Doesn’t work
We’ve had this system on our firm for over a year. At least 50% of the time that I approach the door, it does not detect my presence. I either have to punch in the code, or pull out my phone, open the app, and wave it around, which takes longer than punching in the code. I have given extensive feedback to the company. I’ve deleted the app and reinstalled it. No better.
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Everything about it is bad
The app is incredibly slow and only works 50% of the time. I have to keep restarting the app in order to enter the security gate at my building. This app can eat it.
Fantastic new update, incredibly smooth!
I was a little nervous about downloading the new version, thinking it would take forever to log back in and reconfigure everything, but it was incredibly easy! I used it this morning to get into my office garage and it worked perfectly on the very first try. The app feels much faster and more reliable. Great job to the team on this release!
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Worst Product Ever
The Kastle key card is worthless. It take 10 swipes for it to let me in.
Managers , don’t buy this product.
Horrible.
The phone app is ok but who wants to use a phone app to get inside?
Managers , don’t buy this product.
Horrible.
The phone app is ok but who wants to use a phone app to get inside?
Way better!!
Really impressed with the direction KastlePresence is heading. The new 8.0 update feels like a major improvement compared to the older versions, especially now that it supports multifamily communities in addition to commercial buildings.
You can tell Kastle been listening to customer feedback and actually making meaningful change to improve the experience. The app feels smoother easier to use and much more practical for day-to-day operations and resident access. Expanding mobile access into multifamily is honestly a huge move and something the industry has needed.
It’s nice seeing a company continue to improve their platform instead of letting it stay outdated. Definitely excited to see what they continue adding moving forward. Would highly recommend.
You can tell Kastle been listening to customer feedback and actually making meaningful change to improve the experience. The app feels smoother easier to use and much more practical for day-to-day operations and resident access. Expanding mobile access into multifamily is honestly a huge move and something the industry has needed.
It’s nice seeing a company continue to improve their platform instead of letting it stay outdated. Definitely excited to see what they continue adding moving forward. Would highly recommend.
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Opens Wallet App
Each time I use the app on the badge reader it opens my wallet and takes longer to scan as a result of this. This shouldn’t trigger my wallet to open when badging in.
New Update
Newest update is a great refresh for the Kastle Presence app. Much cleaner and easy to navigate
Poor performance and battery drain
Software engineer here, this app is an unoptimized heap of trash that is going to drain your battery all day long. Pick anything else.
Was working fine until last update
App is useless unless I have it open. Settings are set to always but still doesn’t work. This was fine until the latest update. This is useless unless it works on the background
Not the best program
I use this because my work requires it for access to the office. I am not at all happy with it. It only works part of the time. I have to ring the doorbell to get in the other times to get someone to come let me in. It ALWAYS tries to get into my wallet. I do not have an employee badge saved to my wallet and it doesn’t give me the option to NOT go to the wallet. That is NOT ok. There is NO reason for it to want to access my wallet. The sensitivity settings do not work. I set it to recognize me when i am near the door, but I still have to hold my phone directly on the access pad and move it around to get in. “Without opening the app “ is not true. I always have to open it and let it run in the background for it to work.
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Insanely slow
Please make it faster
Apple wallet & watch?
There’s no way to add to Apple wallet, nor there’s Apple Watch app at all
Buggy Trash
Constantly triggers apple pay instead of scanning properly. Frequent freezing and crashing. All around difficult to gain access to any door or elevator, too bad our commercial landlord forces us to use this.
Works fine / add Apple Watch
The app works fine, including when my phone is locked and in my pocket for some of the sensors in the office, but others, such as the elevator cabs and one interior door need my phone to be unlocked, with the app foregrounded, and close to the reader, which is inconvenient. It would be awesome if you had an Apple Watch app that solved that.
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Open nothing
Seems like it will pick up the right card reader location but “unlocking” does nothing. Press and hold to unlock just gives you a spinning icon. Our building is moving to this app and really needs some tweaking before a full rollout.
Worst app of all time
This is the worst app I’ve ever used. Every time I try to scan in, it immediately defaults to my debit card instead of working properly. It rarely works on the first try and is incredibly frustrating. I constantly have issues using it to access my office and the elevator. It usually takes 3–5 attempts just to get in each day. This app seriously needs to be fixed.
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Bad App
The verification codes do not work. Poorly designed app.
Test message1
App regularly sends out pointless test message notifications.
Please stop testing your push notifications in production
I’m tired of getting “Test Message1” notifications constantly
Least Reliable App I’ve Ever Had
I only need this app to open one single door to get into my office and it is constantly a problem. 3 of my last 8 trips to the office there has been some kind of issue that at best has required me to delete and redownload the app. At worst it’s never worked and IT has had to manually buzz me in from across the country. I long for the days when I could get into my office with a physical key fob. Could not recommend this app less for any establishment looking for a key access solution.
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