KCB iBank User Reviews

Name: KCB iBank
Rating: 2.5 (22 reviews)

KCB iBank

Kenya Commercial Bank Limited

💼 Business

💰 Finance

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Horrible app

I can never just access my statements with ease, without constantly reaching out to get it figured out! So annoying!

AnnieyW

8 months ago

Response from developer

Hello, kindly click on the link https://onlinebanking.kcbgroup.com and login to access your statement. ^JD

Outdated App

This is such a terrible app. It takes multiple times to open even after entering the OTP code. On top of that once you’re able to access, it is difficult doing basic things such as going through recent transactions, making payouts etc. In such an innovative age it is shameful to see such a big bank have a rather useless application

DKMamba

2 years ago

Response from developer

Hello, your feedback is extremely valuable, and we acknowledge the issues you've raised regarding app performance. Please be assured that our technical team is actively working to resolve these challenges and improve the overall user experience.^JD

Locked

Most useless app, worked for few months but not anymore. Doesn’t recognise password and won’t let me change.

Millennial2

2 years ago

Works great don’t understand the comments

Good app

MrGrimmReaper01

2 years ago

Response from developer

Hi, thank you very much for your feedback. ^JD

Junk!

Simply junk and big joke!
No comment.

Shitabule

3 years ago

Response from developer

Hi, this experience is unfortunate, please share your details and a short description of your issue via dm (X:@KCBInKenya and Facebook: KCB Group) to help us turn this around. ^JD

Bad App

This App is the worst I have ever used. It fails 75% of the time and I am moving my banking services to another bank.

Charl Ayak

3 years ago

Response from developer

Hello, we're sorry to hear that you're having a frustrating experience with the app. We'd really appreciate it if you could share more details about the issue via DM on X (@KCBInKenya) or Facebook (KCB Group) so we can look into it and assist you better. Your feedback is important to us. ^JD

CEO

For a bank that has been in business for close to 100yrs…. a bank which is well known…which reports big profits - much must be invested in its Crazy APP … customer friendly NOT JUA KALI and Korogocho type of applications… actually KCB needs to move from Stone Age (Adam and Eve) times to the 21st Century

Mkephas

4 years ago

Response from developer

Claims my device is jail broken

Not working on my device. I get a warning at startup that the app has detected that my device is jail broken. No option to proceed.

I’m on Apple iPhone 8Plus, iOS 16.1.1. No other app, including Apple apps and several financial apps, report this problem.

I can still access my KCB account via a web browser on the phone.

budonian