Bad ETA estimates
Uber for PEI but double your ETA for time until pickup
Sucks
App sucks doesn’t verify email. It’s like this was made in the stone ages. Get into the 21st century.
Good
App worked great, driver was on time and nice
Не работают
Не работающие приложение
Do not work
Can’t register
Decent service, Bad UX
Horrible user experience. Hard to make sure you entered the right address and just very unintuitive. That aside, the service is decent
Terrible company, terrible service, bad management.
Overall, a bad company with bad management that have no care in the world. It's truly a shame what they're doing, and I'm glad other companies are starting to take over. Kari needs new management.
Great service, great app
Very pleased with this ride service. The app always works well, and the drivers are always polite and accommodating.
Can’t add payment method
The app glitches doesn’t let me enter any payment information
Не смогла зарегистрироваться
Ввела свой номер телефона, но не идет дальше. Пишет, мол, свяжитесь с поддержкой Кари. Как связаться - без понятия 🤷♀️
Unprofessional Support and Drivers
This app feels like it’s managed by kids. I booked a ride, and the driver, who was also delivering for DoorDash, was just 2 minutes away, but made me wait over 25 minutes while he completed a food delivery first. I reported the issue, but got no help until I mentioned legal action. Only then did they refund me.
Weeks later, I tried to use the app again, only to find out I’d been blocked lol. This level of emotional and unprofessional behavior is unacceptable for a company handling transportation.
Weeks later, I tried to use the app again, only to find out I’d been blocked lol. This level of emotional and unprofessional behavior is unacceptable for a company handling transportation.
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Watch out for unauthorized charges!
The immigrant driver (mine was Arshdeep in Charlottetown) charged me an unauthorized tip of $5 over a month after the ride. What a scam artist and the company allows him to do this. Crazy.
Terrible geolocation
My car arrived 300m away from my location pickup, and dropped me off about 300m away from my destination. The geolocation and address system just doesn’t work. That’s unfortunate for a unique monopoly in PEI. Uber may have its monopolistic issues, but at least it works.
.
Make sure you don’t make a booking by accident because you will get charged and they won’t refund you.
Horrible Customer Support
The lack of basic customer service etiquette.
Wow
$60 for a 15 minute drive. Little ridiculous. Can get an Uber out west to do twice the distance for half the price. Rather get gouged by a cab than knowingly get screwed.
App is glitchy
Trying to order a ride I keep getting prompted to turn on my location services for the app, but they are already on. I am unable to manually enter an address. No way to call a car on the app with it glitching this badly
Best Service
We use Kari regularly and they have the best drivers. The app is reliable and easy to use. Support got back to me within a day to help with a problem. 100% recommend to anyone needing transportation in Charlottetown.
Do not use
This is a total scam. I would not recommend to anyone. There is no drivers, and when you go to cancel they will still take your money even though they have no drivers. They will try to claim they have drivers, but they absolutely do not.
Incredibly poor customer service and smart! drivers
For my trip to airport, I booked an SUV but received a Honda Civic that couldn’t accommodate my luggage. Despite messaging the driver beforehand to confirm, he arrived unprepared and advised me to cancel without informing me of the full charge. Additionally, the driver advised! me to leave one of my three suitcases behind, which was a joke.
Customer service insisted I booked a regular car and offered only a partial refund, despite the proof of my communication with the driver. Immature communication with the customer service representative provided no help at all.
This experience was unacceptable.
Customer service insisted I booked a regular car and offered only a partial refund, despite the proof of my communication with the driver. Immature communication with the customer service representative provided no help at all.
This experience was unacceptable.
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