Klook: Travel & Activities appears to be a legitimate app. The AppsHunter Legitimacy Score for Klook is 93 out of 100 points across 7 verification signals from App Store and developer data.

Klook User Reviews

Name: Klook: Travel & Activities
Rating: 4.7 (8018 reviews)

Klook: Travel & Activities

Klook Travel Technology Limited

🌟 Lifestyle

✈️ Travel

Customer Experience

Positive experience50.4% of reviews

Neutral2.5% of reviews

Negative experience47.1% of reviews

~ Based on 1,614 written reviews from the US App Store.

What users say

Summarized from real user reviews of Klook. Based on 8K reviews and a 4.7/5 average, it highlights the 5 positives and 5 negatives reviewers mention most about this Travel app.

Positive things

👍Convenient booking
💰Good deals and discounts
🚀Easy to use app
🌟Great travel companion
🌍Useful for Asia travel

Negative things

🤖Poor customer service
🔒Strict cancellation/refund policy
🐛Booking issues and errors
💸Overpriced compared to direct booking
🚫Unreliable service and bookings

Is Klook Safe?

Klook: Travel & Activities appears safe based on user ratings. AppsHunter Safety Score for Klook is 94/100.

This assessment is based on 8,018 user ratings, with an App Store average of 4.7/5.

Safety Analysis

93.7% of ratings point to a safe experience

0.7% of ratings suggest some concerns

5.6% of ratings point to a risky experience

~ Based on 8,018 App Store ratings for Klook.

Is Klook Legit?

Klook: Travel & Activities appears to be a legitimate app. AppsHunter Legitimacy Score for Klook is 93/100.

Based on 93 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

Most Recent Highest Rated Lowest Rated

Travel & Activities

Booking our travel and activities through Klook has been an absolute breeze for my partner and I in Vietnam. The payments have gone through with ease and the merchants reach out personally taking any stress off our hands. Saving tickets to my wallet on my phone ensures everything is easily accessible. I recommend Klook to all our new friends we meet on our travels.

MeganE1979

11 days ago

Response from developer

Hi Megan, This review made our day! We love hearing that booking and saving tickets to your wallet made your Vietnam adventures so easy. Thank you for trusting Klook and for recommending us to your travel friends. We can't wait for your next trip! Cheers, Adam F

eSIM in Chile extrem störanfällig

Letztes Jahr hatte ich eine eSIM für Chile von einem Konkurrenten. Lief super. Klock bietet eine eSIM für deutlich weniger Euro an, also habe ich diese gekauft. Sehr langsam. Immer wieder kein Internet. Parallel hat meine Familie eSIMs vom Konkurrenten ohne Ausfälle und sehr schnell. Nur ein Stern.

retnug

14 days ago

Response from developer

Hi there, We appreciate your feedback. Reliable connectivity is essential, and we understand your disappointment with the network dropouts you experienced. We are actively reviewing this with our local providers to improve the connection stability for future travelers. Kind regards, Adam F

Japan Adventures

A great app to pre-book tickets to various activities and attractions in Japan. It was very easy to use the QR codes to scan into every attraction attended. The app also provided discounts at various places when booked in advance. For those that had free cancellations, refunds were provided within the 7-14 day period.

A gallon of H2O

19 days ago

Response from developer

Dear Customer, thanks for taking the time to share your experience! We're so glad you enjoyed using the app for your Japan trip and found the QR codes and discounts helpful. Happy travels, and we hope to be part of your next adventure! Best, Adam F

Easy to book

My first time booked hotel through Klook and it made me less stress as it’s very easy and good deal. I definitely will book more activities on this app.

SP1CI

21 days ago

Misleading (DO NOT USE FOR TRANSPORTATION)

I booked a train ticket with over sized luggage. Not once Not twice but 3 times !!! If the option is available. Why after the fact of purchasing does it tell me that it’s unavailable. Extremely frustrating and avoidable. Don’t waste your time with the app go in person and buy the tickets !

Cristian_no_dior

22 days ago

Worst travel app ever!!!

Cancels bookings and takes over 2 weeks to refund. Not worth downloading.

worker71

22 days ago

Génial

Beaucoup de propositions, juste besoin d’une connexion constante pour les e-tickets

Kabé35

23 days ago

Response from developer

Dear Customer, Thank you for the great rating and your constructive feedback. We're delighted to hear you're enjoying the app. Happy exploring! Cheers, Adam F

Attention au placement obtenus

Nous avons réservé deux places dans un shinkansen a Tokyo en choisissant bien une place réservée avec large bagage (nous avons payé un supplément pour avoir cette option) mais faute de place disponible avec cette option l’application nous a pris d’autres places. Nous avons été bien embêté de ne pas avoir les places pour lesquelles nous avons payé. Je suis décu de l’application, le minimum aurait été de nous prévenir avant de prendre les billets…

Thibc49

24 days ago

Response from developer

Dear Customer, Thank you for sharing your feedback. We regret that the seat assignment experience for your Shinkansen booking did not meet your expectations. Seat allocations depend on real-time supplier availability. If you have any further questions or require assistance regarding your order, please feel free to reach out to our Customer Support team with your booking details. We are always here to help. Warm regards, Mala C.

Paid for a service I never received!

Terrible first experience with Klook. I booked and paid for a service through the app, but the service was never provided. I waited for assistance, but nobody showed up, so I eventually had to manage everything on my own.

Klook took my money despite providing no service. I contacted customer support expecting them to resolve the issue, but all I received was an apology acknowledging the inconvenience, with nothing further done.

This was my very first booking with Klook, and it has completely put me off using the app again. If a customer pays for a service and receives nothing, an apology alone is not an acceptable resolution.

A5A4

25 days ago

Response from developer

Dear customer, thank you for bringing this directly to our attention and we understand your feedback regarding your recent booking experience. We would like to look into this further to make things right. Please do reach out to us via https://forms.gle/THVtSV4XJ1nWrFHM8 with your booking reference so our team can investigate immediately. Sincerely, Adam F

Praticidade

Muito bom

Anap BR

a month ago

Response from developer

Dear Customer, thanks for taking the time to leave a rating! We appreciate your support and hope to see you again for your next adventure. Cheers, Adam F

Excelente app

We love the way we can get all our activities book in our trip to Japan with out any issues! I really recommend getting the app.

KAREMACCLu

a month ago

Excellent

Easy to book for what you need for your travel around the world.

Marjorie from Australia

a month ago

customer service is the best

customer service is very good and always take care my enquires

lquang222

a month ago

Easy to navigate and simple to use

I like the simplicity of the App and how you can book and track your flights, hotel and transfer bookings. Super handy and with many options for prices.

Theyodaddy

a month ago

Long time international traveler

I have traveled for the last 20 years.. and dealt with numerous agencies and this has been the most effluent way to make reservations for different venues at one location , this takes away the necessity to use different reservation portholes.. we used it so far for our train tickets, our rental car and even for reserving kimono rental.. all in one place. We have only tried it in Japan, and have no idea if it works elsewhere , but for Japan it’s perfect.

Oystershooter