Matheus Lopes
I had a very unpleasant experience with KAST
It didn’t.
After the reward continued to accumulate without being paid out, I contacted them again. After around 10 days of back-and-forth communication, I was eventually told that, according to their Terms, I wasn’t eligible for the reward because I hadn’t followed the rules. That was extremely frustrating. If there are conditions that determine whether a customer receives the advertised reward, those conditions should be made clear before the customer spends money expecting to receive it.
I eventually gave up, stopped using KAST, and switched to Ether.fi. My experience there has been dramatically better. More importantly, the EUR/USD exchange rate I was getting through Ether.fi was around 0.87 compared with roughly 0.84 through KAST. That difference alone is roughly a 3% advantage — effectively more than the cashback KAST was offering, without having to deal with a cashback program at all.
My main concern, however, isn’t even the cashback. It’s the experience of giving a company custody/access to your money and then having difficulty getting the rewards you were led to expect, followed by a 10-day support discussion about Terms and eligibility. Based on my experience, I personally would avoid KAST. I would be particularly cautious about keeping significant amounts of money with a financial company until I was completely comfortable with its terms, operations and the people/entities behind it.
There are alternatives that, in my experience, provide a much better overall proposition.
"Horrible automated system and unhelpful support"
Response from developer
We’re sorry to hear about your experience with KAST and our support service. We take concerns about how users are treated seriously. Please contact our support team at support@kast.xyz with more details about what happened so we can review your case.
Fiz um depósito e não entrou
Response from developer
Lamentamos saber que seu depósito ainda não foi creditado. Entendemos sua frustração com a demora na resolução. Entre em contato com nossa equipe de suporte pelo e-mail support@kast.xyz com os detalhes da transação para que possam verificar seu caso e ajudar você.
DEPOSITO NÃO CAI
Response from developer
Lamentamos saber que seu depósito está demorando mais do que o esperado. Entendemos como pode ser frustrante esperar sem receber uma atualização. Entre em contato com nossa equipe de suporte pelo e-mail support@kast.xyz e envie os detalhes da transação para que possam verificar o status do seu depósito e ajudar você.
Account blocked after asking for help
Instead of fixing a basic account issue, support sent me through repeated identity checks, recovery questions, device checks and transaction verification.
I provided everything they asked for. There was no fraud, no unauthorized access and no compromised account.
KAST then blocked my account while I was still trying to resolve the issue with support.
I had already tried to fix the same email problem in January and eventually gave up.
A financial service that handles your money must have support that can solve basic account problems without turning them into a security incident.
Response from developer
We’re sorry to hear about your experience and understand your frustration, especially after the repeated attempts to resolve the issue. We’d like to have your case reviewed more closely. Please contact our support team at support@kast.xyz with the details of your case so they can take a closer look and assist you.
Top tier
Melhor cartão
Terrible experience, I do not recommend it
Response from developer
We’re sorry to hear about your experience. We’d like to take a closer look at your case and the transactions you mentioned. Please contact our Concierge team at support@kast.xyz with the relevant details so we can review what happened and assist you.
Aplicativo top demais! Excelente o cartão!
Response from developer
Muito obrigado pelo seu feedback! Ficamos felizes em saber que você está gostando do app e do seu KAST Card. Agradecemos muito pelo seu apoio!
Não caiam em golpe
Response from developer
Lamentamos saber sobre a sua experiência. Levamos muito a sério qualquer preocupação relacionada a cobranças inesperadas e gostaríamos de entender o que aconteceu. Entre em contato com nossa equipe de suporte pelo e-mail support@kast.xyz e envie os detalhes da transação para que possamos analisar o seu caso e ajudar.
Amazing
Response from developer
Thanks for the review! We’re glad KAST is working smoothly for you wherever you are.
Ótima opção
Response from developer
Muito obrigado pelo seu feedback! Ficamos felizes em saber que você está tendo uma experiência simples e rápida com a KAST. Agradecemos por fazer parte da nossa comunidade!
Kast Point Estafa
Response from developer
Obrigado pelo seu feedback. Lamentamos saber disso e entendemos a sua preocupação com os KAST Points. Entre em contato conosco pelo suporte no app para que nossa equipe possa analisar sua conta e verificar o que aconteceu.
Waste of time
Excellent
Response from developer
Merci beaucoup pour votre avis! Nous sommes ravis que vous appréciez KAST et votre expérience avec l’application. Merci de faire partie de notre communauté !
Love this app
Não recomento
Response from developer
Obrigado por compartilhar seu feedback. Lamentamos saber sobre os atrasos e sua experiência com o suporte. Se a sua transferência ainda não foi resolvida, entre em contato conosco pelo support@kast.xyz, usando o e-mail cadastrado na sua conta, ou pelo KAST Concierge no aplicativo, para que nossa equipe possa analisar o seu caso e ajudar.
Simo
When I contacted support, they asked me to provide the transaction IDs. However, I discovered that these transactions had disappeared from my Kast transaction history, even though they are still clearly visible in my Facebook payment history from the same period. It appears that Kast removed the transactions from its own history, making it impossible for me to provide the IDs and claim the cashback I was promised.
This is extremely disappointing and feels completely unfair. I fulfilled the campaign requirements, and I expect Kast to investigate the missing transactions and honor the 10% cashback offer.
I’m not using this Bank again.
Response from developer
Hi Simo, we’re sorry for the frustration. Please contact us at support@kast.xyz with the email linked to your KAST account and any Meta/Facebook payment screenshots showing the dates, amounts, and merchant details. We’ll investigate the missing transactions and cashback eligibility. If the payments meet the campaign terms, we’ll work to resolve this accordingly.
