Go to the hell you and your bank app
Someone used my KAST card for unauthorized subscription charges. Instead of protecting me or resolving the issue quickly, my account ended up with a negative balance, and I was left dealing with constant declined transaction notifications.
What disappointed me the most is the customer support. I explained my situation multiple times, waited for weeks, and had to keep chasing them just to get a reply. Every response felt automated, and no one actually solved my problem.
The worst part is that I decided to close my account, but they won’t even let me do that. They keep asking for more information while my account remains open. It honestly feels like they’re making it unnecessarily difficult for customers to leave.
A bank should make customers feel safe and supported, especially when fraud happens. Instead, I felt ignored, frustrated, and trapped.
I have completely lost my trust in KAST. I would never recommend this app to anyone. If you value your money, your time, and responsive customer support, stay away from this service. It has been one of the most disappointing financial experiences I’ve ever had.
Response from developer
We’re truly sorry for the frustration and stress this has caused. Please email our support team at support@kast.xyz with the subject “Bilagh - Account Issues” and include a short description of the issue. We’ll try to help and guide you on the next steps.
Conta bloqueada
Response from developer
Pedimos desculpas pelo inconveniente. Entre em contato conosco pelo e-mail support@kast.xyz para que nossa equipe possa analisar a transação bloqueada e ajudar você.
Account locked
Response from developer
We’re very sorry for the frustrating experience and repeated requests. We understand how stressful it is to lose access after changing your phone number. For security reasons, extra verification may be required. Please email us at support@kast.xyz with your account details so our team can review your case and help restore access safely.
Eu estava usando e simplesmente bloquearam minha conta com quase 50 mil até hj não consegui resolver
Response from developer
Lamentamos saber que sua conta foi bloqueada e que seus fundos estão indisponíveis. Entendemos o quanto isso é preocupante. Por favor, envie um e-mail para support@kast.xyz com os detalhes da sua conta para que nossa equipe possa analisar o caso e ajudar a resolvê-lo.
Tô gostando muito
Cupom: GIOVANA
