Simple feature desperately needed!!!
App is fine, doesn't do much and that's ok - it doesn't need too. All I need from it now is to tell me when my monthly instalment of data will come through (as a yearly plan user). Also please can it try remember my login a bit more reliably. Cheers
Critical security issue
There's a critical security issue appeared when switching from 2 accounts. Logged out an account A and logging to the other account B,and the phone number and the associated plan details for account A appeared in the account B. OMG, how come no body noticed this issue in Kogan? Did they even test this app before it was released to the user?
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help Centre didn't work
no features apart of just one: buy new plan
Worst service provider
My experience with Kogan Mobile NZ has been absolutely terrible. Their service is the worst I have ever used. My mobile data plan was supposed to renew on time, but it didn’t, leaving me without data for days. Their customer service is completely unreachable, and the helpline links in their app don’t even work! The app itself is non-functional and useless.
To make things worse, their mobile data plans run out way too fast, and even when they should renew, they don’t. Overall, my experience is 0/10. I would strongly advise against using Kogan Mobile—stay away if you want reliable service!
To make things worse, their mobile data plans run out way too fast, and even when they should renew, they don’t. Overall, my experience is 0/10. I would strongly advise against using Kogan Mobile—stay away if you want reliable service!
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Aweful customer and technical support
I spent the effort downloading the app just to give a bad review. That’s how bad the service is. Saw another review about bad customer service and the writer’s credit card was charged unauthorised. I now fear it might happen to me since there’s no way to remove credit card in the account page and also no way to close the (prepay) account. I also spent the effort to email customer service to formally give notice that I do not authorise them charging my credit card. I swear I would report to the bank as unauthorised charges, misuse and fraudulent if that happens to me. And also file complaint to Fair Go Nz and Commerce Commision. Hope no one else fall victim to unfair charges and unhelpful customer service.
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