Great customer service
Great customer service
My go-to taxi
Prompt fast service.
I’m done with this company
HORRIBLE DRIVERS, and the app sucks completely!
Beware! Not as it seems!
I regularly used Kelowna Cabs, normally by simply calling dispatch. Decided to try to app instead to streamline the process and to take advantage of the 15% offered savings. Needless to say, I inputted the exact same routes into the app, combined with the 15% savings and was blown away at what price they were attempting to charge me. The app is almost every situation charged me almost 50% more then for the exact same route as when I would simply call and then pay the driver directly following the trip. No joke, I experimented with this several times and the app with an alleged 15% savings was trying to overcharge me every time by a considerable bit. Not impressed. I recommend avoiding it.
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company cancels bookings with no explanation
A very rough app, that the company doesn't even seem to want its customers to use. Lots of problems making Apple Pay or credit cards work properly. And twice I prebooked a trip with app, only to have it cancelled by the company with no explanation. Also there was a promo code advertised in the app, but the app refused to apply it to the trip, without giving an explanation. And there is a time zone error in the part of app where you enter your flight arrival time. the app seems to be using GMT instead of local time zone for that, while it uses local time for everything else. Overall the app is a complete waste of time-- just use the phone number the old-school way
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