Love Klook app
Klook app is the best so far. Give us an easy way to explore Japan. We love Klook!!
Trip to Taipei
This app saved us money and worked flawlessly. Thanks
Very Satisfied
I’m very satisfied, all in all. You give me blessings to enjoy my vacation. For that, I appreciate you so much. I’m looking forward for the next adventure and journeys with me. Thank you
Big group First trip to Japan
As a large family of 13 people, KLOOK has made this trip SO special. From identifying options, to pre bookings, to even last minute activities as the needs of our members changed - handling all our bookings with Klook was seamless. Everything is in English , with clear descriptions, and easily accepted by all vendors. Thank you Klook!!
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Easiest travel tool
Best eSIM experience and love all my hotel and travel bookings under one umbrella
DO NOT USE KLOOK - TERRIBLE CUSTOMER SUPPORT WITH ZERO ACCOUNTABILITY
I booked an Alamo rental car at Newark Airport through Klook. When I arrived, the rental counter representative was rude and denied the rental, claiming that I needed international travel documents—even though I am a U.S. resident and did not have or require international travel documents for my trip. I was then told to contact Klook for a refund because the booking was made through their platform.
That is where the real nightmare began.
For the past six days, Klook has repeatedly claimed that they are “unable to contact the merchant” while providing no refund, no resolution, and not even a clear timeline. Their customer support appears unable to understand or properly address the issue despite multiple explanations. Every response leads to another delay, another generic message, and absolutely no accountability.
Klook took payment for a service that was ultimately denied, yet I am still being forced to chase them for my own money. Their support process is an endless rabbit hole where no one takes ownership and customers are left wondering whether they will ever receive their refund.
This experience ruined my planned trip, wasted my time, and left my money stuck with no resolution. A booking platform should protect customers when a merchant refuses service—not hide behind vague responses and indefinite delays.
AVOID KLOOK. Booking through this app may leave you stranded at the last minute, without the service you paid for, and fighting endlessly to recover your money.
That is where the real nightmare began.
For the past six days, Klook has repeatedly claimed that they are “unable to contact the merchant” while providing no refund, no resolution, and not even a clear timeline. Their customer support appears unable to understand or properly address the issue despite multiple explanations. Every response leads to another delay, another generic message, and absolutely no accountability.
Klook took payment for a service that was ultimately denied, yet I am still being forced to chase them for my own money. Their support process is an endless rabbit hole where no one takes ownership and customers are left wondering whether they will ever receive their refund.
This experience ruined my planned trip, wasted my time, and left my money stuck with no resolution. A booking platform should protect customers when a merchant refuses service—not hide behind vague responses and indefinite delays.
AVOID KLOOK. Booking through this app may leave you stranded at the last minute, without the service you paid for, and fighting endlessly to recover your money.
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Great so easy to use
Used it to book Japan trip very easy and helpful.
Great App!!!
This app is so convenient. I started using it 2 years ago when I went to Japan and I love the ease of booking things overseas. I used it again for my Korea trip that I just got back from. I love it!!!
Klook
Klook everything and never look back. This app has it all. It is reliable and so easy. This app made Japan so accessible. Thank you, Klook
Klook
Klook made it Easy to access and book events and tours to enrich our holiday with happy memories
Terrible for esims
Bought an esim for travelling in Indonesia. No way to top up anywhere on the app - even though it said it’s easy to top up - and the app is extremely difficult to navigate. Finally I decided to just buy a new esim instead but it won’t let me and says the product is no longer available for the time i want, even though my current esim doesnt expire for another three weeks. Go get your esim elsewhere
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Great booking options
So easy to search and book experiences on Klook.
Klook is super awesome
I absolutely love this app wouldn’t travel without it now I know how to use it best tours all in the one y
Non working tickets
Get train tickets to Kyoto from Tokyo and the QR ticket didn’t work. Asked multiple workers and every gate didn’t scan it and denied us. Miss our train and another worker said to never use third party to buy tickets.
Easy to use!
Klook was helpful with many of my bookings and helped me save!
Easy to use and more cheaper apps.
Very useful and easy to used top of that cheaper compared to the other websites.
Transport
Will always go Klook for transport booking
Compre ingressos antecipados
Gostei muito do aplicativo, porque se eu deixasse para comprar no local, poderiam ter se esgotado!
Response from developer
Dear Customer, Thank you very much for your positive review. We are delighted to hear about your great experience, and we remain committed to bringing you more of our popular, limited-edition offers and exclusive promotions. Our goal is to always ensure a seamless and convenient booking experience for you. To ensure you never miss out on our latest updates and special deals, we warmly invite you to keep an eye on our app notifications and announcements. Wishing you a safe and wonderful day ahead. Warm regards, Ivy C.
Ways to enjoy your Holiday!
Great ideas and easy to use
Worst app ever!!!
I booked a paragliding activity on this app and received a confirmation email from them. But when I actually showed up, the paragliding operator asked if my booking was made through Klook. They then told me the slots were full and canceled my order on the spot. This completely messed up my entire itinerary. Worst app ever!
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