Restricted for US customers
法的氏名ローマ字変更の件で。
法的氏名ローマ字変更の申請中の者です。
修正して貰うために1週間前にパスポートを送付済みにもかかわらず、
修正完了の全然連絡が全く無い。
カスタマサービスに連絡しても事務的な答えしか返ってこないし、
法的氏名の変更が終了しない事には、
カード作成の申請が出来ないので非常に困っている。
何とかならないのか?
Response from developer
Hi sig1919! We’re truly sorry for the inconvenience. If your verification submission fails and you cannot resubmit it, you may contact us to request a manual review of the system’s audit result, and the outcome of manual review shall be final. Please rest assured that this decision was made in accordance with regulatory requirements and does not suggest any wrongdoing on your part. While we’re unable to share further details at this time, your understanding and patience mean a lot to us, and we’re here to support you if you have any questions.
About billing address
Response from developer
Hi there, We are sorry for the inconvenience, but since card applications are currently not supported in India, the system cannot accept India as a billing address. We sincerely apologize for any frustration this may cause and appreciate your understanding and support! We look forward to potential future policy adjustments so that we can serve you soon.
This app sucks
Region selection
Response from developer
Hi Ankii06. We are sorry to inform you that we currently do not support physical card shipping to India. Thank you very much for your support, and we look forward to restoring these services in your country as soon as possible.






