing no slots available for the next 4 days.
Overall, a very frustrating and disappointing first experience. I hope Kapston improves its booking and partner-availability management before expanding further, because customers should not have to repeatedly reschedule due to issues on the service provider side.
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