LANGUAGE
Bonne banque mais il manque des langues si la langues française pourrais être mit
PPika97310
Ignorant and Paranoid
KAST blocked my fathers account with no explanation and sent an email the next day asking for explanations on where the money was going, source of funds, and who the recipient was.
Sounds reasonable?
No not really when the transfer of funds was to IBKR whose banking details are public domain and common knowledge in banking and finance circles. The fact that a 65 year old doctor is sending a small sum to his IBKR is apparently a reason to run a AML check. And who doesn’t know that IBKR does not allow third party deposits so the money can only go into one’s own account.
Please stop harassing people and try to learn from your competitors such as Ether Fi who have never once harassed anyone I know in a similar manner.
Sounds reasonable?
No not really when the transfer of funds was to IBKR whose banking details are public domain and common knowledge in banking and finance circles. The fact that a 65 year old doctor is sending a small sum to his IBKR is apparently a reason to run a AML check. And who doesn’t know that IBKR does not allow third party deposits so the money can only go into one’s own account.
Please stop harassing people and try to learn from your competitors such as Ether Fi who have never once harassed anyone I know in a similar manner.
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RERo Epic
Unreasonable Fees and Disappointing Customer Support
My account accumulated a negative balance of $26.09 due to repeated $0.50 fees for declined transactions. These were unsuccessful payment attempts, yet the fees continued accumulating, including multiple retries of the same transaction.
I can accept higher foreign exchange rates and reasonable fees for successful transactions. However, charging a $0.50 penalty for every declined attempt, especially repeated automatic retries of the same payment, is unreasonable and unfair.
I contacted customer support and requested a one-time goodwill waiver, but they refused, repeatedly referring to their policy without offering a reasonable resolution.
I have since canceled my card and no longer intend to use the service. Extremely disappointing experience with the fee structure, lack of flexibility, and customer support.
Customers should not be repeatedly penalized for the same unsuccessful payment.
I can accept higher foreign exchange rates and reasonable fees for successful transactions. However, charging a $0.50 penalty for every declined attempt, especially repeated automatic retries of the same payment, is unreasonable and unfair.
I contacted customer support and requested a one-time goodwill waiver, but they refused, repeatedly referring to their policy without offering a reasonable resolution.
I have since canceled my card and no longer intend to use the service. Extremely disappointing experience with the fee structure, lack of flexibility, and customer support.
Customers should not be repeatedly penalized for the same unsuccessful payment.
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FFaiinam
Já foi bom
O app era muito bom, mas agora você tem que pagar por tudo taxas exorbitante. Taxa de 2 dólar só pra recriar o cartão virtual e etc
Nnerdimportados
Bad
Everyday updates , commission on bad transactions ( 0.5$ ) and they don’t tell you to make deposit, after deposit they cut the fees of all bad transactions
U8User 80001
