Matheus Lopes
I had a very unpleasant experience with KAST
It didn’t.
After the reward continued to accumulate without being paid out, I contacted them again. After around 10 days of back-and-forth communication, I was eventually told that, according to their Terms, I wasn’t eligible for the reward because I hadn’t followed the rules. That was extremely frustrating. If there are conditions that determine whether a customer receives the advertised reward, those conditions should be made clear before the customer spends money expecting to receive it.
I eventually gave up, stopped using KAST, and switched to Ether.fi. My experience there has been dramatically better. More importantly, the EUR/USD exchange rate I was getting through Ether.fi was around 0.87 compared with roughly 0.84 through KAST. That difference alone is roughly a 3% advantage — effectively more than the cashback KAST was offering, without having to deal with a cashback program at all.
My main concern, however, isn’t even the cashback. It’s the experience of giving a company custody/access to your money and then having difficulty getting the rewards you were led to expect, followed by a 10-day support discussion about Terms and eligibility. Based on my experience, I personally would avoid KAST. I would be particularly cautious about keeping significant amounts of money with a financial company until I was completely comfortable with its terms, operations and the people/entities behind it.
There are alternatives that, in my experience, provide a much better overall proposition.
"Horrible automated system and unhelpful support"
Response from developer
We’re sorry to hear about your experience with KAST and our support service. We take concerns about how users are treated seriously. Please contact our support team at support@kast.xyz with more details about what happened so we can review your case.
Fiz um depósito e não entrou
Response from developer
Lamentamos saber que seu depósito ainda não foi creditado. Entendemos sua frustração com a demora na resolução. Entre em contato com nossa equipe de suporte pelo e-mail support@kast.xyz com os detalhes da transação para que possam verificar seu caso e ajudar você.
DEPOSITO NÃO CAI
Response from developer
Lamentamos saber que seu depósito está demorando mais do que o esperado. Entendemos como pode ser frustrante esperar sem receber uma atualização. Entre em contato com nossa equipe de suporte pelo e-mail support@kast.xyz e envie os detalhes da transação para que possam verificar o status do seu depósito e ajudar você.
